00:00 Introductions and Welcome
02:10 Prepare questions, think ahead to succeed.
03:32 Understand and address audience for effective communication.
08:26 Articulate responses while addressing audience's question.
10:35 Skilful interviewers ensure politicians answer questions.
15:31 Communicating truth effectively through body and voice.
17:13 Communicate by creating clear, vivid mental images.
21:15 Professional speaker stresses importance of gaining permission.
24:26 Interview techniques to reveal honesty and intentions.
28:55 Using real stories to add credibility.
31:53 Woman calls out Prince Andrew's dubious claims.
36:12 Real estate training reveals dishonest team member.
39:39 Baroness mode interview honesty, public turned hostile.
41:57 Media training encourages speaking only exact truth.
46:16 Early sincere apology crucial when addressing mistakes.
50:02 Thomas Cook's downfall due to mishandled crisis.
53:44 Political chaos sometimes leads to better outcomes.
55:37 Continuous personal and corporate growth is essential.
56:14 Wrap and Close