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<v Joanne Lockwood>Foreign.

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<v Hannah Cohen>Welcome to Inclusion Bites, your sanctuary

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<v Hannah Cohen>for bold conversations that spark change. I'm Joanne Lockwood,

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<v Hannah Cohen>your guide on this journey of exploration into the heart of

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<v Hannah Cohen>inclusion, belonging and societal transformation.

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<v Hannah Cohen>Ever wondered what it truly takes to create a world without? Remember, everyone

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<v Hannah Cohen>not only belongs, but thrives. You're not alone.

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<v Hannah Cohen>Join me as we uncover the unseen, challenge

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<v Hannah Cohen>the status quo and share storeys that resonate

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<v Hannah Cohen>deep within. Ready to dive in? Whether you're

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<v Hannah Cohen>sipping your morning coffee or winding down after a long day, let's

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<v Hannah Cohen>connect, reflect and inspire action together.

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<v Hannah Cohen>Don't forget, you can be part of the conversation too. Reach out

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<v Hannah Cohen>to jo.lockwood@seechangehappen.co.uk

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<v Hannah Cohen>to share your insights or to join me on the show.

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<v Hannah Cohen>So adjust your earbuds and settle in. It's time to

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<v Hannah Cohen>ignite the spark of inclusion with Inclusion Bites.

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<v Hannah Cohen>And today is episode 197 with the

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<v Hannah Cohen>title Beyond Sight. And I have the

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<v Hannah Cohen>absolute honour and privilege to welcome Hannah Cohen.

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<v Hannah Cohen>Hannah is a visually impaired inclusion coach who empowers

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<v Hannah Cohen>teams, leaders and individuals to understand and support

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<v Hannah Cohen>hidden disabilities through workshops and one to one

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<v Hannah Cohen>coaching. When I asked Hannah to describe a superpower, she said

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<v Hannah Cohen>that it is turning Live Challenge into practical

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<v Hannah Cohen>inclusion. Hello, Hannah, welcome to the show.

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<v Joanne Lockwood>Hi, Jo, it's great to be here. Thanks for having me. Yeah, no, it's absolutely

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<v Hannah Cohen>superb. I can almost hear you. Are you around the

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<v Hannah Cohen>corner? Maybe you're not. Where are you based in the country?

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<v Joanne Lockwood>Manchester. Manchester? Well, I'm in Portsmouth, so probably just

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<v Hannah Cohen>a bit out of. Bit out of hearing range. So you don't sound very

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<v Hannah Cohen>Mancunian. The outskirts. Posh bit. Posh

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<v Hannah Cohen>bit. Possibly, Possibly, possibly. You couldn't say. You couldn't.

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<v Hannah Cohen>And I understand we're also joined by

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<v Hannah Cohen>Manny. Yes, Manny the Cavapouson is around

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<v Joanne Lockwood>and. About, so we may have an interlude with a bit of yelping and

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<v Hannah Cohen>a bit of earlier I heard the collar flicking and the ears flapping on

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<v Hannah Cohen>the mic. So if we are joined by Manny, we'll welcome him most sincerely because

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<v Hannah Cohen>news, everybody. Special news. I bought myself or ourselves a

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<v Hannah Cohen>cavapoo at the weekend, so we're newly dogged up. So our dog is

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<v Hannah Cohen>in the other room with my wife at the moment. So, yeah, we're well into

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<v Hannah Cohen>the Cavalier King Charles Spaniel Poodle

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<v Hannah Cohen>crossbreeds. Yeah. And if Manny barks, maybe she'll.

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<v Joanne Lockwood>He'll set Amber off. She may. Well, she may well join in. Yeah. In which

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<v Hannah Cohen>case I look forward to her being a key part of future episodes. It'll be

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<v Hannah Cohen>the Joe and Amber show in future over. She'll bring the cuteness,

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<v Hannah Cohen>I'll just bring the practicalities. So, Anna, you just. As in the intro

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<v Hannah Cohen>there, we talked about you were visually impaired inclusion coach, and the

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<v Hannah Cohen>authenticity in that is you are visually impaired yourself. Do you. Do you want to

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<v Hannah Cohen>just explain who you are, your storey and your

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<v Hannah Cohen>background? Yeah, definitely. Thank you. So I became visually

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<v Joanne Lockwood>impaired around four and a half to five years ago. I'm actually a

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<v Joanne Lockwood>solicitor and a trained solicitor and since my

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<v Joanne Lockwood>site has changed, it's been very hard to do my job and I

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<v Joanne Lockwood>ended up training to become a coach. I wasn't really sure if it would be

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<v Joanne Lockwood>a career or not, but I thought I'd do some training to keep

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<v Joanne Lockwood>myself more busy and yeah, I just sort of fell in love with

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<v Joanne Lockwood>it. And when I started trying to think how I could sort of niche

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<v Joanne Lockwood>into what direction inclusion coaching just felt really perfect and

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<v Joanne Lockwood>that I could help people who are. Had similar challenges to me and helped

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<v Joanne Lockwood>them navigate their way. Whether it's one to one, people who are struggling

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<v Joanne Lockwood>maybe with a new diagnosis or just struggling with,

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<v Joanne Lockwood>you know, life, which is tough, or may or. And then going

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<v Joanne Lockwood>into teams and companies, helping them work out how to

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<v Joanne Lockwood>best work with each other and work with their own, with their clients

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<v Joanne Lockwood>and then also leaders, how to work with their employees. So, yeah, it

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<v Joanne Lockwood>works with everyone, really. That's incredible.

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<v Hannah Cohen>Even with the prevalence now of computing,

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<v Hannah Cohen>tablets, text to speech, all these kind of tools and AI,

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<v Hannah Cohen>it's still quite difficult. I guess as a solicitor,

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<v Hannah Cohen>there's lots of paper, lots of processes to follow, different

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<v Hannah Cohen>websites, different. Is that part of the challenge you faced? Yeah,

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<v Joanne Lockwood>it's. It's really tough. I mean, I've spoken to loads of different solicitors in different

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<v Joanne Lockwood>types of law and asked, you know, to try and see how different people do

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<v Joanne Lockwood>it. It is possible to do it. A lot of people have support workers

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<v Joanne Lockwood>and, you know, the software and my. I work in a very small firm, the

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<v Joanne Lockwood>software isn't very accessible and, you know, some of the big firms, they have a

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<v Joanne Lockwood>lot of extra. Well, as well as the money, they've got more

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<v Joanne Lockwood>staff, more software, different options. Different tools and stuff.

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<v Joanne Lockwood>Yeah. And I've used access to work. They've been

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<v Joanne Lockwood>relatively helpful at times, but it's really tricky.

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<v Joanne Lockwood>It's really tricky and it's a different way to work. I've got to listen to

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<v Joanne Lockwood>documents all day in my ear. It's not. So, yeah,

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<v Joanne Lockwood>it's hard to focus on things like that. You know, you're used to sort of

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<v Joanne Lockwood>scanning Documents with your eyes and you take the important

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<v Joanne Lockwood>things and now can't do that. And it's a whole new

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<v Joanne Lockwood>way of learning. And yeah, it's, I'm not sort of enjoying that.

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<v Joanne Lockwood>So I am actually still working part time as a solicitor. But yeah, I'm really

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<v Joanne Lockwood>hoping my inclusion work takes off and it's, you know, I'm loving it, really

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<v Joanne Lockwood>enjoying it. Yeah. I actually listened to an audio book

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<v Hannah Cohen>in the car yesterday about puppies actually.

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<v Hannah Cohen>So my wife is a book reader. I'm not a book reader. So I bought

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<v Hannah Cohen>my wife the book and I bought myself the audio audible version.

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<v Hannah Cohen>I, I, I knew cause I was picking a puppy up and it was three

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<v Hannah Cohen>hours each way, so I knew I had three hours and the book was four

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<v Hannah Cohen>and a half hours. So I started listening to it. I know exactly what you

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<v Hannah Cohen>mean. The bits I would skim through and even

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<v Hannah Cohen>the audiobook sort of said, I'm going to give you the 10 points to consider

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<v Hannah Cohen>in a minute. And you had to wait. I couldn't just flick ahead and recap

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<v Hannah Cohen>or. So I guess you're faced with. Everything is very

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<v Hannah Cohen>sequential now. It's hard to get a random access of the,

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<v Hannah Cohen>of the info or data you need. You can't flick in back and forwards.

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<v Joanne Lockwood>No, definitely. And I do actually listen to a lot of books, but

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<v Joanne Lockwood>there are some that are, I think, especially in learning. So personal

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<v Joanne Lockwood>development books or educational books, they are meant for,

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<v Joanne Lockwood>you know, going into specific chapters and yeah,

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<v Joanne Lockwood>it's not easy to do that. So yeah, look, it's

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<v Joanne Lockwood>just a new way of learning, but it is, can be a bit tricky. So

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<v Hannah Cohen>you describe yourself as visually impaired. To what

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<v Hannah Cohen>extent has your sight failed? So

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<v Joanne Lockwood>I'm actually registered blind, but I feel like if I say that I'm

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<v Joanne Lockwood>blind, people don't really understand because I can see. And there is

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<v Joanne Lockwood>a real spectrum of blindness. I can see, I can sort

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<v Joanne Lockwood>of see on the screen. But you're blurry, so I don't really see

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<v Joanne Lockwood>detail. I can't see words. So I use a lot of tech to

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<v Joanne Lockwood>read stuff to me on my computer boards, on my phone. And when I'm out

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<v Joanne Lockwood>and about, I use my phone to read things. So luckily I can

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<v Joanne Lockwood>get out and about sort of. I can see the contrast between the pavement and

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<v Joanne Lockwood>the road almost 100% of the time. So, you know, I'm

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<v Joanne Lockwood>lucky about that. But blindness really is a spectrum and people

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<v Joanne Lockwood>think people who are blind see nothing. But you know,

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<v Joanne Lockwood>you never really know, you know, unless you ask. I'm very happy to Be asked,

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<v Joanne Lockwood>but everyone's different. There are people who've had

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<v Hannah Cohen>their optic nerve fail or parts of their brain fail. Maybe

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<v Hannah Cohen>that's. I guess that's when they get almost like the complete blindness, isn't it?

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<v Joanne Lockwood>Just. I'm not sure whether they see black or white or nothing

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<v Hannah Cohen>or. Well, my optic nerves have actually failed. Oh, they.

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<v Joanne Lockwood>Okay, yeah, that's part of my condition and, I mean, I

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<v Joanne Lockwood>don't know about loads of other conditions. I don't really, you know, know everything, but

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<v Joanne Lockwood>I know that my optic nerves. I think they said they're dead, but,

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<v Joanne Lockwood>you know, I can see stuff, so I don't really know how it works, to

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<v Joanne Lockwood>be honest. So you'd lived a good chunk of your

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<v Hannah Cohen>life, and I don't want to give your age away. So you're aware of the

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<v Hannah Cohen>world around you, you've got context to what you can see.

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<v Hannah Cohen>So if you'd have been born this way or

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<v Hannah Cohen>acquired this at a very early age, you'd have less context or at least you

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<v Hannah Cohen>know, what the sky looks like, the grass looks like. So when you.

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<v Hannah Cohen>Yeah, whatever vision you have left, you can still

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<v Hannah Cohen>contextualise it and get. Get some joy from that, from that image, I

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<v Hannah Cohen>guess. Yeah, definitely. I mean, I feel so lucky that I still have

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<v Joanne Lockwood>enough sight to enjoy, you know, seeing things. I mean, it.

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<v Joanne Lockwood>Look, it's completely different, but I can still. I love going to the beach and

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<v Joanne Lockwood>I still love going to the beach and you see it, but it's more the

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<v Joanne Lockwood>feeling and the noise, you know, all the senses, really.

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<v Joanne Lockwood>Yeah, I. But I do feel lucky that I

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<v Joanne Lockwood>still have enough sight to do a lot of things. Can you recognise

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<v Hannah Cohen>people that you know still? Yes and no. I recognise

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<v Joanne Lockwood>mostly the people I see all the time, but then some people,

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<v Joanne Lockwood>I think, you know, I think I'm seeing someone and I'm not. And I do

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<v Joanne Lockwood>see funny things, you know, I think I'm seeing something. I remember saying to the

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<v Joanne Lockwood>kids recently, what's that over there? I think we were stood outside the apple

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<v Joanne Lockwood>shop in town, said, what's that? And they said, it's a child. I went,

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<v Joanne Lockwood>oh, thought it was a statue. So, you know, you're

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<v Joanne Lockwood>not really sure sometimes what you're seeing, what surprised you. The most in

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<v Hannah Cohen>society around your condition. So you said to yourself,

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<v Hannah Cohen>you don't want to describe yourself as blind, you prefer visually impaired, because

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<v Hannah Cohen>blindness is misunderstood. So by saying visually impaired, you're almost implying

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<v Hannah Cohen>that it's not absolute. Do people lack understanding? I

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<v Joanne Lockwood>guess I think the thing is. And also why I've

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<v Joanne Lockwood>you know, some of my works around hidden disabilities is because

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<v Joanne Lockwood>often in some ways, you know, it is

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<v Joanne Lockwood>invisible to people. Well, it always is. But in some ways that's really good

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<v Joanne Lockwood>because, you know, I can be an inverted commas normal,

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<v Joanne Lockwood>which, you know, I suppose some people with their

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<v Joanne Lockwood>disabilities aren't able to do that. But in a lot of ways it makes me

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<v Joanne Lockwood>invisible in other ways, as in people forget that

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<v Joanne Lockwood>I have it and then I feel excluded in lots of situations. But

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<v Joanne Lockwood>also, I always have to advocate for myself. You know, if I go into a

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<v Joanne Lockwood>shop and I can't find something, I have to ask people constantly. Whereas maybe

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<v Joanne Lockwood>if I went in with a stick, people would come up to me and ask

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<v Joanne Lockwood>me if they can help me. So, you know, there are pros and cons, I

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<v Joanne Lockwood>think, to hidden disabilities, and I think it's probably the same with every kind of

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<v Joanne Lockwood>hidden disability. It's almost like you want a T shirt that says, I have a

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<v Hannah Cohen>sight impairment, visual impairment, but I'm kind of okay,

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<v Hannah Cohen>just, just, just be ready to help if I need it. But

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<v Hannah Cohen>don't. That would be perfect. Don't patronise me and mother me. Yeah, you know

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<v Joanne Lockwood>what? That is exactly right. Sometimes I just want to paint on my forehead and

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<v Joanne Lockwood>sometimes I don't want anyone to, you know, it is really. Yeah,

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<v Joanne Lockwood>it's, it's. It is very tricky because. Exactly. I don't want people

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<v Joanne Lockwood>to patronise me and, you know,

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<v Joanne Lockwood>mother me or whatever. But at the same time, I do need help a lot

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<v Joanne Lockwood>of the time. I've got a good friend of mine who, who was born with

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<v Hannah Cohen>cerebral palsy and she has a power wheelchair and she's fearfully

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<v Hannah Cohen>independent. You try and you try and mother her manager or do anything for her

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<v Hannah Cohen>that she hasn't asked for. She'll. She'll bite her like a.

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<v Hannah Cohen>Yeah, like a puppy. But being around her taught me

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<v Hannah Cohen>that when I'm with her, I'll know. She'll ask if

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<v Hannah Cohen>she wants some help and I'll be sitting there and she'll say,

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<v Hannah Cohen>it's my round. And she'll, she'll scoot off the bar and she'll come back with

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<v Hannah Cohen>a, With a. One of the bar staff in attendance carrying the drinks.

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<v Hannah Cohen>So she doesn't expect us to be the bar staff. And, yeah, sometimes she'll

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<v Hannah Cohen>sit there and say, my shoe's fallen off. Can you put my shoe back

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<v Hannah Cohen>on, please? Or when you're sitting there having a meal, she'll.

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<v Hannah Cohen>She'll ask the waiter, can you please cut my food for me? Rather than ask

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<v Hannah Cohen>her friends to cut the food. So she's very good at advocating, but

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<v Hannah Cohen>I also know that she'll just look at me and go, can you? I go,

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<v Hannah Cohen>of course, but I would never offer that. Yeah,

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<v Hannah Cohen>so it's knowing when to. When to help, when not to help. I guess that's

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<v Hannah Cohen>the same with you. You expect new people around you to be mind readers and

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<v Hannah Cohen>be emotionally intelligent enough to figure out this is a Hannah moment,

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<v Hannah Cohen>we need to be there. Yeah, 100%. I mean, my friends

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<v Joanne Lockwood>always say they know I'm so independent and I hate having to ask for things,

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<v Joanne Lockwood>but I do have to sometimes. But, yeah, some of the time I wish they

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<v Joanne Lockwood>were all psychic and just knew that I want to go to the shops and

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<v Joanne Lockwood>why aren't they going to collect me now? But other times I don't want anyone

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<v Joanne Lockwood>to ask me and I will ask if I need it. So, yeah, there's

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<v Joanne Lockwood>a balance. But I am. Yeah, I'm very independent and I think that's one of

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<v Joanne Lockwood>the hardest things. You do feel like in some ways you've lost your independence. Especially

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<v Joanne Lockwood>for me stopping driving because, you know, especially having children, I

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<v Joanne Lockwood>can't drive them around. I have to ask other people, you know, it is difficult.

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<v Hannah Cohen>Did it come on suddenly? Was it. Or was it over a period of time?

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<v Joanne Lockwood>No, one eye, sort of. So

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<v Joanne Lockwood>it's like the central vision loss. So one eye went. But I

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<v Joanne Lockwood>didn't really realise. It's strange when you don't have one eye, you still see

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<v Joanne Lockwood>fine. So one eye went. And then I sort of mentioned it to

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<v Joanne Lockwood>someone and they said, I think you should go to the optician. Anyway, you know,

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<v Joanne Lockwood>a few months later, the second one. And over the time I'd been to the

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<v Joanne Lockwood>optician, I'd been sent to a ophthalmologist and

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<v Joanne Lockwood>anyway, long storey short, I got

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<v Joanne Lockwood>admitted to hospital. They pumped me with steroids and all different things. I

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<v Joanne Lockwood>had like lumbar puncture, all. All different things. In the end, there was

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<v Joanne Lockwood>nothing they can do. It's a condition. That is what it is really. It's something

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<v Joanne Lockwood>that triggered, which I didn't know was in me already. And

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<v Joanne Lockwood>that's it. There's nothing they can do. There's. It's quite rare, but, you

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<v Joanne Lockwood>know, over time, who knows what might be able to be done. But currently, no,

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<v Joanne Lockwood>nothing. There's no equivalent to the cochlear implant for

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<v Hannah Cohen>optic nerves at the moment, is there? No, they're doing

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<v Joanne Lockwood>stem cell. I don't even know what it's called, but, you know, but there's nothing

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<v Joanne Lockwood>that's actually worked as of yet. Yeah, I don't know

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<v Joanne Lockwood>if there's other conditions that are, you know, like ahead of it and

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<v Joanne Lockwood>terms of research, but yeah, who knows what the future holds?

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<v Hannah Cohen>So saying that it manifests itself as such, the central vision's failed. You've still got

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<v Hannah Cohen>some periphery. Yeah, I mean, it's strange because I don't see,

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<v Joanne Lockwood>you know, to me it just looks like I've got normal vision but

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<v Joanne Lockwood>blurry. But yes, essentially I've got peripheral

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<v Joanne Lockwood>vision. So your out of focus peripheral vision is doing the seeing.

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<v Hannah Cohen>So, yeah, I can't sit at the corner of my eye. I know there's something

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<v Hannah Cohen>there, but I can't focus on it. That's kind of what you've got and that's

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<v Hannah Cohen>all you've got. So you're aware of things moving around you. So you've

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<v Hannah Cohen>probably still got that reaction, have you? Yeah, yeah, no, definitely.

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<v Joanne Lockwood>It is strange. I mean, I feel like I. Sometimes

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<v Joanne Lockwood>I feel like I can see fine, even though I can't, obviously. It's blurry,

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<v Joanne Lockwood>you know, in a small space, basically, you know, I can sort of almost

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<v Joanne Lockwood>tell what everything is and who everyone is. And as soon as it's slightly further

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<v Joanne Lockwood>away, that's when there's more of a struggle.

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<v Joanne Lockwood>But, yeah, like if my son's in his room, in a room with his friends,

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<v Joanne Lockwood>I can't tell which one's which. But, you know, so,

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<v Joanne Lockwood>yeah, you just. Got four or five blobs of humanity. Little.

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<v Hannah Cohen>Little human, basically. They all look similar. I mean, if

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<v Joanne Lockwood>one's blonde and one's brown, I couldn't tell. But otherwise they're all. They're all just

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<v Joanne Lockwood>teenage boys who smell. Yeah, you're mine. Exactly. I can

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<v Hannah Cohen>imagine that you are. Put them in special coloured T shirts

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<v Hannah Cohen>and colour code them, like jockeys or something, so you could tell. Yeah, that'd be

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<v Joanne Lockwood>perfect. How did.

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<v Hannah Cohen>I mean, you say you've got boys and you've got family and how have they

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<v Hannah Cohen>adjusted to you so? Well, actually, I became a

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<v Joanne Lockwood>widow seven and a half years ago, so. No, thank you. So it's just me

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<v Joanne Lockwood>and my two kids. My teenage son, who is almost 17,

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<v Joanne Lockwood>nearly learning to drive, and my daughter, who's 19, who's just gone to university.

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<v Joanne Lockwood>So it was a struggle because I was

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<v Joanne Lockwood>their sole parent looking after them and then they had to

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<v Joanne Lockwood>sort of take on more responsibilities and, you know, I didn't ever

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<v Joanne Lockwood>want them to look after me and I didn't need looking after. But it was

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<v Joanne Lockwood>a journey and we've been through a lot, but no, we're, you know, they're

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<v Joanne Lockwood>amazing and they're more resilient because of it. And like

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<v Joanne Lockwood>my daughter at uni, she's not struggled at all in terms of independence. Cause she's

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<v Joanne Lockwood>used to being independent and used to doing stuff for herself. So I

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<v Joanne Lockwood>suppose there's pros and cons, but yeah, the kids are brilliant and all my

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<v Joanne Lockwood>friends and family have been amazing help. So that creates a problem

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<v Hannah Cohen>in the future as well, doesn't it? So you want to ensure your children

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<v Hannah Cohen>have their lives, they're not encumbered by you for want of a better

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<v Hannah Cohen>way, not burdened by you and say if you want to go to uni, you

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<v Hannah Cohen>want to go off to live your life, I fully understand that that

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<v Hannah Cohen>must be a daunting prospect for you. Yeah, well,

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<v Joanne Lockwood>it's very strange having my daughter away. And once my son goes to university, which

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<v Joanne Lockwood>he says he wants to, I mean, that will be very odd. I am

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<v Joanne Lockwood>learn my daughter is very helpful tech wise. My

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<v Joanne Lockwood>son's not so techie. So I'm trying to learn to do

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<v Joanne Lockwood>more tech things that I would normally just say, oh, can you just help me?

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<v Joanne Lockwood>Because it's quicker. But I'm learning to do more on my own because

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<v Joanne Lockwood>she's not here. But yeah, I mean

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<v Joanne Lockwood>it's. Yeah. The thought of them both not being here is very

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<v Joanne Lockwood>strange. I know I could, I know I could. I'll, I'm, you know, I'm okay

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<v Joanne Lockwood>without them. But sometimes you sort of rely on people around you just for the

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<v Joanne Lockwood>little jobs, just to save time.

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<v Hannah Cohen>Yeah. So you've got things, you've got your Amazon Wishlist

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<v Hannah Cohen>set up, you got your Tesco's online ordering, you can do all that and.

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<v Joanne Lockwood>Exactly. And when they deliver, they'll put it in the cupboards for you if you

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<v Hannah Cohen>ask these days, won't they? So, yeah, I don't know. I mean, as long as

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<v Joanne Lockwood>they bring it in for me. And sometimes I'll say, oh, what's this? You know,

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<v Joanne Lockwood>and they'll, they'll say, well, you ordered that, didn't you? But that's when

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<v Hannah Cohen>you need the T shirt. Yeah, exactly. I think it's being impaired, not stupid. Please

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<v Hannah Cohen>help. The problem is, is that I don't, you know, if someone is dropping

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<v Joanne Lockwood>my shopping off, I don't like to tell them I'm visually impaired.

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<v Joanne Lockwood>When, which is, you know, they're coming in my house. I don't know who they

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<v Joanne Lockwood>are really. I do feel a bit vulnerable sometimes. So I

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<v Joanne Lockwood>Don't, actually. Yeah. I don't know, you know, if

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<v Joanne Lockwood>that's necessarily the right thing, but that's how, you know, I feel

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<v Joanne Lockwood>safer that way. It's very interesting point, I suppose. Yeah. You're. You're. By being

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<v Hannah Cohen>vulnerable, it makes you. Vulnerable. Exactly. Yeah.

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<v Joanne Lockwood>I. You know, I do feel a bit more vulnerable in certain. Certain

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<v Joanne Lockwood>situations, which I didn't before. But, you

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<v Joanne Lockwood>know, I'm sort of, you know, you get used to it, really. You get

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<v Hannah Cohen>anxious when you're out alone? Sometimes. Yeah. You know, I.

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<v Joanne Lockwood>I take the dog out every day on my own and I know, you know,

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<v Joanne Lockwood>I know the area, I know where I'm going and. And I can see the

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<v Joanne Lockwood>contrast of the payments. But sometimes, you know, if I have to cross a

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<v Joanne Lockwood>small road and I can pretty much tell if a car's coming,

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<v Joanne Lockwood>but occasionally a car just turns up. I'm like, oh, my God, you

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<v Joanne Lockwood>know, and things like that. And I notice when I'm walking, I am more

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<v Joanne Lockwood>anxious than I used to be because I do have to take more care and

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<v Joanne Lockwood>I have to be, you know, more aware, really. Oh, yeah. But,

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<v Joanne Lockwood>you know, I love getting out as well, so it's.

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<v Joanne Lockwood>I think I also am very anxious, not intentionally, but when I'm in

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<v Joanne Lockwood>shops, because there's just.

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<v Joanne Lockwood>It's. It's just a bit of a stressful

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<v Joanne Lockwood>situation, being in a place where you don't currently see anything. And

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<v Joanne Lockwood>also there's lots of people around. Who are they? Do I know them? Do they

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<v Joanne Lockwood>know me? You know, it's. It's strange. I mean, I don't know what. Why

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<v Hannah Cohen>I'm saying this, but I'm going to say it anyway as you're talking. It's a

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<v Hannah Cohen>bit like being in a strange hotel and needing

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<v Hannah Cohen>the loo in the middle of the night and there's no lights on and, you

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<v Hannah Cohen>know, the bathroom's around here somewhere and there's a. You can just about see something,

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<v Hannah Cohen>but you. You don't realise that the doorstop is just there and

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<v Hannah Cohen>you end up kicking it or something, or hopes. You bang your head on something.

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<v Hannah Cohen>You think, what was that? Oh, that was the hair dryer. Yes.

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<v Joanne Lockwood>All the time. Actually, recently, I was away for a few days and I

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<v Joanne Lockwood>came back and I was in bed and I got up in the middle of

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<v Joanne Lockwood>the night to go to the toilet and I just did not. You know, when

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<v Joanne Lockwood>you don't know where you are. Yeah. But then, because I couldn't really see, I

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<v Joanne Lockwood>was so confused where I was walking. But, you know, I suppose it

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<v Joanne Lockwood>happens to everyone in the dark. Most people can't see much anyway. So.

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<v Hannah Cohen>Yeah, is. Is your. Sorry, if this is

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<v Hannah Cohen>invasive. Is your site going to deteriorate more over. Over time or has it

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<v Hannah Cohen>got to the worst? I think. Well, it took a

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<v Joanne Lockwood>bit of time, actually, to settle. It did take at least a year and a

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<v Joanne Lockwood>half, maybe longer, to feel like and knew where

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<v Joanne Lockwood>it was and where I could go and how I felt. It took quite a

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<v Joanne Lockwood>while, but I don't think it's gonna deteriorate. But because it's a rare condition,

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<v Joanne Lockwood>you never really know, but hopefully not. So

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<v Hannah Cohen>you had. I think it's just reading into what you're just saying. It

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<v Hannah Cohen>wasn't overnight. It grew or failed over

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<v Hannah Cohen>the course of time. So you had a chance to adjust in some

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<v Hannah Cohen>respects, sort of. I mean, overnight I couldn't drive, but

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<v Joanne Lockwood>it almost went worse. It almost was worse, and then it got better.

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<v Joanne Lockwood>I don't know if it. If it was bad or if

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<v Joanne Lockwood>I needed to get used to it for it to settle, if that makes sense.

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<v Joanne Lockwood>I don't know if it was in my mind because of the stress and the

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<v Joanne Lockwood>anxiety, if that made it so much worse because it's

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<v Joanne Lockwood>such a massive shock. So, yeah, I don't know really. You know, I was never

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<v Joanne Lockwood>really told at the hospital. You know, it's this level and then it's

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<v Joanne Lockwood>this level because people do say to me, oh, what number are you? I'm

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<v Joanne Lockwood>minus one. Whatever I said, I actually have no idea. And I do wear glasses,

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<v Joanne Lockwood>and I wore glasses before. They were exactly the same glasses, and they stopped me

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<v Joanne Lockwood>getting eye strain, but they don't make me see different. Okay. It's not

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<v Hannah Cohen>a focusing issue. It's not a lens issue. Is just. No, I think I

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<v Joanne Lockwood>had a stigma. I don't know if that makes a difference now. As in, I

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<v Joanne Lockwood>don't know if that's still there. I have no idea. I'm not very good with

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<v Joanne Lockwood>medical stuff, but all I know is they help with eye

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<v Joanne Lockwood>strain. So I just put them on when I'm staring at a screen or

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<v Joanne Lockwood>that's the front door. There goes. Maddie's going, man, just let

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<v Hannah Cohen>Hannah answer the front door. We're okay. We're cool with this. We've done it before,

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<v Hannah Cohen>haven't we, listeners? Oh, well, it's a

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<v Hannah Cohen>sign of your resilience that, you know, the doorbell rings and

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<v Hannah Cohen>you still go up and answer it. Yeah, you still. You still got to live

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<v Hannah Cohen>your life, haven't you? You can't just say, exactly, I'm visually

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<v Hannah Cohen>impaired. I Can't. It could do. No, life's gonna happen.

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<v Joanne Lockwood>Yeah, exactly. I mean, people say to me all the time, you're so resilient,

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<v Joanne Lockwood>but I just. I mean, I just feel like you either live your life

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<v Joanne Lockwood>or you don't. And I live my life. Yeah. I don't feel resilient. I feel

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<v Joanne Lockwood>like I've just got to do and live.

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<v Hannah Cohen>Do you. Do you get the. Or you're brave all the

373
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<v Hannah Cohen>time? Yeah. You get brave? Yeah, it's good. Do you get that as well? Yeah,

374
00:23:57.000 --> 00:24:00.040
<v Hannah Cohen>I get brave sometimes. Yeah. Not so much these days, but yeah. Yeah.

375
00:24:00.770 --> 00:24:04.290
<v Hannah Cohen>Brave. Or. My wife Marie gets brave as well because we've been married 38 years,

376
00:24:05.330 --> 00:24:09.090
<v Hannah Cohen>so she's had to cope with a fair bit of flack for me.

377
00:24:09.570 --> 00:24:13.450
<v Hannah Cohen>So, yeah, it's. I always think about it when you're not

378
00:24:13.450 --> 00:24:17.250
<v Hannah Cohen>actually brave at the time, so you really look over your shoulder and go,

379
00:24:17.330 --> 00:24:20.890
<v Hannah Cohen>oh, wow, maybe I was a bit. But when you're dealing with it, you're just

380
00:24:20.890 --> 00:24:24.770
<v Hannah Cohen>dealing with it, aren't you, in the moment. Yeah, exactly. I mean,

381
00:24:24.850 --> 00:24:28.450
<v Joanne Lockwood>I didn't make a decision, oh, I'm going to be really brave and resilient and

382
00:24:28.770 --> 00:24:31.970
<v Joanne Lockwood>get out of bed today or anything. It's like, well, I either get out of

383
00:24:31.970 --> 00:24:34.450
<v Joanne Lockwood>bed or I. Well, you don't. Yeah,

384
00:24:35.810 --> 00:24:39.490
<v Joanne Lockwood>yeah, exactly. You don't get breakfast if you stay in bed.

385
00:24:39.490 --> 00:24:43.010
<v Hannah Cohen>Unless your children are feeling like it. Man is going to go angry.

386
00:24:43.970 --> 00:24:47.570
<v Joanne Lockwood>Yes, exactly. And the delivery driver will be at the door, knocking on, saying,

387
00:24:48.130 --> 00:24:51.770
<v Hannah Cohen>take your parcel. You have just got to get on with things, haven't you? And

388
00:24:51.770 --> 00:24:55.320
<v Hannah Cohen>you can't. Can't hide from the world as much. Sometimes you want to have a

389
00:24:55.320 --> 00:24:59.120
<v Hannah Cohen>duvet day, I suppose. Yeah, no, exactly. I mean,

390
00:24:59.120 --> 00:25:02.960
<v Joanne Lockwood>look, life's hard and lots of people have struggles of all

391
00:25:02.960 --> 00:25:06.240
<v Joanne Lockwood>different types, but you just have to try and get on with it and live

392
00:25:06.240 --> 00:25:10.200
<v Joanne Lockwood>your best life, you know, I'm not saying that my life every day is

393
00:25:10.200 --> 00:25:13.960
<v Joanne Lockwood>a happy, perfect day, but overall it's good.

394
00:25:14.440 --> 00:25:18.240
<v Hannah Cohen>So you work with teams, leaders in businesses, individuals as well.

395
00:25:18.240 --> 00:25:22.190
<v Hannah Cohen>What if they often come to you to talk about what's. What's. What's the thing

396
00:25:22.190 --> 00:25:25.830
<v Hannah Cohen>they cover? So the teams, you know, and the leaders. Well,

397
00:25:25.990 --> 00:25:29.350
<v Joanne Lockwood>the teams are more, you know, the company gets me in.

398
00:25:30.390 --> 00:25:34.390
<v Joanne Lockwood>So then, you know, it's not. It's sort of less

399
00:25:34.390 --> 00:25:38.270
<v Joanne Lockwood>of a choice for them. But it's amazing speaking to them and working with them

400
00:25:38.270 --> 00:25:41.670
<v Joanne Lockwood>in their workshops because some of them are just so unaware about

401
00:25:42.150 --> 00:25:45.870
<v Joanne Lockwood>a lot of hidden disabilities and they just. It feels like they're learning loads, which

402
00:25:45.870 --> 00:25:49.720
<v Joanne Lockwood>I just love. I love helping people to understand other people and understand

403
00:25:49.720 --> 00:25:52.760
<v Joanne Lockwood>why they might have acted like that. One person said in a workshop,

404
00:25:53.640 --> 00:25:57.560
<v Joanne Lockwood>right, my brother's neurodiverse. I always just call him really annoying

405
00:25:57.560 --> 00:26:01.440
<v Joanne Lockwood>because he drives me mad. But now I actually understand that he's struggling and I'll

406
00:26:01.440 --> 00:26:04.680
<v Joanne Lockwood>be nicer to him and I, you know, things like that are really great to

407
00:26:04.680 --> 00:26:07.480
<v Joanne Lockwood>hear people say. And then the leaders, you know, a lot of leaders

408
00:26:08.680 --> 00:26:12.640
<v Joanne Lockwood>struggle working with their employees, you know, whether

409
00:26:12.640 --> 00:26:16.090
<v Joanne Lockwood>it's neurodiversity or people with medical

410
00:26:16.730 --> 00:26:19.450
<v Joanne Lockwood>conditions that are classed as hidden disabilities or

411
00:26:20.170 --> 00:26:24.010
<v Joanne Lockwood>mental illness, you know, and a lot of it is just

412
00:26:24.650 --> 00:26:28.610
<v Joanne Lockwood>letting them know that it's okay to just ask people, what do you

413
00:26:28.610 --> 00:26:32.570
<v Joanne Lockwood>need to be able to do the job? Or, you know, how

414
00:26:32.570 --> 00:26:36.010
<v Joanne Lockwood>can I help you? Often these questions are all people want

415
00:26:36.730 --> 00:26:40.730
<v Joanne Lockwood>and, you know, people get so worried about knowing what to say or.

416
00:26:41.410 --> 00:26:45.210
<v Joanne Lockwood>But, you know, often it's just ask people, how can you help them?

417
00:26:45.210 --> 00:26:48.770
<v Joanne Lockwood>And that makes a massive difference. Yeah, because

418
00:26:49.170 --> 00:26:52.610
<v Hannah Cohen>you are your own best advocate, aren't you? You know what you need and if

419
00:26:52.610 --> 00:26:56.050
<v Hannah Cohen>you're not sure, just say, what can I do to make your life easier right

420
00:26:56.050 --> 00:26:59.730
<v Hannah Cohen>now? Tell me. Exactly. Exactly. It's not a dark.

421
00:27:00.210 --> 00:27:04.130
<v Joanne Lockwood>No, it's not. And it makes a massive difference, especially in

422
00:27:04.130 --> 00:27:07.610
<v Joanne Lockwood>companies, you know, for their employees. They just want to feel like, they want to

423
00:27:07.610 --> 00:27:11.490
<v Joanne Lockwood>feel understood and valued, you know, one to one, coaching is different. It's, you know,

424
00:27:11.490 --> 00:27:15.130
<v Joanne Lockwood>I do it in the companies, but out as well. And that's more for people

425
00:27:15.130 --> 00:27:19.010
<v Joanne Lockwood>who might have hidden disabilities and they're struggling to cope in certain situations

426
00:27:19.010 --> 00:27:22.730
<v Joanne Lockwood>or in work. And also people whose maybe children have

427
00:27:23.289 --> 00:27:26.930
<v Joanne Lockwood>been diagnosed in neurodiversity and they're struggling to deal with them or they're

428
00:27:26.930 --> 00:27:30.810
<v Joanne Lockwood>realising that they are neurodiverse all of a sudden after getting their kids

429
00:27:31.370 --> 00:27:35.330
<v Joanne Lockwood>diagnosed and they're realising they actually must have it and, oh, that's

430
00:27:35.330 --> 00:27:38.630
<v Joanne Lockwood>why my life's been like this for 30, 40 years.

431
00:27:39.350 --> 00:27:41.910
<v Joanne Lockwood>So there's so many different things around hidden disabilities

432
00:27:44.470 --> 00:27:48.030
<v Joanne Lockwood>that I just find really interesting and want to help people and, you know, work

433
00:27:48.030 --> 00:27:51.670
<v Joanne Lockwood>with people. In your experience, when you're working with

434
00:27:51.990 --> 00:27:55.950
<v Hannah Cohen>other people, maybe with hidden disabilities as well, do they have a very similar

435
00:27:55.950 --> 00:27:59.750
<v Hannah Cohen>outlook as yourself on this? I don't always want to share

436
00:27:59.750 --> 00:28:03.030
<v Hannah Cohen>it and sometimes I need to and sometimes I don't want to. Is it.

437
00:28:03.870 --> 00:28:07.870
<v Hannah Cohen>It's when relevant, isn't it? Yeah. Look, I think some people are different.

438
00:28:08.030 --> 00:28:11.950
<v Joanne Lockwood>Some people want people to know all the Time. You know, some people might

439
00:28:11.950 --> 00:28:15.950
<v Joanne Lockwood>wear a lanyard or a badge. Yes.

440
00:28:16.110 --> 00:28:19.950
<v Joanne Lockwood>Yeah. And some people don't want people to know at all. So it

441
00:28:19.950 --> 00:28:23.790
<v Joanne Lockwood>can be quite varied. Yeah, I feel like I'm generally very

442
00:28:23.790 --> 00:28:27.750
<v Joanne Lockwood>happy to just talk about it and tell people. Whereas, you know, other people.

443
00:28:27.750 --> 00:28:31.130
<v Joanne Lockwood>I know, we're different disabilities of much more

444
00:28:31.210 --> 00:28:34.930
<v Joanne Lockwood>reserved. Well, not reserved, but, you know, they just don't. Don't like anyone to know

445
00:28:34.930 --> 00:28:38.170
<v Joanne Lockwood>and they're just. Yeah, it's not. It's maybe more private.

446
00:28:40.890 --> 00:28:42.570
<v Hannah Cohen>Well, I've got friends who are

447
00:28:44.330 --> 00:28:48.130
<v Hannah Cohen>neurodiverse, neurospicy, sometimes whatever

448
00:28:48.130 --> 00:28:51.850
<v Hannah Cohen>language they use to describe themselves. And some of them will start

449
00:28:51.850 --> 00:28:55.750
<v Hannah Cohen>every sentence with my adhd, you know, sort of.

450
00:28:55.750 --> 00:28:59.550
<v Hannah Cohen>It's almost like they're everything. It revolves around their

451
00:28:59.550 --> 00:29:02.910
<v Hannah Cohen>ADHD or their autistic traits or whatever it may be. And there are other people

452
00:29:02.910 --> 00:29:04.670
<v Hannah Cohen>who are arguably

453
00:29:06.030 --> 00:29:09.750
<v Hannah Cohen>undiagnosed, but exhibit the

454
00:29:09.750 --> 00:29:13.550
<v Hannah Cohen>characteristics of someone with ADHD or autism, ausd,

455
00:29:14.430 --> 00:29:18.270
<v Hannah Cohen>and they just get on with life. And it's different,

456
00:29:18.270 --> 00:29:21.670
<v Hannah Cohen>isn't it? People have told me I've got a level of

457
00:29:21.670 --> 00:29:25.510
<v Hannah Cohen>neurodiversity. I don't. I don't need to be diagnosed.

458
00:29:25.990 --> 00:29:29.830
<v Hannah Cohen>I'm quite cool with it. Certainly not the characteristic I'm worried about. I've got other

459
00:29:29.990 --> 00:29:33.270
<v Hannah Cohen>things going on in my life. I don't need another diagnosis.

460
00:29:34.150 --> 00:29:37.910
<v Hannah Cohen>Yeah, you see, you recognise the traits in different people, but some people

461
00:29:38.630 --> 00:29:42.590
<v Hannah Cohen>need that diagnosis, don't they? They need that part of

462
00:29:42.590 --> 00:29:46.550
<v Hannah Cohen>their identity. You might say I am blind as an adjective, as

463
00:29:47.110 --> 00:29:50.870
<v Hannah Cohen>an identity describer, because it gives you a sense of community and

464
00:29:50.870 --> 00:29:54.810
<v Hannah Cohen>understanding and recognition. Or you might just say, actually, I just don't see

465
00:29:54.810 --> 00:29:58.770
<v Hannah Cohen>as well as I used to. I'm fine. Yeah, no, definitely, you

466
00:29:58.770 --> 00:30:02.770
<v Joanne Lockwood>know, I mean, I can work with people who don't have diagnosis and vice versa,

467
00:30:02.770 --> 00:30:06.570
<v Joanne Lockwood>but just everyone is so different. And, yeah, some people

468
00:30:06.570 --> 00:30:10.410
<v Joanne Lockwood>really want everyone to know. They want to shout it, you know,

469
00:30:10.410 --> 00:30:14.170
<v Joanne Lockwood>this is almost. Sometimes I feel like some people just need

470
00:30:14.170 --> 00:30:18.130
<v Joanne Lockwood>it. It's like, this is me, this is why I've been like this.

471
00:30:18.130 --> 00:30:22.040
<v Joanne Lockwood>And, you know, and other people just, you know, it's irrelevant. They just

472
00:30:22.040 --> 00:30:26.000
<v Joanne Lockwood>get on, this is me. Doesn't matter what I am, Give

473
00:30:26.000 --> 00:30:30.000
<v Joanne Lockwood>me. The meds, I need them. If not, don't worry about it. Yeah, exactly.

474
00:30:31.200 --> 00:30:34.720
<v Hannah Cohen>Yeah, I'm with you. You're right. We're a mixed bag of humanity.

475
00:30:34.960 --> 00:30:37.600
<v Hannah Cohen>We're all going to respond to different situations differently. And

476
00:30:38.800 --> 00:30:41.840
<v Hannah Cohen>some people need that sense of belonging in that community to feel

477
00:30:42.560 --> 00:30:46.350
<v Hannah Cohen>maybe safer, maybe feel more empowered. As a result of it. Yeah,

478
00:30:46.510 --> 00:30:49.710
<v Joanne Lockwood>yeah. I just try to help

479
00:30:50.510 --> 00:30:54.510
<v Joanne Lockwood>people understand their strengths and use their own strengths,

480
00:30:54.510 --> 00:30:58.110
<v Joanne Lockwood>whatever they are. You know, we all have our own strengths and as long as

481
00:30:58.110 --> 00:31:01.150
<v Joanne Lockwood>you can harness them, you know, you'll get

482
00:31:02.110 --> 00:31:05.630
<v Joanne Lockwood>where you want to go. Yeah. You mentioned right at the beginning about

483
00:31:05.950 --> 00:31:09.790
<v Hannah Cohen>the struggle that your. Your workplace, a small employer,

484
00:31:09.790 --> 00:31:13.540
<v Hannah Cohen>small practise. To what extent should your employer

485
00:31:14.020 --> 00:31:17.980
<v Hannah Cohen>have invested more in you? I mean, because think

486
00:31:17.980 --> 00:31:21.940
<v Hannah Cohen>about the Equality act, access to work, all those schemes,

487
00:31:22.020 --> 00:31:25.860
<v Hannah Cohen>it's. Did they do the minimum or is it

488
00:31:25.860 --> 00:31:29.660
<v Hannah Cohen>just. They just didn't have the resources? I think

489
00:31:29.660 --> 00:31:33.460
<v Joanne Lockwood>it's a mix of things. I think they didn't have the

490
00:31:33.460 --> 00:31:37.140
<v Joanne Lockwood>resources. They didn't. Sorry, that was Alexa. She thought she'd get involved as well.

491
00:31:39.980 --> 00:31:43.220
<v Joanne Lockwood>I don't think they've got the resources. I don't think they really knew what to

492
00:31:43.220 --> 00:31:46.860
<v Joanne Lockwood>do. I think this was the first time anything like this had happened to them

493
00:31:46.860 --> 00:31:49.580
<v Joanne Lockwood>as well as me. They've been very, very supportive.

494
00:31:50.860 --> 00:31:54.140
<v Joanne Lockwood>So mentally, if that makes sense. But in terms of the work stuff,

495
00:31:56.220 --> 00:31:59.980
<v Joanne Lockwood>I've sort of got on with it myself a bit. Had

496
00:31:59.980 --> 00:32:03.340
<v Joanne Lockwood>to speak to access to work and get things

497
00:32:03.740 --> 00:32:07.640
<v Joanne Lockwood>inputted and stuff. You know, I think there

498
00:32:07.640 --> 00:32:11.600
<v Joanne Lockwood>are pros and cons being in, say, in the firm or in the

499
00:32:11.600 --> 00:32:15.480
<v Joanne Lockwood>position I've been in, in the office, as in everyone's so loving

500
00:32:15.480 --> 00:32:19.040
<v Joanne Lockwood>and welcoming. When I was off sick,

501
00:32:19.840 --> 00:32:23.440
<v Joanne Lockwood>you know, I took about a year off because, you know, I had to sort

502
00:32:23.440 --> 00:32:26.880
<v Joanne Lockwood>of just get to grips with the. My new reality. You know, they'd come and

503
00:32:26.880 --> 00:32:29.760
<v Joanne Lockwood>visit and always. They were always looking out for me.

504
00:32:31.050 --> 00:32:34.370
<v Joanne Lockwood>So, you know, other people might have been a different situation when they had all

505
00:32:34.370 --> 00:32:38.330
<v Joanne Lockwood>the software, but no one actually speaking to them

506
00:32:39.050 --> 00:32:42.850
<v Joanne Lockwood>in, you know, were looking out for them. So I don't know exactly,

507
00:32:42.850 --> 00:32:46.810
<v Joanne Lockwood>really. But yeah, it's been tricky, I

508
00:32:46.810 --> 00:32:50.570
<v Joanne Lockwood>guess. Also, I mean, just listen to your storey, about your career change

509
00:32:50.570 --> 00:32:54.570
<v Hannah Cohen>and. Or pivot, which I wish describe it. Your outlook

510
00:32:54.570 --> 00:32:58.520
<v Hannah Cohen>on life also changed. So maybe you. You

511
00:32:58.520 --> 00:33:02.240
<v Hannah Cohen>lost the passion to be a solicitor and do what you were doing. So even

512
00:33:02.240 --> 00:33:05.440
<v Hannah Cohen>if. If they. Even if they'd been the perfect employer, put all these tools in

513
00:33:05.440 --> 00:33:09.280
<v Hannah Cohen>place, your brain was being exhausted by the new reality

514
00:33:09.280 --> 00:33:12.960
<v Hannah Cohen>of having to process information in a sequential audio

515
00:33:13.120 --> 00:33:17.120
<v Hannah Cohen>format. So your own expectations

516
00:33:17.120 --> 00:33:20.800
<v Hannah Cohen>about what you wanted to do change as well, didn't they? Definitely. And,

517
00:33:20.880 --> 00:33:24.320
<v Joanne Lockwood>you know, I just feel so passionate about the inclusion work. You know, I'm really

518
00:33:24.320 --> 00:33:28.220
<v Joanne Lockwood>enjoying it and the

519
00:33:28.220 --> 00:33:31.700
<v Joanne Lockwood>more I learn about it, the more I talk to people, the more I just

520
00:33:31.700 --> 00:33:35.700
<v Joanne Lockwood>Want to be doing it all the time. And

521
00:33:36.180 --> 00:33:39.060
<v Joanne Lockwood>I'm not sure I ever really felt like that about law, to be honest.

522
00:33:41.139 --> 00:33:44.500
<v Hannah Cohen>My background, it was more of like. A means to an end. Oh, Really? I

523
00:33:44.500 --> 00:33:48.100
<v Hannah Cohen>spent 20, 25 years in either in electronics or IT,

524
00:33:48.980 --> 00:33:52.980
<v Hannah Cohen>and then I discovered people and it was like, wow, this

525
00:33:52.980 --> 00:33:56.700
<v Hannah Cohen>is. This is far more enjoyable. I get engaged with

526
00:33:56.700 --> 00:34:00.380
<v Hannah Cohen>empathy, compassion. My life is so,

527
00:34:00.540 --> 00:34:03.500
<v Hannah Cohen>so much more enriched in the last 10 years than it ever was. I'm not

528
00:34:03.500 --> 00:34:07.500
<v Hannah Cohen>saying I had a bad life. Yeah. I've opened a box and found

529
00:34:07.580 --> 00:34:10.460
<v Hannah Cohen>a whole new treasure. And it sounds like you found the same.

530
00:34:11.420 --> 00:34:15.220
<v Joanne Lockwood>No, definitely it. I feel like I'm almost

531
00:34:15.220 --> 00:34:19.180
<v Joanne Lockwood>like blossoming into myself and I'm learning about myself as well as the world,

532
00:34:20.009 --> 00:34:23.969
<v Joanne Lockwood>people, everything. Yeah, I feel definitely enriched. I've got

533
00:34:23.969 --> 00:34:27.289
<v Hannah Cohen>friends who've talked to me about the social model of disability as opposed to the

534
00:34:27.289 --> 00:34:31.089
<v Hannah Cohen>medical model. And the key thing is it's society that is

535
00:34:31.089 --> 00:34:34.649
<v Hannah Cohen>disabling society doesn't enable you and

536
00:34:36.009 --> 00:34:39.289
<v Hannah Cohen>you're probably hyper aware of that yourself now about these

537
00:34:40.329 --> 00:34:43.529
<v Hannah Cohen>unseen barriers. And I think it doesn't mean that people are bad people,

538
00:34:44.089 --> 00:34:47.969
<v Hannah Cohen>they're just wearing blinkers and they see the world through their own lens. They

539
00:34:47.969 --> 00:34:51.550
<v Hannah Cohen>don't see the world through your eyes, therefore they don't understand

540
00:34:51.710 --> 00:34:55.550
<v Hannah Cohen>what it means to be think about your needs. Everyone's

541
00:34:55.710 --> 00:34:59.390
<v Hannah Cohen>so busy focusing on what they want. Yeah, no,

542
00:34:59.390 --> 00:35:02.590
<v Joanne Lockwood>100%. Look, the world has been designed for.

543
00:35:03.710 --> 00:35:07.550
<v Joanne Lockwood>I mean, there's say, able bodied, but you know, that term

544
00:35:07.550 --> 00:35:11.510
<v Joanne Lockwood>isn't always accepted. But yeah, the typical. Because even for neurodiverse people,

545
00:35:11.510 --> 00:35:13.950
<v Joanne Lockwood>the workplace isn't built for them. You know,

546
00:35:15.150 --> 00:35:18.510
<v Joanne Lockwood>there's just so much that I think over the next, I don't know how long,

547
00:35:18.510 --> 00:35:22.350
<v Joanne Lockwood>10, 20, 30 years, things are going to change massively to

548
00:35:22.350 --> 00:35:26.230
<v Joanne Lockwood>make sure that either everyone gets what they

549
00:35:26.230 --> 00:35:29.910
<v Joanne Lockwood>need separately or the world is built in a bit more of a

550
00:35:30.790 --> 00:35:34.750
<v Joanne Lockwood>more open way to serve more people, really. I

551
00:35:34.750 --> 00:35:38.630
<v Hannah Cohen>spend a lot of time with my mum, she's what, 86? And

552
00:35:39.190 --> 00:35:42.710
<v Hannah Cohen>she needs to use a rollator now. She struggles to walk,

553
00:35:43.030 --> 00:35:45.830
<v Hannah Cohen>she ends up with back pain, she walks too far without the rollator.

554
00:35:47.320 --> 00:35:50.840
<v Hannah Cohen>Like I was talking about my friend who has cerebral palsy in a wheelchair. Until

555
00:35:50.840 --> 00:35:54.440
<v Hannah Cohen>you've spent a day or two or a lot, a lot longer with these people,

556
00:35:54.920 --> 00:35:58.360
<v Hannah Cohen>you don't realise how inconvenient the world is for them.

557
00:35:59.240 --> 00:36:03.240
<v Hannah Cohen>Stuff that I take for granted, you know, I remember going to London

558
00:36:03.800 --> 00:36:07.720
<v Hannah Cohen>with my friend and just getting on, off the train.

559
00:36:07.720 --> 00:36:11.720
<v Hannah Cohen>Finding the underground was just a huge Sojourn around trying to navigate

560
00:36:11.720 --> 00:36:15.120
<v Hannah Cohen>different lifts, all this and curbstones and buses.

561
00:36:15.680 --> 00:36:19.640
<v Hannah Cohen>I took my mum to Edinburgh back in the spring and

562
00:36:19.640 --> 00:36:23.640
<v Hannah Cohen>we booked passenger assistance and it

563
00:36:23.640 --> 00:36:27.640
<v Hannah Cohen>was a bit hit and miss. It wasn't great, you know, you felt

564
00:36:27.640 --> 00:36:30.640
<v Hannah Cohen>like you were having to try to figure it out on your own.

565
00:36:31.360 --> 00:36:35.120
<v Hannah Cohen>And on the way back, first class, we were travelling first class on the

566
00:36:35.120 --> 00:36:38.600
<v Hannah Cohen>train. We turned up at the first class land. Result, my mum's books took Passenger

567
00:36:38.600 --> 00:36:42.460
<v Hannah Cohen>Assistance. Have you checked in with Passenger Assistance downstairs? No,

568
00:36:42.460 --> 00:36:46.220
<v Hannah Cohen>I haven't. Can you deal with that for me? My mum is 86, she's just

569
00:36:46.220 --> 00:36:49.500
<v Hannah Cohen>about made it here. Oh, okay. And then all of a sudden this person was

570
00:36:49.500 --> 00:36:53.420
<v Hannah Cohen>wandering around the lounge shouting at this person's name. I thought, that's not

571
00:36:53.420 --> 00:36:57.300
<v Hannah Cohen>my mum. Okay, I'll just sit here. I look at my watch thinking,

572
00:36:57.620 --> 00:37:00.860
<v Hannah Cohen>our train's leaving in about 15 minutes and I know how far it is from

573
00:37:00.860 --> 00:37:04.420
<v Hannah Cohen>the first class lounge at Edinburgh to the first class carriages

574
00:37:04.990 --> 00:37:08.870
<v Hannah Cohen>on the platform. I said, look, my mum says, your

575
00:37:08.870 --> 00:37:11.790
<v Hannah Cohen>mum this. I said, no, that's not my mum's name. Well, you're sure it's not

576
00:37:11.790 --> 00:37:14.910
<v Hannah Cohen>your mother? I said, I'm very sure it's not my mother's name. What a silly

577
00:37:14.910 --> 00:37:18.710
<v Hannah Cohen>question. And eventually we. I got the person

578
00:37:18.710 --> 00:37:22.510
<v Hannah Cohen>at the desk to run off and then she disappeared. I

579
00:37:22.510 --> 00:37:26.470
<v Hannah Cohen>was now faced with nobody with a radio and I managed to grab

580
00:37:26.470 --> 00:37:29.870
<v Hannah Cohen>something and said, look, your person here has gone off to cheque something and we're

581
00:37:29.870 --> 00:37:33.440
<v Hannah Cohen>now five minutes before the train departs. We are not going to be happy if

582
00:37:33.440 --> 00:37:36.720
<v Hannah Cohen>we miss our train and my mum cannot run, okay?

583
00:37:37.360 --> 00:37:39.400
<v Hannah Cohen>And I know you don't want to hold the train up, so what are we

584
00:37:39.400 --> 00:37:43.240
<v Hannah Cohen>going to do here? Eventually I will take you now. I mean, fog

585
00:37:43.240 --> 00:37:47.080
<v Hannah Cohen>marched from the first class lounge down in this train and by the time we

586
00:37:47.080 --> 00:37:50.840
<v Hannah Cohen>got there it was like my mum was. I was

587
00:37:50.840 --> 00:37:54.840
<v Hannah Cohen>struggling. We get on the train and they take my mum's relay to. They

588
00:37:54.840 --> 00:37:58.480
<v Hannah Cohen>stick it in the luggage rack, which then probably falls off and hits somebody else.

589
00:37:59.640 --> 00:38:03.240
<v Hannah Cohen>And I wrote, well, I say I wrote me and my friend Chatgpt, we wrote

590
00:38:03.240 --> 00:38:07.000
<v Hannah Cohen>a little complaint letter because our train on the way up was 45

591
00:38:07.000 --> 00:38:10.000
<v Hannah Cohen>minutes, no, an hour late, I think it was on arrival. They can't. No, they

592
00:38:10.000 --> 00:38:13.920
<v Hannah Cohen>cancel the train we booked on. The next one we could get

593
00:38:13.920 --> 00:38:17.560
<v Hannah Cohen>was two hours later. So we're automatically entitled to a refund on the journey up.

594
00:38:18.200 --> 00:38:22.040
<v Hannah Cohen>So I wrote a complaint letter about this passenger assistance. Now all this played up

595
00:38:22.040 --> 00:38:25.160
<v Hannah Cohen>and so we got Return back free as well. So two of us, there's no

596
00:38:25.160 --> 00:38:28.940
<v Hannah Cohen>way back. £400 worth of first class ticket to Edinburgh,

597
00:38:29.180 --> 00:38:33.100
<v Hannah Cohen>we got free. It doesn't compensate for the poor

598
00:38:33.100 --> 00:38:37.100
<v Hannah Cohen>experience. But me and my mom did laugh and sort of wink at

599
00:38:37.100 --> 00:38:39.140
<v Hannah Cohen>each other go, wow. It wasn't so bad after really was.

600
00:38:41.220 --> 00:38:44.500
<v Hannah Cohen>Could have been worse. We could have missed the train. My mum could have been

601
00:38:44.500 --> 00:38:48.340
<v Hannah Cohen>on her own. I mean she's feisty, she could have self

602
00:38:48.340 --> 00:38:51.980
<v Hannah Cohen>advocated but she probably wouldn't have wanted to

603
00:38:52.220 --> 00:38:56.070
<v Hannah Cohen>in the same forceful way I was able to. Yeah,

604
00:38:56.070 --> 00:39:00.070
<v Joanne Lockwood>it's. You must find that yourself, you know things. Yeah. You find yourself

605
00:39:00.070 --> 00:39:03.670
<v Hannah Cohen>having to complain and get angry more than you really want to. Yeah.

606
00:39:03.990 --> 00:39:07.950
<v Joanne Lockwood>I think overall, with things like passenger assistance and

607
00:39:07.950 --> 00:39:11.910
<v Joanne Lockwood>the, the ones at the airport, overall I've had good experiences. I think the

608
00:39:11.910 --> 00:39:15.310
<v Joanne Lockwood>times I've not had good experiences is when I'm trying to do it myself in

609
00:39:15.310 --> 00:39:17.910
<v Joanne Lockwood>a way. But it is hard because you've got to rely on these people. If

610
00:39:17.910 --> 00:39:20.910
<v Joanne Lockwood>they don't pick you up like you know, from the lounge and take you where

611
00:39:20.910 --> 00:39:24.180
<v Joanne Lockwood>you want to go, you're not going anywhere, are you? A few weeks ago I

612
00:39:24.180 --> 00:39:27.300
<v Joanne Lockwood>was in London and I was staying at my sister in law's and I wanted

613
00:39:27.300 --> 00:39:31.300
<v Joanne Lockwood>to go to a conference in Wembley, a coaching conference. I thought, okay,

614
00:39:31.300 --> 00:39:35.260
<v Joanne Lockwood>I can manage to get from there to there and then

615
00:39:35.260 --> 00:39:38.740
<v Joanne Lockwood>I'll ask someone. But it was a lot harder than I thought it would be

616
00:39:38.820 --> 00:39:42.580
<v Joanne Lockwood>and I could have booked some sort of assistance, at least some of it, but

617
00:39:42.900 --> 00:39:46.460
<v Joanne Lockwood>I didn't because I thought, well, I'll just ask. But it was quite hard and

618
00:39:46.460 --> 00:39:50.400
<v Joanne Lockwood>it was quite stressful. It just made me realise that maybe I can't do some

619
00:39:50.400 --> 00:39:54.360
<v Joanne Lockwood>things on my end that I want to do or thought I could. Yeah,

620
00:39:54.360 --> 00:39:58.280
<v Joanne Lockwood>it's, it's hard. I mean I think there's, there's apps probably that I

621
00:39:58.280 --> 00:40:02.160
<v Joanne Lockwood>don't know about that, you know, it's like navigating apps that I've never tried that

622
00:40:02.160 --> 00:40:05.200
<v Joanne Lockwood>I need to look into because that was the first time that I tried to

623
00:40:05.200 --> 00:40:09.040
<v Joanne Lockwood>navigate myself from one place to another. Yeah. And I realised

624
00:40:09.040 --> 00:40:12.960
<v Joanne Lockwood>that Google Maps does not do that for me these days. So I think

625
00:40:12.960 --> 00:40:16.800
<v Joanne Lockwood>there are others out there I just have never tried. If it's in London

626
00:40:16.800 --> 00:40:20.740
<v Hannah Cohen>or any major city. City Map was a good app. That

627
00:40:20.740 --> 00:40:24.700
<v Joanne Lockwood>one's not accessible either. It's about it sort of being really

628
00:40:24.700 --> 00:40:28.660
<v Joanne Lockwood>accessible and then reading to me where you know, you're in this direction, go that

629
00:40:28.660 --> 00:40:32.580
<v Joanne Lockwood>way. City Mapper. I'm not sure I don't think that. I don't think

630
00:40:32.580 --> 00:40:36.060
<v Joanne Lockwood>that was accessible. When I was in London, I did try it. I think Google

631
00:40:36.060 --> 00:40:38.660
<v Joanne Lockwood>Maps was telling me where to go. I just couldn't work out where it was.

632
00:40:38.660 --> 00:40:40.740
<v Joanne Lockwood>Telling me it was like, go down this road. I'm like, well, I don't know

633
00:40:40.740 --> 00:40:44.460
<v Joanne Lockwood>which road that is. You know, I need one that says go straight ahead.

634
00:40:45.590 --> 00:40:49.550
<v Joanne Lockwood>You know, works out where I'm going sort of thing. I

635
00:40:49.550 --> 00:40:53.430
<v Hannah Cohen>would have thought City map would have done that. It was said bus stop, get

636
00:40:53.430 --> 00:40:57.310
<v Hannah Cohen>on the 76, in, in. In two, five or 10 minutes

637
00:40:57.310 --> 00:41:00.550
<v Hannah Cohen>or something. It would turn in the buses. I don't know. I did. I'm sure

638
00:41:00.550 --> 00:41:03.510
<v Joanne Lockwood>I tried to click on it to try and work something out and the buttons

639
00:41:03.510 --> 00:41:07.270
<v Joanne Lockwood>just said button rather than, you know, that sort of thing. The interface wasn't

640
00:41:07.270 --> 00:41:10.840
<v Hannah Cohen>intuitive. Yeah, yeah. Often interfaces don't work with a

641
00:41:10.840 --> 00:41:14.520
<v Joanne Lockwood>voiceover or different screen reader tech. Yeah, that's true.

642
00:41:14.520 --> 00:41:17.040
<v Hannah Cohen>Yeah. Yeah. Websites, I guess.

643
00:41:18.400 --> 00:41:22.360
<v Hannah Cohen>Do you get annoyed with the lack of alt text and visual

644
00:41:22.360 --> 00:41:26.080
<v Hannah Cohen>descriptions and things? Yeah. I used to love shopping. I mean, I still love

645
00:41:26.080 --> 00:41:29.840
<v Joanne Lockwood>shopping. That's a lie. But it's so much more difficult now.

646
00:41:30.080 --> 00:41:33.960
<v Joanne Lockwood>Unless there's good descriptions on things, it's

647
00:41:33.960 --> 00:41:37.000
<v Joanne Lockwood>impossible. I mean, I've ordered things before and they've turned up and they haven't been

648
00:41:37.000 --> 00:41:40.490
<v Joanne Lockwood>what I expected. They've been the colour. And, you know, I know it's a brown

649
00:41:40.490 --> 00:41:43.570
<v Joanne Lockwood>top, but it's got all this detail that I didn't know it had and I

650
00:41:43.570 --> 00:41:47.090
<v Joanne Lockwood>wouldn't have ordered it, you know, so it's really frustrating. Really

651
00:41:47.090 --> 00:41:50.370
<v Joanne Lockwood>frustrating. There's so much that isn't accessible

652
00:41:50.770 --> 00:41:54.410
<v Joanne Lockwood>that you don't realise until you're using some like, you know,

653
00:41:54.410 --> 00:41:58.170
<v Joanne Lockwood>accessible screen reader technology type of thing. You don't. You just don't

654
00:41:58.170 --> 00:42:02.090
<v Joanne Lockwood>know. I mean, I didn't know any of this even existed really, before my site

655
00:42:02.090 --> 00:42:06.010
<v Joanne Lockwood>changed. So it's. It's amazing what is out there, but

656
00:42:06.010 --> 00:42:09.410
<v Joanne Lockwood>it's. It's very frustrating how little is accessible as well.

657
00:42:09.810 --> 00:42:13.330
<v Hannah Cohen>It's getting better, isn't it? It is getting better. I look at

658
00:42:14.290 --> 00:42:17.970
<v Hannah Cohen>Apple technologies and Microsoft technologies. It is built into the

659
00:42:18.050 --> 00:42:21.970
<v Hannah Cohen>core of the platform these days, isn't it? Yeah, I use all

660
00:42:21.970 --> 00:42:25.810
<v Joanne Lockwood>Apple stuff and I think it's brilliant. Yeah. But, yeah, some

661
00:42:25.810 --> 00:42:29.770
<v Joanne Lockwood>websites just very, very hard to use. So do you. Can you still put mascara

662
00:42:29.770 --> 00:42:33.730
<v Hannah Cohen>on? Yes and no. I do it,

663
00:42:33.730 --> 00:42:36.490
<v Joanne Lockwood>you know, by sort of feel. But

664
00:42:37.690 --> 00:42:41.090
<v Joanne Lockwood>occasionally, you know, I'll get it in my eye or on my face or my.

665
00:42:41.090 --> 00:42:43.850
<v Joanne Lockwood>I'll come Downstairs. And my daughter will go, you've got makeup all down here on

666
00:42:43.850 --> 00:42:47.850
<v Joanne Lockwood>your cheek. But generally people say to me, oh, your makeup's nice. Who

667
00:42:47.850 --> 00:42:51.370
<v Joanne Lockwood>did it? I do, but I don't know what it looks like. But apparently it

668
00:42:51.370 --> 00:42:55.370
<v Joanne Lockwood>looks good. And why not? Exactly. I mean, you know, there are

669
00:42:55.370 --> 00:42:58.410
<v Joanne Lockwood>pros and cons. I don't look wrinkly and I don't think I ever will. To

670
00:42:58.410 --> 00:43:01.420
<v Hannah Cohen>me, no, you'll always be the age you were.

671
00:43:01.980 --> 00:43:05.620
<v Joanne Lockwood>Yeah, exactly. So you don't go to the hairdresser and say, just make it look

672
00:43:05.620 --> 00:43:09.540
<v Hannah Cohen>fabulous. Well, actually, I told my hairdresser to tell me

673
00:43:09.540 --> 00:43:13.180
<v Joanne Lockwood>when I was grey enough to need some colour doing.

674
00:43:13.260 --> 00:43:17.220
<v Joanne Lockwood>And she said, you've got some greys, you're not. I don't think you need

675
00:43:17.220 --> 00:43:20.540
<v Joanne Lockwood>it doing yet, but I think you might want to do it. As in, you

676
00:43:20.540 --> 00:43:24.500
<v Joanne Lockwood>might. If you could see, you would probably want it done. So she picked them

677
00:43:24.500 --> 00:43:27.870
<v Joanne Lockwood>out and put a bit of colour on. But, you know, I'm paying for all

678
00:43:27.870 --> 00:43:31.630
<v Joanne Lockwood>this stuff that I can't even see. It seems a bit mad, but, you.

679
00:43:31.630 --> 00:43:34.710
<v Hannah Cohen>Know, that's the beauty industry, isn't it? Yeah, exactly.

680
00:43:35.590 --> 00:43:39.470
<v Joanne Lockwood>I'm definitely not bought into so much stuff because I think, well, I can't

681
00:43:39.470 --> 00:43:43.310
<v Joanne Lockwood>see what I'd be using it for. But a lot of my friends are

682
00:43:43.310 --> 00:43:46.470
<v Joanne Lockwood>into all different things. You know, there's so many amazing products out there now, or

683
00:43:46.950 --> 00:43:50.910
<v Joanne Lockwood>gadgets. Does it change your relationship with food? Because a

684
00:43:50.910 --> 00:43:54.530
<v Hannah Cohen>lot of food is it's smell and sight, isn't it? You know, you go into

685
00:43:54.530 --> 00:43:58.450
<v Hannah Cohen>a restaurant and the. The menu, the appetiser, you know, you're

686
00:43:58.450 --> 00:44:02.250
<v Hannah Cohen>looking at the menu, the visual colours and the. It's all that marketing.

687
00:44:02.250 --> 00:44:05.810
<v Hannah Cohen>First, you must largely go for something you.

688
00:44:06.370 --> 00:44:10.330
<v Hannah Cohen>You've had before. Do you fall for it? I don't think so. The

689
00:44:10.330 --> 00:44:14.290
<v Joanne Lockwood>one thing which is actually quite funny is, you know, like, if you see a

690
00:44:14.290 --> 00:44:17.930
<v Joanne Lockwood>dessert, you think, oh, I really want that. Well, I don't really get that because

691
00:44:17.930 --> 00:44:21.750
<v Joanne Lockwood>I can't see it. So that actually it helps quite a bit.

692
00:44:21.750 --> 00:44:24.790
<v Joanne Lockwood>But in terms of, you know, on a menu, I mean, it's a pain. You

693
00:44:24.790 --> 00:44:27.830
<v Joanne Lockwood>know, I normally ask who I'm with, someone who I'm with, to read the menu

694
00:44:27.830 --> 00:44:31.550
<v Joanne Lockwood>to me and, you know, if someone's reading it and, oh, can you stop that?

695
00:44:31.550 --> 00:44:34.749
<v Joanne Lockwood>Oh, can you read that again? I missed that. And by the end they're fed

696
00:44:34.749 --> 00:44:38.670
<v Joanne Lockwood>up and I can't be bothered listening anymore. I just picked something that might. I've

697
00:44:38.670 --> 00:44:42.470
<v Joanne Lockwood>spent more time thinking over things and looking at the menu and, you

698
00:44:42.470 --> 00:44:46.070
<v Joanne Lockwood>know. But I don't think it majorly affects food.

699
00:44:46.710 --> 00:44:50.630
<v Joanne Lockwood>I mean, it affects what I make at home because I've got like,

700
00:44:50.630 --> 00:44:54.630
<v Joanne Lockwood>you know, jars of spices. Well, I can't be bothered spending time with

701
00:44:54.630 --> 00:44:58.630
<v Joanne Lockwood>my phone trying to work out which one's which. I just make something that I

702
00:44:58.630 --> 00:45:02.510
<v Joanne Lockwood>make all the time, really. I guess the salad bar at

703
00:45:02.510 --> 00:45:06.030
<v Hannah Cohen>Harvester you need help with these days as well. Pardon? Sorry? The salad bar at

704
00:45:06.030 --> 00:45:09.470
<v Hannah Cohen>Harvester. God, yeah. That's impossible. Anything like that is

705
00:45:09.470 --> 00:45:13.360
<v Joanne Lockwood>impossible. I reckon that's sweet corn. That's probably kidney beans.

706
00:45:13.360 --> 00:45:17.320
<v Hannah Cohen>That's probably a bit of beetroot. Yeah, exactly. I did actually

707
00:45:17.320 --> 00:45:21.160
<v Joanne Lockwood>go to a hotel with some family a while ago and. And they have

708
00:45:21.160 --> 00:45:23.880
<v Joanne Lockwood>to, they have to literally go around with me and say, right, this is this,

709
00:45:23.880 --> 00:45:27.760
<v Joanne Lockwood>and this is this. It's. Anyway, it's not that much

710
00:45:27.760 --> 00:45:31.360
<v Joanne Lockwood>fun. 15, 15 or so years ago, I was at a

711
00:45:31.360 --> 00:45:35.360
<v Hannah Cohen>restaurant, they were hosting this. I think it was

712
00:45:35.360 --> 00:45:39.280
<v Hannah Cohen>a five or six course set meal called. I think they

713
00:45:39.280 --> 00:45:42.400
<v Hannah Cohen>called it the around the world night. So you had a different dish.

714
00:45:43.280 --> 00:45:47.160
<v Hannah Cohen>They sold the restaurant seats out so you couldn't just turn up. See, they put

715
00:45:47.160 --> 00:45:50.840
<v Hannah Cohen>the whole restaurant out and you had to put the five or six courses and

716
00:45:50.840 --> 00:45:54.320
<v Hannah Cohen>you just sit there and they just serve you the next course. Next course. And

717
00:45:54.320 --> 00:45:57.600
<v Hannah Cohen>on the table next to the friend I was with and I.

718
00:45:58.240 --> 00:46:02.240
<v Hannah Cohen>She was blind, visually impaired, whatever script

719
00:46:02.240 --> 00:46:06.120
<v Hannah Cohen>she'd like to use, but she clearly couldn't see and she was feeling

720
00:46:06.120 --> 00:46:09.600
<v Hannah Cohen>in the cutlery, feeling the plate. Yeah, starting to eat.

721
00:46:10.800 --> 00:46:14.320
<v Hannah Cohen>And what she didn't see was a really

722
00:46:14.480 --> 00:46:18.400
<v Hannah Cohen>hot large chilli on top of the meal.

723
00:46:18.960 --> 00:46:22.840
<v Hannah Cohen>Of course, everyone's plate looked the same. Mine arrived in front of me, my

724
00:46:22.840 --> 00:46:26.640
<v Hannah Cohen>friends arrived in front of his. We looked down clearly, we could see

725
00:46:26.960 --> 00:46:30.800
<v Hannah Cohen>a nasty high powered chin. It wasn't a.

726
00:46:31.920 --> 00:46:34.840
<v Hannah Cohen>I think we're made of a firecracker and there's really one to get in the

727
00:46:34.840 --> 00:46:38.320
<v Hannah Cohen>jail phrases type meal. And she just tuned into it

728
00:46:38.720 --> 00:46:41.920
<v Hannah Cohen>and of course she had no forewarning

729
00:46:42.400 --> 00:46:46.320
<v Hannah Cohen>about this heat explosion in her mouth. And she

730
00:46:46.320 --> 00:46:50.000
<v Hannah Cohen>was completely distraught, completely

731
00:46:50.240 --> 00:46:53.680
<v Hannah Cohen>shocked and she felt

732
00:46:53.680 --> 00:46:57.680
<v Hannah Cohen>violated. She'd been attacked by this chilli. This pain came out of

733
00:46:57.680 --> 00:47:01.560
<v Hannah Cohen>nowhere and yeah, that's horrible. And it was, it

734
00:47:01.560 --> 00:47:04.560
<v Hannah Cohen>made me realise that, you know, when you think about accessibility,

735
00:47:05.920 --> 00:47:09.840
<v Hannah Cohen>popping a chilli or popping something on a bit of food, you've got a

736
00:47:09.840 --> 00:47:13.120
<v Hannah Cohen>lot of responsibility there to say to the people as you put it down, be

737
00:47:13.120 --> 00:47:16.800
<v Hannah Cohen>careful, this is hot, the plate's hot, the pan's Hot. And

738
00:47:16.880 --> 00:47:20.320
<v Hannah Cohen>there's a chilli on top. And I think we have to audio describe

739
00:47:20.800 --> 00:47:24.720
<v Hannah Cohen>for our restaurant goers as well. It sounds like could have happened to you

740
00:47:24.720 --> 00:47:28.600
<v Hannah Cohen>in this scenario. Definitely. I mean, I have, you know, taken a

741
00:47:28.600 --> 00:47:32.520
<v Joanne Lockwood>mass. You know, when sometimes they put one of those massive chunks of parsley on

742
00:47:32.520 --> 00:47:35.720
<v Joanne Lockwood>top of something, just a big tree and I've. I've gone in, I'm like, oh,

743
00:47:35.720 --> 00:47:39.320
<v Joanne Lockwood>what's that? But luckily it wasn't chilli. But I have.

744
00:47:40.360 --> 00:47:44.200
<v Joanne Lockwood>I can't remember why. I don't know if it was decorative

745
00:47:44.200 --> 00:47:47.160
<v Joanne Lockwood>or what, but, you know, taking a big piece of lemon in my mouth, like

746
00:47:47.160 --> 00:47:50.760
<v Joanne Lockwood>a wedge of lemon that was in something about, oh, what's that? You know, things

747
00:47:50.760 --> 00:47:53.740
<v Joanne Lockwood>like that that don't need to be there or should be on the side or

748
00:47:53.740 --> 00:47:57.740
<v Joanne Lockwood>explain. But often I'll say to people if I'm sat with

749
00:47:57.740 --> 00:48:01.500
<v Joanne Lockwood>someone, which I generally am when I'm in a restaurant where,

750
00:48:01.500 --> 00:48:04.740
<v Joanne Lockwood>you know, I ask them to sort of point out where everything is or what

751
00:48:04.740 --> 00:48:08.700
<v Joanne Lockwood>it is on the plate. If I know there's a selection of things and say,

752
00:48:08.700 --> 00:48:12.140
<v Joanne Lockwood>you know, which one the potatoes, which one's the. Just so I've

753
00:48:12.460 --> 00:48:16.380
<v Joanne Lockwood>got. Especially if it, you know, if you order something like white fish and

754
00:48:16.380 --> 00:48:19.720
<v Joanne Lockwood>then the plate's white and then the potatoes are white and you're like,

755
00:48:20.040 --> 00:48:23.480
<v Joanne Lockwood>it's just. A one colour just plate.

756
00:48:24.280 --> 00:48:28.160
<v Joanne Lockwood>Yeah, exactly. You need like audio captions

757
00:48:28.160 --> 00:48:32.080
<v Hannah Cohen>live for the real world. Exactly. I mean, that would be

758
00:48:32.080 --> 00:48:35.800
<v Joanne Lockwood>perfect. But often my companion,

759
00:48:35.800 --> 00:48:39.760
<v Joanne Lockwood>whoever it may be, is my audio describer. And I always say to the kids

760
00:48:39.760 --> 00:48:43.120
<v Joanne Lockwood>as well, if we're walking out and about, I say, you know, make sure you

761
00:48:43.120 --> 00:48:46.290
<v Joanne Lockwood>tell me, you know, if we see someone and they just come up to me

762
00:48:46.290 --> 00:48:49.650
<v Joanne Lockwood>go, hi, Hannah. Who have I said? And often I'll just say to someone's face,

763
00:48:49.810 --> 00:48:53.770
<v Joanne Lockwood>who are you? You know, because I've given up being polite. I

764
00:48:53.770 --> 00:48:57.570
<v Hannah Cohen>mean, we've been having a conversation now for what, 55 minutes and

765
00:48:57.890 --> 00:49:01.890
<v Hannah Cohen>a lot of what we're talking about is your real life experience of

766
00:49:01.890 --> 00:49:05.730
<v Hannah Cohen>being not included. I'm not going to. I'm not

767
00:49:05.730 --> 00:49:09.330
<v Hannah Cohen>saying you've been excluded, but you haven't been consciously

768
00:49:09.490 --> 00:49:13.420
<v Hannah Cohen>included. So you're having to do more self

769
00:49:13.420 --> 00:49:17.180
<v Hannah Cohen>advocacy than you would. You feel you should have to,

770
00:49:17.260 --> 00:49:20.300
<v Hannah Cohen>because the world is still assuming

771
00:49:21.820 --> 00:49:25.780
<v Hannah Cohen>the normality of that 80% of people who are in the

772
00:49:25.780 --> 00:49:29.740
<v Hannah Cohen>middle of there somewhere. Yeah. I think

773
00:49:29.900 --> 00:49:33.260
<v Hannah Cohen>you've highlighted some things that I hadn't considered before about

774
00:49:33.820 --> 00:49:37.510
<v Hannah Cohen>what we as individuals need to do. We as business

775
00:49:37.750 --> 00:49:41.750
<v Hannah Cohen>need to do we as colleagues, whatever it may be, just to

776
00:49:42.310 --> 00:49:46.310
<v Hannah Cohen>be more consciously inclusive, not just of visual impairment,

777
00:49:46.390 --> 00:49:50.230
<v Hannah Cohen>hearing, other sensory perceptions, neurodiversity,

778
00:49:50.230 --> 00:49:53.430
<v Hannah Cohen>whatever it may be, because it could happen to us.

779
00:49:54.710 --> 00:49:57.590
<v Hannah Cohen>One in six of us will lose our hearing at some point in our life.

780
00:49:57.590 --> 00:50:01.350
<v Hannah Cohen>I'm not sure what the stats are for sight, but certainly one in six. We'Re

781
00:50:01.350 --> 00:50:04.840
<v Joanne Lockwood>hearing, I can't, I don't know what the stats of a site but there's, there

782
00:50:04.840 --> 00:50:08.320
<v Joanne Lockwood>is, there are some stats about how many people will become disabled by the time

783
00:50:08.320 --> 00:50:11.680
<v Joanne Lockwood>they're, you know, whether that's 60, 70, 80, age,

784
00:50:12.400 --> 00:50:16.320
<v Joanne Lockwood>you know, most people will become disabled of some sort in their

785
00:50:16.320 --> 00:50:20.280
<v Joanne Lockwood>life, lifespan and yeah, you know, you don't know what someone's going through

786
00:50:20.280 --> 00:50:24.280
<v Joanne Lockwood>even if you don't know they're visually impaired or they're neurodiverse, you

787
00:50:24.280 --> 00:50:28.160
<v Joanne Lockwood>know, maybe they're just having a horrendous day and they just need

788
00:50:28.160 --> 00:50:31.580
<v Joanne Lockwood>a bit more compassion. All four of our

789
00:50:31.660 --> 00:50:35.340
<v Hannah Cohen>parents went through a phase where they needed a blue badge,

790
00:50:35.740 --> 00:50:38.620
<v Hannah Cohen>so that's four out of four around

791
00:50:39.660 --> 00:50:43.660
<v Hannah Cohen>mid-80s years old. So at some point it's pretty certain that you're either going

792
00:50:43.660 --> 00:50:47.100
<v Hannah Cohen>to have hearing, sight or physical.

793
00:50:48.220 --> 00:50:50.860
<v Hannah Cohen>My wife just had a total knee replacement.

794
00:50:51.980 --> 00:50:54.940
<v Hannah Cohen>And this is the crazy thing about the Equality act

795
00:50:55.910 --> 00:50:59.910
<v Hannah Cohen>is that a disability is only class of disability if it persists for over

796
00:50:59.910 --> 00:51:03.910
<v Hannah Cohen>a year. So the fact that my wife's had a total knee replacement, she's

797
00:51:03.910 --> 00:51:07.470
<v Hannah Cohen>not entitled to any support, blue

798
00:51:07.470 --> 00:51:11.430
<v Hannah Cohen>badge or anything like that because it's

799
00:51:11.430 --> 00:51:14.630
<v Hannah Cohen>a transient condition and not more than a year.

800
00:51:15.430 --> 00:51:19.190
<v Hannah Cohen>You think, well hang on a minute, she can't walk from the car to the

801
00:51:19.190 --> 00:51:22.870
<v Hannah Cohen>car park. She's got no entitlement to use a, a disabled spot, pay for

802
00:51:22.870 --> 00:51:25.550
<v Hannah Cohen>parking, whatever it may be. And it, it's, we've got to, we've got to think

803
00:51:25.550 --> 00:51:29.390
<v Hannah Cohen>about those people who maybe don't quite hit the threshold and how are they

804
00:51:29.630 --> 00:51:33.550
<v Hannah Cohen>supported as well? Yeah, definitely. And you know you

805
00:51:33.550 --> 00:51:36.750
<v Hannah Cohen>could lose, you could lose your sight or your hearing to a point where you

806
00:51:36.750 --> 00:51:40.350
<v Hannah Cohen>are disabled by most definitions but not disabled enough

807
00:51:40.910 --> 00:51:44.790
<v Hannah Cohen>to qualify for support. And it's no definitely. And even if you

808
00:51:44.790 --> 00:51:48.700
<v Hannah Cohen>do hoops, you have to jump, you'd be through access to work and

809
00:51:48.700 --> 00:51:51.380
<v Hannah Cohen>any benefits you get you have to be

810
00:51:52.500 --> 00:51:56.300
<v Hannah Cohen>brutally kind of assessed as to, you sure you

811
00:51:56.300 --> 00:52:00.060
<v Hannah Cohen>can't work, you sure you can't provide that for yourself? Show us your budget, show

812
00:52:00.060 --> 00:52:03.460
<v Hannah Cohen>us your money. Show us our father in law, he's just

813
00:52:03.860 --> 00:52:07.140
<v Hannah Cohen>come out of hospital, broke two ribs. They thought he was going to die. At

814
00:52:07.140 --> 00:52:11.060
<v Hannah Cohen>one point they sent him home. He said, well, what support can

815
00:52:11.060 --> 00:52:14.920
<v Hannah Cohen>we get? Well, he's not broken enough, you know, he's. He's recovered.

816
00:52:14.920 --> 00:52:18.920
<v Hannah Cohen>It's like, yeah, but if you don't help him, he'll fall over and

817
00:52:18.920 --> 00:52:22.200
<v Hannah Cohen>he'll be back in hospital and he'll be back where we started. Well, we're not

818
00:52:22.200 --> 00:52:26.200
<v Hannah Cohen>set up for that. We're set to fix what we can see, not prevent

819
00:52:26.200 --> 00:52:30.160
<v Hannah Cohen>what might. Yeah, no, I know. And

820
00:52:30.160 --> 00:52:34.120
<v Joanne Lockwood>you mentioned conscious inclusion. That's something that I speak about in my workshops, because it's

821
00:52:34.120 --> 00:52:37.680
<v Joanne Lockwood>not about consciously excluding people, it's just about

822
00:52:37.680 --> 00:52:41.490
<v Joanne Lockwood>consciously including everyone. So. So, you know, it

823
00:52:41.490 --> 00:52:44.210
<v Joanne Lockwood>doesn't matter what anyone's got or what they're going through or if they've got a

824
00:52:44.210 --> 00:52:48.210
<v Joanne Lockwood>diagnosis or if they're disabled or not really. It's about making sure everyone

825
00:52:48.210 --> 00:52:51.930
<v Joanne Lockwood>has what they need. Yeah. I always remember the storey about

826
00:52:51.930 --> 00:52:54.890
<v Hannah Cohen>the. There was a person who got off an aeroplane, I think it was at

827
00:52:54.890 --> 00:52:58.650
<v Hannah Cohen>one of the London airports, and he had his own custom

828
00:52:58.810 --> 00:53:02.810
<v Hannah Cohen>wheelchair. And for whatever reason, that custom wheelchair wasn't made available

829
00:53:03.450 --> 00:53:07.440
<v Hannah Cohen>at the gate when he got off the plane. And they offered

830
00:53:07.440 --> 00:53:11.440
<v Hannah Cohen>to push him through the terminal in a one with a handle on

831
00:53:11.440 --> 00:53:15.120
<v Hannah Cohen>the back, and he refused and said, I would rather drag

832
00:53:15.120 --> 00:53:19.080
<v Hannah Cohen>myself on my knuckles through the terminal on the

833
00:53:19.080 --> 00:53:23.040
<v Hannah Cohen>floor than have you push me in a wheelchair because that will make me

834
00:53:23.040 --> 00:53:26.920
<v Hannah Cohen>disabled. You've taken away my autonomy, you've taken away my

835
00:53:26.920 --> 00:53:30.920
<v Hannah Cohen>advocacy. You basically said, I am disabled. I am. I can

836
00:53:30.920 --> 00:53:34.690
<v Hannah Cohen>do this myself. And I always use that as an example of how

837
00:53:34.690 --> 00:53:38.610
<v Hannah Cohen>badly did that go. The gate staff could have handled that in

838
00:53:38.610 --> 00:53:42.370
<v Hannah Cohen>such a different way, where this person would have felt validated, listened

839
00:53:42.370 --> 00:53:46.090
<v Hannah Cohen>to, considered supported. They would

840
00:53:46.170 --> 00:53:49.570
<v Hannah Cohen>not have escalated. But instead they say, here's a chair, get in it. That's the

841
00:53:49.570 --> 00:53:53.370
<v Hannah Cohen>only option. And there was another one, wasn't it? The cop

842
00:53:53.370 --> 00:53:56.810
<v Hannah Cohen>26 was the climate in Edinburgh or

843
00:53:56.810 --> 00:54:00.480
<v Hannah Cohen>Glasgow where one of the delegates was a wheelchair user

844
00:54:00.720 --> 00:54:04.440
<v Hannah Cohen>and she couldn't get access to the venue. On the first

845
00:54:04.440 --> 00:54:08.360
<v Hannah Cohen>day, she turned up and said the entrance wasn't accessible. There wasn't

846
00:54:08.360 --> 00:54:12.240
<v Hannah Cohen>a plan B. You think, well, hang on a minute, this is basic

847
00:54:12.240 --> 00:54:15.760
<v Hannah Cohen>stuff. Basic stuff, yeah. If your plan A

848
00:54:15.760 --> 00:54:19.400
<v Hannah Cohen>fails, what's your plan B? C, D, E, F, G, all the way through to

849
00:54:19.400 --> 00:54:22.720
<v Hannah Cohen>Zed or zz. Zzz. Keep coming up with plans.

850
00:54:23.370 --> 00:54:27.210
<v Hannah Cohen>I always say to people, the first plan B is listen and

851
00:54:27.210 --> 00:54:29.850
<v Hannah Cohen>ask the person, what could you do instead

852
00:54:31.130 --> 00:54:34.970
<v Hannah Cohen>of you? And then you can base your Future plans on an individual.

853
00:54:36.090 --> 00:54:39.370
<v Joanne Lockwood>No 100%. Too often we just job's worth. Or

854
00:54:39.930 --> 00:54:42.810
<v Hannah Cohen>there's lack of empowerment. Lack of whatever it may be.

855
00:54:43.690 --> 00:54:47.690
<v Hannah Cohen>And I'm sorry, we can't do that. I bet

856
00:54:47.690 --> 00:54:51.670
<v Hannah Cohen>if I got angry with the right person, you'd make it happen. Yeah. Cut

857
00:54:51.670 --> 00:54:55.190
<v Hannah Cohen>out the angry bit and just get the right person. Exactly. Because it's

858
00:54:55.190 --> 00:54:58.510
<v Joanne Lockwood>exhausting. You don't want to have to get. Have to get angry every time just

859
00:54:58.510 --> 00:55:02.350
<v Joanne Lockwood>to get what you need. I know, but you almost know. You always know

860
00:55:02.350 --> 00:55:06.310
<v Hannah Cohen>you're going to have to, though, don't you? That's the sad thing.

861
00:55:06.470 --> 00:55:09.750
<v Hannah Cohen>Hannah, it's been fascinating chatting to you. I can't believe we've been rabbiting on now

862
00:55:09.750 --> 00:55:11.750
<v Hannah Cohen>for nearly an hour and a half. Bit in the grin.

863
00:55:13.590 --> 00:55:17.310
<v Joanne Lockwood>Yeah, I've really enjoyed it, thanks. Your storey is incredible and

864
00:55:17.390 --> 00:55:20.750
<v Hannah Cohen>I'm not going to use the brave or all those other words you have.

865
00:55:22.030 --> 00:55:25.950
<v Hannah Cohen>You've got some true grit there. And I think what's come out of your

866
00:55:25.950 --> 00:55:29.870
<v Hannah Cohen>adversity is you've discovered yourself and you found a

867
00:55:29.870 --> 00:55:33.470
<v Hannah Cohen>passion, you found something that's going to drive you and you're changing the world

868
00:55:33.950 --> 00:55:37.830
<v Hannah Cohen>in your own way. Thank you. It's fabulous. Well, I hope so. Thanks. How can

869
00:55:37.830 --> 00:55:41.800
<v Hannah Cohen>people get hold of you? What's the best way of tracking you down? Well, I'm

870
00:55:41.800 --> 00:55:45.800
<v Joanne Lockwood>on most of the social media sites. My business is called the Insight Coach,

871
00:55:46.040 --> 00:55:49.840
<v Joanne Lockwood>so you'll find me on Linked. Well, my name, Hannah Cohen on LinkedIn, the

872
00:55:49.840 --> 00:55:52.760
<v Joanne Lockwood>insight coach on Instagram and Facebook and my website,

873
00:55:52.760 --> 00:55:56.759
<v Joanne Lockwood>theinsightcoach.com. So, Hannah, just for accessibility

874
00:55:56.759 --> 00:56:00.360
<v Hannah Cohen>is H A N N A H and Cohen, C O H

875
00:56:00.440 --> 00:56:04.280
<v Hannah Cohen>E N. Is that right? Yeah. Brilliant. Find you on LinkedIn.

876
00:56:04.280 --> 00:56:08.080
<v Hannah Cohen>And obviously, if someone's contacting you, be aware you're using a screen reader. Yeah,

877
00:56:08.080 --> 00:56:11.290
<v Joanne Lockwood>yeah. Make it concise, make it easy.

878
00:56:11.770 --> 00:56:15.210
<v Joanne Lockwood>Yeah. Put no images and put some more text on the images if you're going

879
00:56:15.210 --> 00:56:18.490
<v Hannah Cohen>to put them there. Yeah, exactly. People sometimes just send me an image and that's

880
00:56:18.490 --> 00:56:22.250
<v Joanne Lockwood>it. I'm like, great, yeah. What's that?

881
00:56:22.490 --> 00:56:25.610
<v Hannah Cohen>White fish on a white plate with potatoes. Isn't that. That should be the title

882
00:56:25.610 --> 00:56:28.570
<v Hannah Cohen>of the episode. White fish. White potatoes

883
00:56:29.690 --> 00:56:33.290
<v Hannah Cohen>with a bit of lemon. Yeah, Big wedge of lemon.

884
00:56:34.180 --> 00:56:37.060
<v Hannah Cohen>Hannah, thank you. Great. Thanks, Jo.

885
00:56:38.740 --> 00:56:42.580
<v Hannah Cohen>As we bring this conversation to a close, I want to express

886
00:56:42.580 --> 00:56:46.540
<v Hannah Cohen>my deepest gratitude to you, our listener, for lending

887
00:56:46.540 --> 00:56:50.020
<v Hannah Cohen>your ear and heart to the cause of inclusion.

888
00:56:50.980 --> 00:56:54.660
<v Hannah Cohen>Today's discussion struck a chord. Consider subscribing to

889
00:56:54.660 --> 00:56:58.660
<v Hannah Cohen>Inclusion bites and become part of our ever growing community

890
00:56:59.220 --> 00:57:02.950
<v Hannah Cohen>draw driving real change. Share this journey with friends, family and

891
00:57:02.950 --> 00:57:06.350
<v Hannah Cohen>colleagues. Let's amplify the voices that matter.

892
00:57:06.990 --> 00:57:10.950
<v Hannah Cohen>Got thoughts, storeys or a vision to share? I'm all

893
00:57:10.950 --> 00:57:12.990
<v Hannah Cohen>ears. Reach out to jo

894
00:57:12.990 --> 00:57:16.830
<v Hannah Cohen>lockwood@seechangehappen.co.uk and

895
00:57:16.830 --> 00:57:20.550
<v Hannah Cohen>let's make your voice heard. Until next time, this is

896
00:57:20.550 --> 00:57:24.350
<v Hannah Cohen>Joanne Lockwood signing off with a promise to return with

897
00:57:24.350 --> 00:57:28.280
<v Hannah Cohen>more enrichment narratives that challenge, inspire and

898
00:57:28.280 --> 00:57:32.120
<v Hannah Cohen>unite us all. Here's to fostering a more inclusive world one

899
00:57:32.120 --> 00:57:34.840
<v Hannah Cohen>episode at a time. Catch you on the next bite.