WEBVTT 1 00:00:07.680 --> 00:00:11.505 Welcome to Inclusion Bites, your sanctuary for 2 00:00:11.545 --> 00:00:15.145 bold conversations that spark change. I'm Joanne Lockwood, 3 00:00:15.225 --> 00:00:18.665 your guide on this journey of exploration into the heart of 4 00:00:18.705 --> 00:00:21.825 inclusion, belonging and societal 5 00:00:21.905 --> 00:00:25.737 transformation. Ever wondered what it truly takes to create a 6 00:00:25.761 --> 00:00:29.593 world? Remember, everyone not only belongs, but thrives. 7 00:00:29.729 --> 00:00:33.265 You're not alone. Join me as we uncover 8 00:00:33.345 --> 00:00:36.865 the unseen, challenge the status quo and 9 00:00:36.905 --> 00:00:40.601 share stories that resonate deep within. Ready 10 00:00:40.633 --> 00:00:44.121 to dive in? Whether you're sipping your morning coffee or 11 00:00:44.153 --> 00:00:47.105 winding down after a long day, let's connect, 12 00:00:47.265 --> 00:00:50.645 reflect and inspire action together. 13 00:00:51.025 --> 00:00:54.839 Don't forget, you can be part of the conversation too. Reach out 14 00:00:54.887 --> 00:00:55.167 to 15 00:00:55.231 --> 00:00:58.935 jo.lockwood@seechangehappen.co.uk 16 00:00:59.095 --> 00:01:02.835 to share your insights or to join me on the show. 17 00:01:03.375 --> 00:01:07.215 So adjust your earbuds and settle in. It's time to 18 00:01:07.255 --> 00:01:10.231 ignite the spark of inclusion with Inclusion 19 00:01:10.303 --> 00:01:11.155 Bytes. 20 00:01:17.295 --> 00:01:21.015 And today is episode 144 21 00:01:21.595 --> 00:01:24.971 with the title Breaking Barriers, Building 22 00:01:25.043 --> 00:01:28.331 Futures. And I have the absolute honour and privilege to 23 00:01:28.363 --> 00:01:31.531 welcome Sandeep Amar Guppta. 24 00:01:31.723 --> 00:01:35.315 Sandeep is a transformational coach and speaker 25 00:01:35.435 --> 00:01:38.907 who empowers leaders and professionals to overcome 26 00:01:38.971 --> 00:01:42.371 growth barriers and create meaningful futures through an 27 00:01:42.403 --> 00:01:45.455 integrated approach blending spiritual insight, 28 00:01:45.905 --> 00:01:49.405 human potential and economic strategies. 29 00:01:50.065 --> 00:01:53.585 When I asked Sandeep to describe his superpower, he 30 00:01:53.625 --> 00:01:57.177 said it is his ability to bridge ancient 31 00:01:57.241 --> 00:02:00.945 wisdom and modern thought in order to unlock 32 00:02:00.985 --> 00:02:04.497 human potential. Hello, Sandeep, welcome to the 33 00:02:04.521 --> 00:02:08.177 show. Hi, Jo. I'm very excited to be here. Thank 34 00:02:08.201 --> 00:02:11.906 you very much for inviting me and I love 35 00:02:11.970 --> 00:02:15.706 being here. Thank you. We were chatting in the green 36 00:02:15.730 --> 00:02:19.434 room before we went live that I'm based in the UK and you're 37 00:02:19.474 --> 00:02:23.170 based in which part of India? I am based in the 38 00:02:23.202 --> 00:02:26.514 northern part of India, the capital of India. That's New 39 00:02:26.554 --> 00:02:30.058 Delhi. And at present it is cold and 40 00:02:30.106 --> 00:02:33.834 getting colder, but nothing like what you experience in 41 00:02:33.874 --> 00:02:37.134 UK. This is about 10 degrees where I am in the south of the UK. 42 00:02:38.215 --> 00:02:41.935 What's New Delhi like at this time of year in December? New Delhi this 43 00:02:41.975 --> 00:02:45.671 time would be something like 14, 15, goes down 44 00:02:45.703 --> 00:02:49.035 to approximately 8, 9 in the early morning hours. 45 00:02:49.895 --> 00:02:52.955 But this is the pattern, you know, which continues while 46 00:02:53.535 --> 00:02:56.555 where you are, the temperature will continue to fall. 47 00:02:57.615 --> 00:03:01.315 It won't fall so much as far as Delhi is concerned, 48 00:03:02.015 --> 00:03:05.749 but we do have the Himalayas where it's snowing. It goes to minus 49 00:03:05.797 --> 00:03:09.385 30, 40. But Delhi, where I am, 50 00:03:10.005 --> 00:03:13.765 is quite comfortable, you know, in the winters. India itself is 51 00:03:13.845 --> 00:03:17.485 almost a continent in its own right. It's a massive country. 52 00:03:17.605 --> 00:03:21.181 We often don't appreciate it when we're in the northern hemisphere. Just think about it, 53 00:03:21.213 --> 00:03:24.705 it's down there somewhere, but really It's a massive 54 00:03:26.165 --> 00:03:29.837 place in its own right with a massive population. Was 55 00:03:29.861 --> 00:03:33.111 it 23, 20 something states within, in 56 00:03:33.143 --> 00:03:36.435 India? Well, 32 states, 57 00:03:37.455 --> 00:03:40.831 you're right. India is a very 58 00:03:40.903 --> 00:03:44.455 ancient country, one of the oldest traditions it 59 00:03:44.495 --> 00:03:48.247 has and it has everything right from the mountains to the seas to the 60 00:03:48.271 --> 00:03:51.315 deserts to the forest to the rainforest. 61 00:03:52.015 --> 00:03:55.447 Diversity of culture. All colours are here. And 62 00:03:55.551 --> 00:03:58.945 surprisingly, let me tell you one thing, you know, India 63 00:03:59.025 --> 00:04:02.649 became a hotbed for clinical trials, you 64 00:04:02.657 --> 00:04:06.257 know, a couple of years back. Why? The genetic composition 65 00:04:06.321 --> 00:04:09.985 of India has got genes from virtually all the 66 00:04:10.025 --> 00:04:13.833 races across the globe in India. 67 00:04:13.929 --> 00:04:17.649 So if you, you know, evaluate a drug 68 00:04:17.817 --> 00:04:21.289 in the Indian subcontinent and in, in, and in India in 69 00:04:21.337 --> 00:04:25.051 particular, you can be rest assured it is going 70 00:04:25.083 --> 00:04:28.763 to work at least in 60, 70% of the 71 00:04:28.819 --> 00:04:32.443 world population. So India is a fantastic 72 00:04:32.499 --> 00:04:36.315 country. A lot of history, a lot of colour, a lot of 73 00:04:36.355 --> 00:04:39.723 romance, a lot of movies. You name it and we have 74 00:04:39.739 --> 00:04:43.435 it. Well, I'm not necessarily a fan of the 75 00:04:43.475 --> 00:04:47.187 Bollywood, but I'm well aware of the Bollywood culture, 76 00:04:47.331 --> 00:04:50.945 the dance, the colour, the vibrancy. 77 00:04:51.565 --> 00:04:55.309 I'm a great fan of Indian dancing. That's the way people move their fingers and 78 00:04:55.317 --> 00:04:59.021 their arms and they get with the rhythm. And I'm 79 00:04:59.053 --> 00:05:02.465 transfixed sometimes watching Indian dancing because it's so 80 00:05:03.085 --> 00:05:06.845 culturally different to Western dancing 81 00:05:06.885 --> 00:05:10.621 and move. It's a, it's a very deliberate dance, isn't it? I think 82 00:05:10.653 --> 00:05:14.421 very rhythmic and transfixed sometimes. 83 00:05:14.493 --> 00:05:18.261 Well, I've seen dance anywhere in the world is transfixing 84 00:05:18.333 --> 00:05:21.733 if done inherently. We are 85 00:05:21.829 --> 00:05:25.573 made to move inherently. Excuse me. As 86 00:05:25.589 --> 00:05:29.413 for the ancient Indian wisdom, what is flowing inside us? It 87 00:05:29.429 --> 00:05:32.065 is the sound waves. And why do we dance? 88 00:05:33.285 --> 00:05:37.069 When we align or the sounds in the external world, they 89 00:05:37.117 --> 00:05:40.957 align with our internal sounds. Dancing is automatic, I 90 00:05:40.981 --> 00:05:44.401 believe, world over, be it in the Africa or 91 00:05:44.513 --> 00:05:47.609 UK or anywhere, dancing is 92 00:05:47.657 --> 00:05:51.217 transfixing if done properly. Yeah, I 93 00:05:51.241 --> 00:05:54.913 agree. Even as long as you in your head when 94 00:05:54.929 --> 00:05:58.713 you're dancing, you have this vision. I think it doesn't 95 00:05:58.729 --> 00:06:02.345 matter what you look like when you dance, it's how you feel on the inside 96 00:06:02.385 --> 00:06:05.605 when you dance. If you let yourself feel for that freedom, 97 00:06:05.905 --> 00:06:09.561 let go of the shackles of expectations. Dancing is a way of 98 00:06:09.593 --> 00:06:13.373 losing yourself into the rhythm of the music or the mood, isn't 99 00:06:13.389 --> 00:06:17.053 it? You're absolutely right, Jo. And let me share a recent experience. 100 00:06:17.149 --> 00:06:20.205 You know, when I was young, I was fond of 101 00:06:20.245 --> 00:06:23.877 dancing and I would dance at the every opportunity, you know, 102 00:06:23.901 --> 00:06:27.741 but as our societies are, when you grow up, you say, 103 00:06:27.773 --> 00:06:31.149 oh, you should not dance, you should not do this, you should not do that. 104 00:06:31.317 --> 00:06:34.945 That was very much prevalent in a certain segment in India. 105 00:06:35.285 --> 00:06:38.945 So every time I would go to a party, every time I would hear good 106 00:06:38.985 --> 00:06:42.793 music, internally, I felt like dancing, but something 107 00:06:42.849 --> 00:06:46.633 used to hold me. So despite wanting to dance, I 108 00:06:46.649 --> 00:06:50.245 was not dancing. And I think this happens to a lot of people. 109 00:06:50.905 --> 00:06:54.125 On the 29th of the last month, 110 00:06:54.985 --> 00:06:58.809 I was invited to a party. There was a dance floor and the 111 00:06:58.857 --> 00:07:02.561 host said, you got to dance. And I was wanting to dance, but something was 112 00:07:02.593 --> 00:07:06.377 holding me back. Inhibitions. And then I said, 113 00:07:06.441 --> 00:07:09.961 I got to do it and I went and danced and people said, you danced 114 00:07:09.993 --> 00:07:13.697 well. So, you know, I. I'm going to write a post on this thing. I 115 00:07:13.721 --> 00:07:16.777 just got the photographs today. What does it take to break 116 00:07:16.841 --> 00:07:20.505 inhibitions? One thought and one step. 117 00:07:20.665 --> 00:07:24.417 That is all. Yeah. Thinking and then take action effectively, isn't it? 118 00:07:24.441 --> 00:07:28.241 Yeah, yeah. And you know, when you 119 00:07:28.273 --> 00:07:31.445 said thinking and taking action. Let me share another very 120 00:07:32.645 --> 00:07:35.585 important example which I give. I'm using the word important, 121 00:07:36.845 --> 00:07:40.629 the relationship between knowledge and 122 00:07:40.677 --> 00:07:44.277 action. It's the relationship of a bullet and a gun. If you're in 123 00:07:44.301 --> 00:07:47.981 danger, I give you a bullet, it has got no value. 124 00:07:48.053 --> 00:07:51.085 If I give you a gun, don't give you a bullet. Again, it has got 125 00:07:51.125 --> 00:07:54.845 no value. But the moment I give you the 126 00:07:54.885 --> 00:07:58.705 gun and the bullet, it becomes. Becomes powerful. 127 00:07:59.165 --> 00:08:02.941 It changes the skill to fire it and the skill and knowledge 128 00:08:02.973 --> 00:08:06.461 to fire it as well. That goes. Yes, that is 129 00:08:06.493 --> 00:08:09.305 true in the skill. But what I'm trying to say 130 00:08:10.485 --> 00:08:14.149 and why was I drawn to your podcast or this 131 00:08:14.197 --> 00:08:17.685 talk? Inclusiveness. And this is one 132 00:08:17.725 --> 00:08:21.453 example of inclusiveness where you bring knowledge and 133 00:08:21.509 --> 00:08:25.215 action together, you make them inclusive, you become 134 00:08:25.255 --> 00:08:29.071 a powerhouse. Yes. Yeah, I think you're right. 135 00:08:29.263 --> 00:08:32.935 Without action, they're just thoughts, they're just dreams, 136 00:08:32.975 --> 00:08:36.035 they're just want to be. Action turns them from those 137 00:08:37.055 --> 00:08:40.567 inaction into something tangible, something that can change, 138 00:08:40.711 --> 00:08:44.335 create, develop. And I think we see that too much. 139 00:08:44.415 --> 00:08:48.047 Everyone wants. Without the action, it just becomes a 140 00:08:48.071 --> 00:08:51.599 dream. That is true. That is true. And in my work, in my 141 00:08:51.647 --> 00:08:55.431 practise as a breaking growth barrier or a transformative 142 00:08:55.543 --> 00:08:59.377 coach, this is the main thing. I find that 143 00:08:59.441 --> 00:09:02.525 people are capable, they have all the potential, 144 00:09:03.665 --> 00:09:06.845 but something is holding them back. 145 00:09:07.785 --> 00:09:11.553 And when you help them to remove what is holding them 146 00:09:11.609 --> 00:09:14.885 back, they unleash their potential. But the question is 147 00:09:15.225 --> 00:09:18.885 identification of what is holding them. And I find 148 00:09:19.505 --> 00:09:23.345 that most of the people, or majority of the people, and even the 149 00:09:23.385 --> 00:09:27.191 coaches to a large extent, falter over here. They don't 150 00:09:27.223 --> 00:09:30.815 realise we live in two worlds simultaneously. The 151 00:09:30.855 --> 00:09:34.679 external World, which is the world in which we are born, we 152 00:09:34.727 --> 00:09:38.075 breathe, take actions, results manifest for us. 153 00:09:38.535 --> 00:09:42.135 And our inner world, our inner world of love, our inner world 154 00:09:42.175 --> 00:09:45.439 of aspirations, our inner world of beauty, 155 00:09:45.567 --> 00:09:49.279 values, experiences, consciousness, etc. Etc. 156 00:09:49.407 --> 00:09:53.199 Our inner world drives that external world. A lot of 157 00:09:53.207 --> 00:09:56.399 what you're saying there relates to 158 00:09:56.447 --> 00:10:00.055 spirituality, doesn't it? It's the inner sense of self, our 159 00:10:00.095 --> 00:10:03.815 inner peace, our inner happiness. And something that I think is lost in the Western 160 00:10:03.855 --> 00:10:06.967 world often is spirituality. We get confused between 161 00:10:07.031 --> 00:10:10.791 religion and spirituality and being in connection with 162 00:10:10.823 --> 00:10:14.655 ourselves, with our surroundings, with the people around us. How do you 163 00:10:14.775 --> 00:10:17.715 start to understand that aspect of 164 00:10:18.545 --> 00:10:22.273 your culture? And how do you use that cultural element to sort 165 00:10:22.289 --> 00:10:25.405 of develop your thinking in terms of business? First of all, 166 00:10:26.185 --> 00:10:29.681 I would like to make a small correction. The west has not 167 00:10:29.753 --> 00:10:33.285 lost spirituality. West is equally spiritual 168 00:10:34.145 --> 00:10:37.977 like the East. Only thing is, spirituality is a spectrum. 169 00:10:38.041 --> 00:10:41.729 You might be standing on a starting station, I might be 170 00:10:41.777 --> 00:10:45.595 standing on a station which is much more advanced. But you 171 00:10:45.635 --> 00:10:49.307 are also journeying. So am I. That is the east and 172 00:10:49.331 --> 00:10:52.907 the West. Spirituality is an inherent part of the 173 00:10:52.971 --> 00:10:56.691 human existence. Now why do I say 174 00:10:56.723 --> 00:10:59.175 Suzhou? There are three words. 175 00:10:59.715 --> 00:11:02.375 Spirit, spiritual 176 00:11:03.355 --> 00:11:06.979 and spirituality. You agree with me. We all have 177 00:11:07.027 --> 00:11:10.459 souls. Yeah, I'm not religious, but I believe that I have a soul. 178 00:11:10.547 --> 00:11:14.251 Yes, you have a soul. I'm not talking of religion, I'm just not 179 00:11:14.283 --> 00:11:18.115 talking of religion. And spirituality and religion, they're two different things. 180 00:11:18.195 --> 00:11:21.627 You have a soul. That is the spirit. That is the spirit 181 00:11:21.811 --> 00:11:24.915 in whatever. It gets 182 00:11:24.955 --> 00:11:28.683 poured, it's got poured in the human body. So the human 183 00:11:28.739 --> 00:11:32.387 body becomes spiritual. And when we humans with 184 00:11:32.411 --> 00:11:35.815 the soul in our body, we start walking 185 00:11:36.565 --> 00:11:40.173 from gross selfishness. Me, me, me, 186 00:11:40.229 --> 00:11:43.421 I, I, I to gross 187 00:11:43.613 --> 00:11:46.145 selflessness. We are us. 188 00:11:47.365 --> 00:11:51.061 This journey is called spirituality. Why? Because what are the 189 00:11:51.093 --> 00:11:54.585 characteristics of the spirit? Love, 190 00:11:55.085 --> 00:11:58.925 mutuality, refulgence, intelligence, wisdom, 191 00:11:59.005 --> 00:12:01.997 good for all. And what are the characteristics of the body? 192 00:12:02.101 --> 00:12:05.095 Selfishness, organic satisfaction, 193 00:12:05.215 --> 00:12:08.783 organic survival and organic 194 00:12:08.839 --> 00:12:12.399 multiplication. The body does not know a fourth thing. This is the way 195 00:12:12.447 --> 00:12:16.159 nature has made us. And in between the body and the 196 00:12:16.207 --> 00:12:19.527 soul is our mind. The thought 197 00:12:19.591 --> 00:12:23.263 process which keeps on oscillating between 198 00:12:23.319 --> 00:12:27.055 the body and the mind and reacts 199 00:12:27.135 --> 00:12:30.749 depending at what was its position 200 00:12:30.837 --> 00:12:34.493 when the external stimulus comes in. If the mind 201 00:12:34.549 --> 00:12:37.917 was focusing more towards the body, when there's a stimulus, 202 00:12:38.101 --> 00:12:41.725 your reaction would be selfish. And if the 203 00:12:41.765 --> 00:12:45.157 mind was more towards the soul, your reaction would be 204 00:12:45.221 --> 00:12:48.685 selfless. So if you map your thoughts and actions for 205 00:12:48.725 --> 00:12:52.485 24 hours, you will find inconsistency 206 00:12:52.565 --> 00:12:56.273 in them. I think you can tell when an organisation or 207 00:12:56.289 --> 00:12:59.885 an individual as a soul operate 208 00:13:00.745 --> 00:13:04.565 and it's, I think for me a soul goes beyond the content, 209 00:13:05.825 --> 00:13:09.385 a restraint. It's soul is a bit, it's about your inner self, your inner truth, 210 00:13:09.425 --> 00:13:13.265 your inner being, your values, your brand, what you stand for. 211 00:13:13.345 --> 00:13:17.137 Just your whole essence and purpose in life comes 212 00:13:17.161 --> 00:13:20.929 out of your soul. And I often see this where I'm dealing with people 213 00:13:20.977 --> 00:13:24.609 or, or organisations where they don't 214 00:13:24.657 --> 00:13:28.353 connect that humanity to their actions. 215 00:13:28.409 --> 00:13:32.257 And I see great examples when people do that and 216 00:13:32.321 --> 00:13:35.889 I feel rewarded by interacting with those people. Jo, 217 00:13:36.057 --> 00:13:39.497 an organisation like the human body is divided in 218 00:13:39.561 --> 00:13:43.177 three parts, the soul, the mind 219 00:13:43.281 --> 00:13:46.801 and the body. Similarly, an organisation 220 00:13:46.913 --> 00:13:50.761 is divided in three parts the people. They are the soul of the 221 00:13:50.793 --> 00:13:54.577 organisation. On top of the people is the culture of the organisation 222 00:13:54.681 --> 00:13:58.265 and on top of the culture is the business, the 223 00:13:58.305 --> 00:14:01.665 transactional business which we do buying, selling, 224 00:14:01.825 --> 00:14:05.193 reporting, controlling relationships. 225 00:14:05.289 --> 00:14:08.673 Now the people, their 226 00:14:08.729 --> 00:14:12.409 values, their thoughts, they drive the 227 00:14:12.457 --> 00:14:16.085 culture of the organisation and the culture of the organisation 228 00:14:16.825 --> 00:14:20.565 decides and drives whether the business 229 00:14:20.945 --> 00:14:24.457 strategies are ethical or so the challenge arises, you 230 00:14:24.481 --> 00:14:28.001 know, in modern day management is they 231 00:14:28.033 --> 00:14:31.585 don't integrate the three, you got to integrate the three, 232 00:14:31.665 --> 00:14:35.505 you got to look at the larger picture, the whole picture. You've got 233 00:14:35.545 --> 00:14:38.953 to apply systems thinking, see what is impacting 234 00:14:39.009 --> 00:14:42.705 what and then take actions in 235 00:14:42.745 --> 00:14:46.359 business also know the chaos theory equally applies. But then 236 00:14:46.527 --> 00:14:50.367 today, unfortunately, our managers and leaders are so short 237 00:14:50.431 --> 00:14:53.715 sighted, they're so impatient, 238 00:14:54.975 --> 00:14:58.335 they want profits, they don't want to create value 239 00:14:58.415 --> 00:15:02.111 for society. And if you're ethical, which means you got 240 00:15:02.143 --> 00:15:05.911 the right culture and the right culture means if you have the 241 00:15:05.943 --> 00:15:09.159 right motivation and the right people in your 242 00:15:09.207 --> 00:15:12.821 team, then you start building value for 243 00:15:12.853 --> 00:15:16.437 the society. And now you'll agree with me, 244 00:15:16.501 --> 00:15:20.029 Jo, there are no free lunches. If you give something to 245 00:15:20.077 --> 00:15:23.269 someone, they would respond. So when you add value to 246 00:15:23.317 --> 00:15:26.669 society, you enter a 247 00:15:26.757 --> 00:15:30.581 very different league of business. Look at Apple, they added value 248 00:15:30.613 --> 00:15:34.325 to society. Look at Disney, Walt Disney, he added value 249 00:15:34.365 --> 00:15:37.959 to society. Look at Google, they added value to 250 00:15:38.007 --> 00:15:41.047 society. How can leaders in 251 00:15:41.071 --> 00:15:44.695 organisations reconnect with this inner 252 00:15:44.855 --> 00:15:48.495 consciousness and awareness? Because I think sometimes 253 00:15:48.535 --> 00:15:51.155 what happens is we get caught up in our day to day 254 00:15:51.735 --> 00:15:55.367 activities. You mentioned becoming short sighted, becoming impatient, 255 00:15:55.431 --> 00:15:59.235 becoming target driven, becoming financial outcome 256 00:15:59.575 --> 00:16:03.425 driven and lose sight of the people. How do we 257 00:16:03.465 --> 00:16:07.281 step back? And when we, you know, hopefully we 258 00:16:07.393 --> 00:16:11.225 realise one day that we have lost sight, how do we stop 259 00:16:11.265 --> 00:16:15.005 and go back, figure it out again? Before I answer that question, 260 00:16:16.065 --> 00:16:19.885 let me share a very important empirical 261 00:16:20.705 --> 00:16:24.409 research results. You see, because of physics, chemistry, 262 00:16:24.457 --> 00:16:27.645 the science which we have been following for the last hundred years. 263 00:16:28.725 --> 00:16:32.557 We have become very data oriented in our thought 264 00:16:32.621 --> 00:16:36.245 process. Anything subjective has taken 265 00:16:36.285 --> 00:16:40.093 a backseat. Now, to get that subjectiveness back, I would like 266 00:16:40.109 --> 00:16:43.693 to present this data. It's a research done by 267 00:16:43.789 --> 00:16:47.465 Sisodia Raj. Sisodia was 268 00:16:47.805 --> 00:16:51.621 a professor in Wharton School and 269 00:16:51.653 --> 00:16:55.357 the research is called Friends of Endearment. Now what 270 00:16:55.381 --> 00:16:59.037 he did was he selected around 60 271 00:16:59.141 --> 00:17:02.741 odd groups across the world which comprised of the 272 00:17:02.773 --> 00:17:06.491 S&P 500, the companies which were there on the S&P 273 00:17:06.630 --> 00:17:10.141 500 and companies which also fell in the great to 274 00:17:10.173 --> 00:17:13.605 great Brit Greater index. And he shortlisted 275 00:17:13.645 --> 00:17:17.141 them on the basis of the human 276 00:17:17.253 --> 00:17:20.381 values they were following. If they were following human 277 00:17:20.453 --> 00:17:23.891 values in their business strategies, he shortlisted 278 00:17:23.923 --> 00:17:27.523 them. So he made a group of 60 odd companies who were 279 00:17:27.579 --> 00:17:31.371 following human values and business strategies and then he 280 00:17:31.403 --> 00:17:35.211 did an analysis of the valuation which they had 281 00:17:35.243 --> 00:17:38.923 achieved. Visa, Wiz S&P 500 average 282 00:17:39.059 --> 00:17:42.827 and the good to great average. Jo, you'll 283 00:17:42.851 --> 00:17:46.443 be surprised. These companies who were following human values, they 284 00:17:46.459 --> 00:17:49.769 had grown by 15x over a period of 10 285 00:17:49.817 --> 00:17:53.465 years in comparison. Why? I offer a 286 00:17:53.505 --> 00:17:57.305 simple explanation for that. We got to 287 00:17:57.345 --> 00:18:00.809 look at business differently. What is business? Business 288 00:18:00.937 --> 00:18:04.449 is a socioeconomic 289 00:18:04.537 --> 00:18:07.985 relationship between three sets of 290 00:18:08.025 --> 00:18:11.285 people. Relationship between three sets of people. 291 00:18:11.945 --> 00:18:15.255 And who are the three sets? The people 292 00:18:15.835 --> 00:18:19.603 who establish the business, the owners, people who support 293 00:18:19.659 --> 00:18:23.259 the business, workers, banks, stakeholders. 294 00:18:23.347 --> 00:18:26.571 The third set, people who 295 00:18:26.643 --> 00:18:30.211 consume the services and the products of the business. 296 00:18:30.363 --> 00:18:34.115 These are the three sets of people who come together and make a business 297 00:18:34.195 --> 00:18:37.659 successful. And why does a business become 298 00:18:37.747 --> 00:18:40.535 successful when these three sets are together? 299 00:18:41.355 --> 00:18:44.971 Because they are helping each other to help themselves. This is very 300 00:18:45.003 --> 00:18:48.475 important. They're helping each other to help themselves. 301 00:18:48.595 --> 00:18:51.771 And since business is a socioeconomic 302 00:18:51.843 --> 00:18:54.855 relationship between three sets of human beings, 303 00:18:55.635 --> 00:18:59.379 so anything and everything which applies to a human being would also 304 00:18:59.427 --> 00:19:03.267 apply there. I ask everyone a simple question. You go to Harrods, it's 305 00:19:03.291 --> 00:19:07.069 the world renowned store, right? You buy 306 00:19:07.117 --> 00:19:10.941 something from there, you say, I've got it from Harrods. If 307 00:19:10.973 --> 00:19:14.145 the sales girl or the sales man 308 00:19:14.965 --> 00:19:18.185 misbehaves with you, shows you up, 309 00:19:18.925 --> 00:19:22.397 says, this is not a store for you, will you go back to 310 00:19:22.421 --> 00:19:25.145 Harrods? You will not. It's happened in India, 311 00:19:26.125 --> 00:19:28.865 like the Indian kings, you know, they were very rich 312 00:19:29.805 --> 00:19:33.595 when they used to go to England or Europe. Like this is a case 313 00:19:33.635 --> 00:19:37.379 of, I think the Collier king of Collier. He went to 314 00:19:37.427 --> 00:19:41.171 Europe, went to the Rolls Royce showroom, he was shooed 315 00:19:41.203 --> 00:19:44.635 away. Hey, hey, man, brown skin, go away, go away, you can't afford 316 00:19:44.675 --> 00:19:48.507 it. He was insulted. Then he said, buy all 317 00:19:48.531 --> 00:19:51.495 the cars in the showroom and tells us, ADC 318 00:19:52.515 --> 00:19:56.251 make the payment in cash. The salesman was taken aback. The manager 319 00:19:56.283 --> 00:20:00.101 was taken aback. They used to sell one car a 320 00:20:00.133 --> 00:20:03.613 month. Now here's a man standing saying, okay, buy 50 321 00:20:03.669 --> 00:20:07.365 cars. And in front of them he says, now use them to 322 00:20:07.445 --> 00:20:11.093 pick up the waste in my kingdom. 323 00:20:11.149 --> 00:20:14.893 So obviously the Rolls Royce guys got disturbed. They said, what 324 00:20:14.949 --> 00:20:18.237 are cars which are supposed to be the premium cars, luxury 325 00:20:18.301 --> 00:20:21.465 cars, only the who's who use them 326 00:20:21.925 --> 00:20:25.749 and they are going to be used as municipal vans to pick up the trash 327 00:20:25.797 --> 00:20:29.481 of the city. They came and said, sorry and all that stuff, you know, 328 00:20:29.513 --> 00:20:33.321 and he said, okay, okay, I'll not do it. But this was an example of 329 00:20:33.393 --> 00:20:36.985 relationship going bad or making a relation, not 330 00:20:37.025 --> 00:20:40.489 focusing on the relationship. So personally, I believe whatever 331 00:20:40.537 --> 00:20:44.089 applies to human beings equally applies to businesses. Anecdote 332 00:20:44.137 --> 00:20:47.953 story it's basically saying that you 333 00:20:48.009 --> 00:20:51.645 have to value people and the relationship 334 00:20:51.955 --> 00:20:55.587 because that is your brand, what your organisation stands 335 00:20:55.611 --> 00:20:58.987 for and how it will be judged. And if you treat people 336 00:20:59.051 --> 00:21:02.295 badly, you treat your customers without respect, 337 00:21:02.595 --> 00:21:06.387 then that sets the value of your brand. So when we 338 00:21:06.411 --> 00:21:10.243 talk about these various initiatives in business, diversity, inclusion, all 339 00:21:10.259 --> 00:21:13.891 these buzzwords we talk about, it's about how 340 00:21:13.923 --> 00:21:16.923 we treat people, how we make people feel about 341 00:21:17.059 --> 00:21:20.499 ourselves as an individual and ourselves as a brand, as an 342 00:21:20.507 --> 00:21:24.343 organisation. And it's what we stand for, which is part of what 343 00:21:24.359 --> 00:21:27.559 you're saying there. Because if a Rolls Royce is 344 00:21:27.607 --> 00:21:31.455 treated as a rubbish collection, it shows that's the 345 00:21:31.495 --> 00:21:35.127 value you associate with that brand. And that came from the 346 00:21:35.151 --> 00:21:38.999 way you were treated by the person you dealt with, not by the 347 00:21:39.007 --> 00:21:42.831 organisation, but by the person you dealt with. Because they set face off 348 00:21:42.863 --> 00:21:46.583 the brand, don't they? You're absolutely right. You're absolutely right. And the other thing 349 00:21:46.679 --> 00:21:50.223 which leaders got to recognise, 350 00:21:50.319 --> 00:21:53.975 are they playing a game for immediate results or 351 00:21:54.015 --> 00:21:57.671 are they playing a game for long term results? If they're playing the game 352 00:21:57.703 --> 00:22:01.115 for immediate results, they could win, 353 00:22:01.615 --> 00:22:05.447 they could be rewarded, awarded, everything. But what happens tomorrow? 354 00:22:05.511 --> 00:22:08.595 You know, surprisingly, I was reading somewhere, Google, 355 00:22:09.575 --> 00:22:13.327 when they have the meetings, they don't talk on the numbers, they don't talk 356 00:22:13.351 --> 00:22:16.727 about money, they talk of what value would they be adding in the 357 00:22:16.751 --> 00:22:20.415 coming year to the product and 358 00:22:20.455 --> 00:22:23.943 people? Yeah, I think 359 00:22:24.119 --> 00:22:27.671 what we often do is we focus on the wrong output. 360 00:22:27.863 --> 00:22:30.795 What are we trying to add? Is it just shareholder value 361 00:22:31.215 --> 00:22:34.115 or as you say, about 362 00:22:35.455 --> 00:22:39.191 creating something that's valuable to the world, the human species? It's 363 00:22:39.223 --> 00:22:42.937 actually both, you know, within the organisation, you've got 364 00:22:42.961 --> 00:22:46.793 to Create value for each other. Values you see, like a house. 365 00:22:46.849 --> 00:22:50.641 You don't. A stack of bricks does not build a house. 366 00:22:50.833 --> 00:22:54.449 You need cement or glue to put the bricks 367 00:22:54.497 --> 00:22:57.881 together and then it becomes a house. So in the team 368 00:22:57.953 --> 00:23:01.657 environment, you need ethics and values 369 00:23:01.761 --> 00:23:05.545 to bind people together into a team. You see, a person who 370 00:23:05.585 --> 00:23:09.345 is straightforward, believes in honesty, believes in 371 00:23:09.385 --> 00:23:13.057 truthfulness, believes in transparency. Do you 372 00:23:13.081 --> 00:23:16.673 think the person can work with someone 373 00:23:16.809 --> 00:23:20.561 who believes in nothing of these? Not really. Even if he or she takes 374 00:23:20.593 --> 00:23:24.369 the job, that will only be temporary because the 375 00:23:24.417 --> 00:23:28.153 needs might be surpassing, their needs might be surpassing, must be 376 00:23:28.169 --> 00:23:31.889 so pressing that they accept the job, but they leave 377 00:23:32.057 --> 00:23:35.577 the company at the first option. And leaders got to 378 00:23:35.601 --> 00:23:39.401 realise one thing, that losing a million 379 00:23:39.513 --> 00:23:43.161 pounds for a dollars is 380 00:23:43.193 --> 00:23:46.417 not so bad into losing a good worker. Yes, 381 00:23:46.481 --> 00:23:50.209 yes. It's like the military thing, isn't it? A plane is replaceable 382 00:23:50.257 --> 00:23:54.045 but the pilot is not right. Exactly. This is a brilliant example. 383 00:23:54.425 --> 00:23:57.793 I remember hearing one of the top 384 00:23:57.929 --> 00:24:01.535 industrialists of India in our management conference, 385 00:24:02.035 --> 00:24:04.935 he said, when I make a loss of 10 million, 386 00:24:05.795 --> 00:24:09.419 I don't sleep for 10 nights. But when my senior manager 387 00:24:09.467 --> 00:24:13.243 leaves me, I don't sleep for 10 months. People said, 388 00:24:13.299 --> 00:24:17.107 why? He said, you're forgetting one thing. He was the guy who 389 00:24:17.131 --> 00:24:20.923 was producing the results for me. He has left 390 00:24:20.979 --> 00:24:24.443 me and joined someone else with him. He has 391 00:24:24.499 --> 00:24:28.301 taken all the trade secrets of mine. He knows exactly my 392 00:24:28.333 --> 00:24:32.141 weaknesses and strengths. To retain my position, I will need to 393 00:24:32.173 --> 00:24:35.709 work double and triple because now I also need to 394 00:24:35.757 --> 00:24:39.541 counter what he could do, which makes the situation more complex and 395 00:24:39.573 --> 00:24:43.317 difficult. So the system, you know of the pink slip. 396 00:24:43.461 --> 00:24:47.261 I don't like your face. Here's the pink slip. It's 397 00:24:47.293 --> 00:24:50.221 having its own repercussions. I'm a great believer that 398 00:24:50.413 --> 00:24:53.625 inherently human beings are 399 00:24:54.055 --> 00:24:57.783 positive, want to contribute, want to do a great job, want to 400 00:24:57.839 --> 00:25:01.559 do great work. And it's often down to how they're 401 00:25:01.607 --> 00:25:05.455