00:00 Intro and Welcome
01:30 Mid-level managers face challenges cascading decisions.
06:33 Investment in people crucial for business success.
07:53 Struggle to shift focus from technical role.
12:49 Managers struggle to spot issues in hybrid working.
16:34 Autonomy, purpose, trust, communication - vital at work.
17:53 Balance accessibility with the need for focus.
23:44 Invest time understanding your team for success.
25:08 Treating everyone the same can be unfair.
28:58 Middle managers face pressure and less support.
33:47 Book discusses psychology of warfare, effects on civilization.
35:37 Recognising how to de-escalate conflicts is crucial.
38:21 Identifying career paths through trial and error.
44:48 Feedback begins with self-evaluation, not others.
48:06 Training courses involve deep reflective listening exercise.
49:04 Managers struggle to let go and listen.
52:07 Helen, great conversation, look forward to reconnecting.