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<v Joanne Lockwood>Welcome to Inclusion Bites, your sanctuary for

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<v Joanne Lockwood>bold conversations that spark change. I'm Joanne

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<v Joanne Lockwood>Lockwood, your guide on this journey of

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<v Joanne Lockwood>exploration into the heart of inclusion,

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<v Joanne Lockwood>belonging, and societal transformation. Ever

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<v Joanne Lockwood>wondered what it truly takes to create a world

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<v Joanne Lockwood>Remember, everyone not only belongs but thrives.

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<v Joanne Lockwood>You're not alone. Join me as we uncover the unseen,

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<v Joanne Lockwood>challenge the status quo, and share stories that

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<v Joanne Lockwood>resonate deep within. Ready to dive in? Whether

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<v Joanne Lockwood>you're sipping your morning coffee or winding down

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<v Joanne Lockwood>after a long day, let's connect, reflect, and

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<v Joanne Lockwood>inspire action together. Don't forget, You can be

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<v Joanne Lockwood>part of the conversation too. Reach out to

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<v Joanne Lockwood>jo.lockwood@seechangehappen.co.uk to share

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<v Joanne Lockwood>your insights or to join me on the show.

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<v Joanne Lockwood>So adjust your earbuds and settle in. It's time

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<v Joanne Lockwood>to ignite the spark of inclusion with Inclusion

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<v Joanne Lockwood>Bites. And today is episode 213. With the title

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<v Joanne Lockwood>Cultural Agility in Action. And I have the

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<v Joanne Lockwood>absolute honour and privilege to welcome Mary Lynn

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<v Joanne Lockwood>Parnell. Mary Lynn is a leadership development consultant,

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<v Joanne Lockwood>intercultural trainer, and

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<v Joanne Lockwood>relocation specialist who helps leaders and

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<v Joanne Lockwood>organisations build cultural agility, trust,

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<v Joanne Lockwood>and belonging in a global and diverse environment.

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<v Joanne Lockwood>When I asked Mary Lynn to describe her superpower,

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<v Joanne Lockwood>she said this is her love of people

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<v Joanne Lockwood>and her ability to bridge worlds across cultures, perspectives,

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<v Joanne Lockwood>and disciplines with curiosity,

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<v Joanne Lockwood>empathy, and structure. Hello, Mary Lynn

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<v Joanne Lockwood>Hi, Jo. Welcome to the show. Hi, Jo. Sorry, I went ahead.

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<v Mary Lynn Parnell>I was excited. You confessed earlier that you've listened to quite a few of

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<v Joanne Lockwood>my episodes, and I'm really honored. I've actually— I'm meeting a listener for the first

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<v Joanne Lockwood>time. I have. I really enjoyed them. They're really enlightening

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<v Mary Lynn Parnell>for some of them, especially the new ones. Balance between what you don't expect

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<v Mary Lynn Parnell>to hear, but then when you hear it, dive down. And it was just really

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<v Mary Lynn Parnell>interesting. Yeah, I've been surprised by some of my guests. I'm looking forward

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<v Joanne Lockwood>to being surprised by you. So we were chit-chatting in the green

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<v Joanne Lockwood>room earlier and we kind of

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<v Joanne Lockwood>concluded, well, you led me to believe that you're a child of the

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<v Joanne Lockwood>world, not necessarily geographically defined.

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<v Joanne Lockwood>Tell us a bit about where you were brought up and how that shaped

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<v Joanne Lockwood>your life. Well, yeah, awesome. I I am,

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<v Mary Lynn Parnell>am a citizen of the world in the sense I, I'm a classic third culture

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<v Mary Lynn Parnell>child born in one country, raised in another. So I'm American born, so

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<v Mary Lynn Parnell>you can hear by my accent a little bit. Really astute listeners will, might

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<v Mary Lynn Parnell>say, oh wait, might, she she's not fully American. She might have something

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<v Mary Lynn Parnell>else in her. And that would be Canada. I grew up in Montreal, Quebec. So

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<v Mary Lynn Parnell>the only French province out of all of the English-speaking provinces.

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<v Mary Lynn Parnell>I spent most of my formative years in Canada and returned to the US

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<v Mary Lynn Parnell>when I was an adult at 18. And so my family in and of itself.

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<v Mary Lynn Parnell>I'm first-generation American, so when you hear about first-gen,

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<v Mary Lynn Parnell>that's that. I'm a very typical— my family's from Haiti, so came up with a

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<v Mary Lynn Parnell>very Caribbean background, and that really made life

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<v Mary Lynn Parnell>interesting growing up Black American or Haitian American or first-gen.

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<v Mary Lynn Parnell>Part of the things I love because it just makes life just that more colorful.

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<v Mary Lynn Parnell>And moved to Europe when I was, I think, back in 2012.

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<v Mary Lynn Parnell>Made Europe my home, so moved to Spain and have been here ever since.

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<v Joanne Lockwood>And you now have a family in Spain, so you're first-generation Spanish,

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<v Joanne Lockwood>I guess. I moved over with 3 children. So 3 of my children, I'm a

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<v Mary Lynn Parnell>mother of 5, so 3 of them were born in the US and the last

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<v Mary Lynn Parnell>2 were born in Spain. So they, interestingly enough, if you ask

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<v Mary Lynn Parnell>where they're from, they say they're American, 'cause that's the kind of home culture that

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<v Mary Lynn Parnell>we have. So they're an American culture kid, but they have learned both

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<v Mary Lynn Parnell>languages, Spanish and Catalan. They love all things Europe.

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<v Mary Lynn Parnell>They struggle with some things US when we go back. They don't understand

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<v Mary Lynn Parnell>some things when they go back, so I have to teach them as we on

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<v Mary Lynn Parnell>the go, like, oh, this is why this is, and they don't have lived experience.

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<v Mary Lynn Parnell>But yeah, we're, we're a multicultural, multi-continental

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<v Mary Lynn Parnell>family. Maybe you should write a book on understanding

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<v Joanne Lockwood>American culture because I'm not sure anyone

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<v Joanne Lockwood>east of America gets it. No, it's one of the biggest

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<v Mary Lynn Parnell>enigmas. I think even some subtle things I get asked questions

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<v Mary Lynn Parnell>like, because most non- American countries, even America, but

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<v Mary Lynn Parnell>they experience America through culture, meaning movies,

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<v Mary Lynn Parnell>music, headlines, soundbites, you know, what does that look

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<v Mary Lynn Parnell>like? And I remember when I would meet people in the first years of

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<v Mary Lynn Parnell>living abroad, they're like, well, all you eat are hamburgers,

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<v Mary Lynn Parnell>right? No. I met this woman who went on a weekend getaway with

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<v Mary Lynn Parnell>friends and she came back all excited. They went to New York and she

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<v Mary Lynn Parnell>said, Mary Lynn, you can't believe what, what I found. I said, what

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<v Mary Lynn Parnell>did you find? She said, I found salad. I said, yeah, you can't, you

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<v Mary Lynn Parnell>can't. Yes. American food is the most unhealthy food. Yes. We

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<v Mary Lynn Parnell>have an obesity issue. Absolutely. But yes, you can find healthy

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<v Mary Lynn Parnell>food. Yes. You can live a pretty healthy life outside of

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<v Mary Lynn Parnell>what we see in media. So just the, you know, the misconceptions of what

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<v Mary Lynn Parnell>America is. And people ask me questions. I said, the country is so vast.

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<v Mary Lynn Parnell>Our history is so diverse. You can't really sum it up in a

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<v Mary Lynn Parnell>soundbite and say that this is Americana because you have first-generation

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<v Mary Lynn Parnell>people, you have First Nations people, which are the You know, the

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<v Mary Lynn Parnell>first Americans, like this land, like even appreciating where this land came from

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<v Mary Lynn Parnell>in the US and taking even my favourite holiday, which

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<v Mary Lynn Parnell>is Thanksgiving, is one that comes with pain. Like I

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<v Mary Lynn Parnell>appreciate what Thanksgiving is for what it is today, but there's an

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<v Mary Lynn Parnell>acknowledgement of what Thanksgiving meant to the First Nations people.

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<v Mary Lynn Parnell>So there has to be that nuance of that feeling and that

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<v Mary Lynn Parnell>understanding of our history and not see it with rose-colored

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<v Mary Lynn Parnell>glasses. I think that's the part that I do try

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<v Mary Lynn Parnell>to help people that our understand Our history is beautiful, but it's also come with

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<v Mary Lynn Parnell>pain. And being able to hold both things in tension and not ignoring one for

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<v Mary Lynn Parnell>the sake of the other. I think we went in a different place for that.

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<v Mary Lynn Parnell>But just really American culture, can I write a book on it? As a

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<v Mary Lynn Parnell>first-gener, maybe, but not— I don't have like history of

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<v Mary Lynn Parnell>generations of history with American culture because I do

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<v Mary Lynn Parnell>identify more with Haitian culture, with that idea of we

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<v Mary Lynn Parnell>were free and independent. We fought for independence from the French. And

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<v Mary Lynn Parnell>so when I moved to America, and this began my journey of just

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<v Mary Lynn Parnell>learning and racial reconciliation education, that there were certain things that I

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<v Mary Lynn Parnell>didn't tie to my history when it came to even oppression and even the

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<v Mary Lynn Parnell>racism I felt when I came to the US. I didn't understand it because I

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<v Mary Lynn Parnell>came from a mentality of freedom. And so I was living

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<v Mary Lynn Parnell>out and experiencing these dynamics that I didn't, I didn't

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<v Mary Lynn Parnell>have any reference for. So I had to learn all of it. I had to

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<v Mary Lynn Parnell>learn what it, what did it really mean to be Black in America?

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<v Mary Lynn Parnell>I didn't, I didn't know. I really learned that in my teens. And

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<v Mary Lynn Parnell>really identifying with some of the struggle that I had no idea. Part of

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<v Mary Lynn Parnell>this is my naivete that came out of it. When Obama won,

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<v Mary Lynn Parnell>a white woman, I was having a conversation, a white woman,

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<v Mary Lynn Parnell>and she was telling me how important his win

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<v Mary Lynn Parnell>was. And I, as a Black person, as a Black non-American

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<v Mary Lynn Parnell>person, like I have to really quantify my context. I saw a man

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<v Mary Lynn Parnell>who worked hard, who achieved a position, and she

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<v Mary Lynn Parnell>said, wait a minute, but for the country, it's really huge. I said, okay, well

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<v Mary Lynn Parnell>break it down for me, 'cause I didn't have that. I wouldn't call

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<v Mary Lynn Parnell>it baggage, but I didn't have that context to see that this was

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<v Mary Lynn Parnell>monumental for the US, right? I was like, what's going on? And she

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<v Mary Lynn Parnell>said, no, this is, this is, let me give you a little bit of, of

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<v Mary Lynn Parnell>history. And so, so I went to learning, learning about

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<v Mary Lynn Parnell>a lot of what it really meant to be Black in America. What are the

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<v Mary Lynn Parnell>different po— politics that happened, how it shifted from one

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<v Mary Lynn Parnell>party to the other. I'm still not into identity

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<v Mary Lynn Parnell>politics. I don't associate my name with a party, with

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<v Mary Lynn Parnell>a party that will never be me. I think that each party has certain things

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<v Mary Lynn Parnell>that are redeemable and that are important for society. So I'm not that

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<v Mary Lynn Parnell>typical black and white perspective type of person, but really appreciated

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<v Mary Lynn Parnell>having being shared like, oh no, this was monumental and now I can see

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<v Mary Lynn Parnell>it. And I'm like, oh right, but I just came from, you work hard.

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<v Mary Lynn Parnell>Yes, there are barriers, but I didn't know what those barriers were. And then

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<v Mary Lynn Parnell>when I learned what those barriers were, then it helped me get more context because

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<v Mary Lynn Parnell>I'm living out the consequences of these, of this system,

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<v Mary Lynn Parnell>but I didn't know the origins of it. And so now I know how to

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<v Mary Lynn Parnell>name it and now And now I can see it. And now, um, yeah, it's

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<v Mary Lynn Parnell>been, it's been an interesting journey. And then I bring that, but what it challenged

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<v Mary Lynn Parnell>me was to think, wait a minute, there's got to be more than this. It

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<v Mary Lynn Parnell>has to, how can this look globally? And that really started me on my

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<v Mary Lynn Parnell>journey of culture for global perspectives. So going

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<v Joanne Lockwood>back to Haiti, when you were, were you,

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<v Joanne Lockwood>did you ever live in Haiti before you moved to America? So you were born

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<v Joanne Lockwood>in America? Never. Born in America. Haitian culture, but my

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<v Mary Lynn Parnell>parents did. Yeah. So is that where your, your

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<v Joanne Lockwood>move to Canada and Quebec being French speaking, did that

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<v Joanne Lockwood>have any influence? Do you speak French? I do speak French, trying to get it

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<v Mary Lynn Parnell>back. I haven't used it formally in a lot of years, but my mom

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<v Mary Lynn Parnell>is the epitome of an adventurous,

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<v Mary Lynn Parnell>independent, I'm going to make a way for myself kind of a person.

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<v Mary Lynn Parnell>So she left her family at 18, left them in Haiti and went to Canada.

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<v Mary Lynn Parnell>So she went to Canada. So she, she started her life there. Then her

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<v Mary Lynn Parnell>family slowly emigrated to New York. Everyone else went to the States.

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<v Mary Lynn Parnell>She's the only one that went to Canada. And then at some point she reunited

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<v Mary Lynn Parnell>with my father and then they started having us and we went back to the

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<v Mary Lynn Parnell>US. And when I was 8, then we made the final move back

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<v Mary Lynn Parnell>to Quebec, back to Montreal. And so that's how she was

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<v Mary Lynn Parnell>there. She had a life and then she went back and then she brought us

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<v Mary Lynn Parnell>kids. I have, I'm the eldest of 2 younger brothers and the 4 of us

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<v Mary Lynn Parnell>made our life in Montreal, Quebec. Oh. So

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<v Joanne Lockwood>what did you— so

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<v Joanne Lockwood>you've got a mix of background and culture. So you've got your Haitian background, your

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<v Joanne Lockwood>culture, that Caribbean, your parents and

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<v Joanne Lockwood>grandparents and ancestry. You've got the American, you were brought

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<v Joanne Lockwood>up for most of your life, then you moved to Canada, then back again to

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<v Joanne Lockwood>the US. What does Spain bring you or

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<v Joanne Lockwood>Europe? Because Spain is more than Spain. Spain is now Europe,

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<v Joanne Lockwood>isn't it? It's a very European culture. It honestly,

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<v Mary Lynn Parnell>it amplifies what my life in Montreal was like. I, 'cause I

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<v Mary Lynn Parnell>couldn't go back to Canada. That just wasn't in the, in the

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<v Mary Lynn Parnell>cards. And I remember when I got to the US, it was 1995, and a

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<v Mary Lynn Parnell>part of me was like, when can I get out of here? Like, that was,

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<v Mary Lynn Parnell>it was, it was, that's it. I got there. I'm gonna build my life. I

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<v Mary Lynn Parnell>went to college, I started, started building my life at 18,

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<v Mary Lynn Parnell>similar to my mom. I left Canada at 18, went to go find my life

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<v Mary Lynn Parnell>in the US. My family lived there, so it was just easy to move with

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<v Mary Lynn Parnell>them. And I just, there's something that was

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<v Mary Lynn Parnell>missing and I wasn't fully at home

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<v Mary Lynn Parnell>in America and I really had to come to grips with that.

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<v Mary Lynn Parnell>And it took a while for that journey to realise that, you know, I really

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<v Mary Lynn Parnell>did. And so when I met my husband, we

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<v Mary Lynn Parnell>both had that sentiment. He tried to move to Europe maybe 3 or 4 times

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<v Mary Lynn Parnell>prior. He tried to move to Germany. And so we had that affinity for

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<v Mary Lynn Parnell>more, for diversity, for, for something different.

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<v Mary Lynn Parnell>And Europe just had the values that were very similar

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<v Mary Lynn Parnell>to Canada, that were very opposite from the US. And

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<v Mary Lynn Parnell>so from a culture, from a values perspective, America

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<v Mary Lynn Parnell>is very individualistic as a whole. A lot of their

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<v Mary Lynn Parnell>policies, the way the structure's done, their healthcare, it's very

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<v Mary Lynn Parnell>individualistic. Canada is very collective. It's more about the

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<v Mary Lynn Parnell>wellbeing of everyone. And so Europe has those values. And

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<v Mary Lynn Parnell>so when we looked about moving abroad, we looked at France, we looked at

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<v Mary Lynn Parnell>different places, but we really settled on Spain, specifically in

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<v Mary Lynn Parnell>Catalonia, which is where Barcelona is. And it just was

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<v Mary Lynn Parnell>a right cultural fit. I feel more at home here than I

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<v Mary Lynn Parnell>had in the US, which is crazy to think. It's a whole other

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<v Mary Lynn Parnell>language, it's a whole other culture. But what, what the affinity I have

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<v Mary Lynn Parnell>for that worldview of collectivity, of collectivism, thinking of

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<v Mary Lynn Parnell>others above yourself, and even seeing that played out is something that I

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<v Mary Lynn Parnell>really do treasure. And even though it does have some of its

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<v Mary Lynn Parnell>challenges, and it's— and we can get into that a little bit later when it

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<v Mary Lynn Parnell>comes to culture and opening their borders and things like that.

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<v Mary Lynn Parnell>Europe was just the next right move for us in the kind of life I

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<v Mary Lynn Parnell>wanted for myself and the environment I wanted also for my children. So when

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<v Joanne Lockwood>you're moving around, you know, you've had experience of uprooting

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<v Joanne Lockwood>and settling down again. What's the biggest challenge

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<v Joanne Lockwood>in that process? In your bio, we talked about belonging.

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<v Joanne Lockwood>We talked about cultural agility. You have to, you have to learn that it's not

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<v Joanne Lockwood>a, it's not it's not something that you just have, is it? Or maybe it

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<v Joanne Lockwood>is, maybe you evolve it. I think I do some

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<v Mary Lynn Parnell>workshops on third culture kids to help new arrivals with their

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<v Mary Lynn Parnell>children that are doing also new identity, like this culture. But for

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<v Mary Lynn Parnell>me, I've always said the only constant in life is

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<v Mary Lynn Parnell>change. And with that comes this idea of resilience. And so third

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<v Mary Lynn Parnell>culture kids, people who tend to move the globe, have this resilience to

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<v Mary Lynn Parnell>be able to adapt rather quickly. And what I also believe

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<v Mary Lynn Parnell>is that I do a lot of cultural work, so working with North

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<v Mary Lynn Parnell>Americans moving into European contexts, and some of them

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<v Mary Lynn Parnell>struggle with new environments, some excel, some take a little

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<v Mary Lynn Parnell>longer, but it's being able to see and have a perspective of

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<v Mary Lynn Parnell>if this is difficult, or for example, some of the government work that you have

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<v Mary Lynn Parnell>to deal with, you'd get— there's inherent stress, but there's a perspective to

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<v Mary Lynn Parnell>say, well, this happens in every country, so this country isn't that

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<v Mary Lynn Parnell>worse because it's harder. That perspective of it's a challenge.

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<v Mary Lynn Parnell>The challenge is challenging. Okay, let's move on. Let's figure it out and let's move

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<v Mary Lynn Parnell>on. And it doesn't impact you as much. And so there's a lot of stress

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<v Mary Lynn Parnell>and work that has to be done in that perspective. But for me, I found

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<v Mary Lynn Parnell>it rather easy. I found it rather— trying to think of the

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<v Mary Lynn Parnell>right word. It just was easy. And I say easy,

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<v Mary Lynn Parnell>but it's still challenging. I still had to learn. I still had to maneuver. So

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<v Mary Lynn Parnell>I had to learn the language. I still had to understand the context that I'm

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<v Mary Lynn Parnell>working in, understand a lot of the hidden messages. I really had to become a

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<v Mary Lynn Parnell>student of what was happening, but to me, those things were exciting because

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<v Mary Lynn Parnell>that comes from a, a perspective of curiosity. I wanted to know, I

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<v Mary Lynn Parnell>wanted to learn. I didn't want to feel like I'm

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<v Mary Lynn Parnell>inherently an outsider, which I am, but I'm an outsider that's wanting

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<v Mary Lynn Parnell>to belong and wanting to learn. And so when you find yourself

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<v Mary Lynn Parnell>in that posture, it just

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<v Mary Lynn Parnell>becomes an adventure. It's, yeah, I, I smile and I

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<v Mary Lynn Parnell>think, oh, this is amazing. Many people who have went

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<v Mary Lynn Parnell>from different cultures suffer from, um, we don't suffer, it's not the word,

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<v Mary Lynn Parnell>but we go through this journey of culture shock and

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<v Mary Lynn Parnell>the beginning is a honeymoon phase and then you kind of go down into depression

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<v Mary Lynn Parnell>until you get to acceptance. But I think I've always

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<v Mary Lynn Parnell>stayed in the honeymoon phase because I really just love

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<v Mary Lynn Parnell>the diversity, the learning, the challenge, and the growth. I just,

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<v Mary Lynn Parnell>yeah, I really enjoy all of it. I think you summed it up there. You

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<v Joanne Lockwood>have to want to join

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<v Joanne Lockwood>in. You can self-segregate. You can stay, you can say your primary

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<v Joanne Lockwood>identity. I'm American, I'm Canadian, I'm Haitian. I'm going to keep that

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<v Joanne Lockwood>identity as my primary badge on my chest and tell everybody

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<v Joanne Lockwood>I meet. Or I can say, actually, I'm Spanish, I'm

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<v Joanne Lockwood>European with a Haitian American Canadian background. I've got a bit of

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<v Joanne Lockwood>blend of everything. And it's allowing yourself to become

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<v Joanne Lockwood>or evolve into more and bring in your

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<v Joanne Lockwood>current environment into your identity as well, isn't it? Yeah,

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<v Mary Lynn Parnell>it's, there's, I wouldn't go so much with this idea of assimilation, but I

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<v Mary Lynn Parnell>think it's more of this evolution of being able to grow and become more

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<v Mary Lynn Parnell>of who you are. Some of my clients that I do consultation with

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<v Mary Lynn Parnell>when they come into a new city and they ask the questions, they have this

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<v Mary Lynn Parnell>big fear. They're like, well, do I have to leave my identity at the door

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<v Mary Lynn Parnell>and all the things that I love, all my culture? And I said, No, you

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<v Mary Lynn Parnell>just, you bring that with you, but you're open to new things and then you

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<v Mary Lynn Parnell>become a better, more inclusive version of yourself

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<v Mary Lynn Parnell>because you're involving everything. And do you have to adopt everything of

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<v Mary Lynn Parnell>the new culture? No. Do you have to let go of everything of your old

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<v Mary Lynn Parnell>culture? No, but you find a way to have this new culture.

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<v Mary Lynn Parnell>And so when we think about third culture children, specifically my children, I look

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<v Mary Lynn Parnell>at them and they don't know how to answer the question, who are you? Where

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<v Mary Lynn Parnell>are you from? But they're creating their whole new worldview based

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<v Mary Lynn Parnell>on their experience where they've come from, it's very unique to them.

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<v Mary Lynn Parnell>And they have to get to a point where they're comfortable with the fact that

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<v Mary Lynn Parnell>it's not easily defined, nor it's, you cannot put it in a box.

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<v Mary Lynn Parnell>And so becoming comfortable and sure of yourself

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<v Mary Lynn Parnell>in that identity is what helps you move forward. And so that idea of putting

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<v Mary Lynn Parnell>in a box is something my daughter, she's 19 now, she cannot,

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<v Mary Lynn Parnell>she refuses to answer the race questions on an American

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<v Mary Lynn Parnell>form. She said, mom, this is ridiculous. Why are they asking me what my

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<v Mary Lynn Parnell>race is? That doesn't matter. Because she's biracial. My spouse is white. So

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<v Mary Lynn Parnell>she, for her, she's like, but I'm both. And I said, honey, we were in

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<v Mary Lynn Parnell>America at that time. So she was filling out a form and she said, why

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<v Mary Lynn Parnell>are they asking me this question? I said, this country is based on race. It's

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<v Mary Lynn Parnell>always part of the form. That's it. Answer whatever you want. So she's like,

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<v Mary Lynn Parnell>well, I'm gonna pick both. I said, you have every right to pick both. So

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<v Mary Lynn Parnell>she picked both, but she just was, she was visibly

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<v Mary Lynn Parnell>upset. Why are you asking me that? Because in Spain there are

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<v Mary Lynn Parnell>no forms that has a race designation. They only

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<v Mary Lynn Parnell>ask factual questions. Where was your mother born? Where were you

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<v Mary Lynn Parnell>born? What's your address? Right? Just very factual questions that you

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<v Mary Lynn Parnell>can trace, not this race question. Construct. Yes. Which is

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<v Mary Lynn Parnell>very, it's not, it's intangible. It's not even a tangible thing anymore.

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<v Mary Lynn Parnell>That's not our world. Ethnicity is tangible. Race is

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<v Joanne Lockwood>a construct, isn't it? So. Yes, absolutely. Can I say my mom is

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<v Mary Lynn Parnell>from Haiti? Absolutely. She's born, her passport says Las

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<v Mary Lynn Parnell>Caobas, Haiti with a Canadian passport as her nationality.

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<v Mary Lynn Parnell>That's It's factual. It doesn't say, and Haiti for, if you see my

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<v Mary Lynn Parnell>family, we are the whole spectrum. You have white with blue eyes

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<v Mary Lynn Parnell>and really dark with brown eyes. It's multicolored,

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<v Mary Lynn Parnell>if you call it that. That's the Haitian history. And most people

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<v Mary Lynn Parnell>assume it's just one, it's not black. It's, our background is

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<v Mary Lynn Parnell>very diverse in that sense. What

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<v Joanne Lockwood>surprised you about European, particularly I suppose Spanish culture,

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<v Joanne Lockwood>rather, 'cause Spanish is a, it's a

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<v Joanne Lockwood>microcosm of the general European culture. I'd say

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<v Mary Lynn Parnell>it's not so much a surprise, but it was an affirmation of what

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<v Mary Lynn Parnell>my experience in Canada was. And so when, and I'll bring it back to a

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<v Mary Lynn Parnell>different question and then I'll see if it answers what you're saying. When people ask

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<v Mary Lynn Parnell>me, what's your experience in America versus Canada? And I would paint them

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<v Mary Lynn Parnell>a picture. I said, we can be in Canada in a room, we'll have 5

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<v Mary Lynn Parnell>Caucasian-looking people in a room in Canada, and the

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<v Mary Lynn Parnell>conversations will be Where are you from? And they will say, well,

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<v Mary Lynn Parnell>I'm from Poland, I'm Italian, I'm Irish, I'm

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<v Mary Lynn Parnell>Greek, I'm fill in the blank. That's where the conversation will be.

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<v Mary Lynn Parnell>Take the same 5 people, put them in a room in the United States,

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<v Mary Lynn Parnell>and their response, they won't even have a question because they'll see that they

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<v Mary Lynn Parnell>all look alike. And that's where the conversation starts. We're all white.

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<v Mary Lynn Parnell>So in Europe, it's very much about culture. They don't go a

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<v Mary Lynn Parnell>little step deeper, which I really appreciate. It's about culture. It's

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<v Mary Lynn Parnell>about your background. It's, it's, it's more, it's it's deeper, richer. Culture.

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<v Mary Lynn Parnell>Yes. Are there challenges? Absolutely. But that just comes out of not

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<v Mary Lynn Parnell>knowing. We can solve that with curiosity. That's part of

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<v Mary Lynn Parnell>what I do in cultural agility with my clients. How can we,

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<v Mary Lynn Parnell>how can we be more curious and be more inclusive in our

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<v Mary Lynn Parnell>interactions with people and ethnicities that we don't

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<v Mary Lynn Parnell>know? How do, how do we approach the things that we don't

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<v Mary Lynn Parnell>know? And that's with curiosity as opposed to being

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<v Mary Lynn Parnell>defensive and saying, I want nothing to do with that. And so

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<v Mary Lynn Parnell>I find that in Europe, because it's so culturally rich in

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<v Mary Lynn Parnell>that perspective, that they really deal on a deeper level

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<v Mary Lynn Parnell>with difference as opposed to this surface. I say surface

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<v Mary Lynn Parnell>level, 'cause that's my personal belief, but it's not so

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<v Mary Lynn Parnell>binary. It's not so black and white. It's not ones and

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<v Mary Lynn Parnell>zeros. It's complex. It's the nuances that are there. That's what I

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<v Mary Lynn Parnell>appreciate most about being in Europe. How can

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<v Joanne Lockwood>you walk the tightrope between cultural curiosity and

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<v Joanne Lockwood>invasive questioning? That's such a great question.

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<v Mary Lynn Parnell>The tightrope is there. You hold it. It's like a tension rod. You have to

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<v Mary Lynn Parnell>hold it with both hands and really follow the person and where they are

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<v Mary Lynn Parnell>and engage and try to get to that second question.

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<v Mary Lynn Parnell>It's what I call looking between the surfaces, really getting to that second question,

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<v Mary Lynn Parnell>really asking what are they really wanting to know? Where is the nature of their

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<v Mary Lynn Parnell>curiosity coming from? And I do give people more

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<v Mary Lynn Parnell>benefit of doubt in the sense that if they don't know, they don't really know

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<v Mary Lynn Parnell>what they're asking just yet. So, so I tend to have a lot

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<v Mary Lynn Parnell>more leeway, a lot more grace, a lot more understanding and kind

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<v Mary Lynn Parnell>of going along. And so when I'm at a basketball game,

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<v Mary Lynn Parnell>which this has happened, and I usually wear braids, so my

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<v Mary Lynn Parnell>Afro is not always out, but then when I

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<v Mary Lynn Parnell>have my Afro out and then they're like, can, can I, can we, can we

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<v Mary Lynn Parnell>touch it? Can we? And so I'm like, Okay, this would not happen in the

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<v Mary Lynn Parnell>US. I wouldn't let this happen in the US, but I have a little bit

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<v Mary Lynn Parnell>more grace in European settings, especially if I'm like their first Black friend,

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<v Mary Lynn Parnell>right? Which is very common. And so they'll touch and they're like, wow,

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<v Mary Lynn Parnell>this is a lot softer than I thought. I imagined it'd be coarse. And then

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<v Mary Lynn Parnell>they would engage with questions. And so I wouldn't let them touch my

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<v Mary Lynn Parnell>children's hair. So just in case people are asking, but when it comes to me,

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<v Mary Lynn Parnell>I can, I can handle that a little bit better, but have a lot more

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<v Mary Lynn Parnell>patience because they don't have that

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<v Mary Lynn Parnell>proximity that most cosmopolitan places in the US would have

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<v Mary Lynn Parnell>where they would be able to get it. Spain in general has

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<v Mary Lynn Parnell>a very short history with, with immigration. So they

368
00:22:27.780 --> 00:22:31.460
<v Mary Lynn Parnell>only opened their doors in 1980. And so the influx of

369
00:22:31.460 --> 00:22:35.100
<v Mary Lynn Parnell>having others come in, you say others, but anyone outside of being

370
00:22:35.100 --> 00:22:38.940
<v Mary Lynn Parnell>Spanish. And so their cultural experience, you know, is

371
00:22:38.940 --> 00:22:42.320
<v Mary Lynn Parnell>growing, not to give it an excuse, But just to be able to say,

372
00:22:42.400 --> 00:22:46.240
<v Mary Lynn Parnell>okay, I have a little bit more patience in order to walk with people

373
00:22:46.400 --> 00:22:50.040
<v Mary Lynn Parnell>a little bit more to answer some of those questions. I suppose Spain is the

374
00:22:50.040 --> 00:22:52.960
<v Joanne Lockwood>holiday destination of Europe for a lot of people, isn't it?

375
00:22:53.920 --> 00:22:57.520
<v Joanne Lockwood>Certainly people from Germany, the UK, and other countries where

376
00:22:57.760 --> 00:23:01.360
<v Joanne Lockwood>we don't have that warmer climate. So I guess Spain has been a destination

377
00:23:01.360 --> 00:23:05.000
<v Joanne Lockwood>for a while. But yeah, I suppose it is. Spain was a very

378
00:23:05.000 --> 00:23:08.750
<v Joanne Lockwood>different country before the 1980s. It was the Franco

379
00:23:08.750 --> 00:23:12.390
<v Joanne Lockwood>government. It was a use the very— word dictator, I think was

380
00:23:12.390 --> 00:23:16.230
<v Joanne Lockwood>probably the word. Yes. And it's not that long ago, is it?

381
00:23:16.230 --> 00:23:19.550
<v Joanne Lockwood>We think of Spain. Yeah. This is how it I just think of it as

382
00:23:19.550 --> 00:23:23.270
<v Mary Lynn Parnell>sounds. European. It does. And then even so growing up in Montreal,

383
00:23:23.270 --> 00:23:27.110
<v Mary Lynn Parnell>Quebec, Canada, Canada. So Quebec and Canada as a whole had

384
00:23:27.110 --> 00:23:30.510
<v Mary Lynn Parnell>their, have their tension between one French province

385
00:23:30.510 --> 00:23:33.950
<v Mary Lynn Parnell>versus everywhere else is English. So there's a language and culture war.

386
00:23:33.950 --> 00:23:37.750
<v Mary Lynn Parnell>Quebec wanting to separate and doing a referendum for many, many years. I remember

387
00:23:37.750 --> 00:23:41.215
<v Mary Lynn Parnell>when I was younger. And so even Even in Spain, they have that same

388
00:23:41.215 --> 00:23:44.928
<v Mary Lynn Parnell>dynamic with Catalonia being its own, with its own language, its

389
00:23:44.928 --> 00:23:48.645
<v Mary Lynn Parnell>own culture in comparison to Spain as a whole. So those are themes

390
00:23:48.645 --> 00:23:52.086
<v Mary Lynn Parnell>and things that I definitely identify with. It's a minority

391
00:23:52.086 --> 00:23:55.801
<v Mary Lynn Parnell>culture in that sense. And how do you fight for culture? How do you

392
00:23:55.801 --> 00:23:59.586
<v Mary Lynn Parnell>fight to be seen? How do you fight to preserve what you have in light

393
00:23:59.586 --> 00:24:03.371
<v Mary Lynn Parnell>of the majority? And so, so it is a country that has so much richness

394
00:24:03.371 --> 00:24:07.156
<v Mary Lynn Parnell>in its history and in their fight for, I, I would call it their fight

395
00:24:07.156 --> 00:24:10.663
<v Mary Lynn Parnell>for individual, not individuality, but it's 'cause it's the

396
00:24:10.663 --> 00:24:14.309
<v Mary Lynn Parnell>cultural, the, the collective of that culture, but their fight

397
00:24:14.309 --> 00:24:17.957
<v Mary Lynn Parnell>for their language or fight for their culture. And there's 4, if

398
00:24:17.957 --> 00:24:21.604
<v Mary Lynn Parnell>you know, there's 4 languages in main languages in Spain. And so

399
00:24:21.604 --> 00:24:25.388
<v Mary Lynn Parnell>Spanish is one of them, but you have Catalan in Catalonia, you have

400
00:24:25.388 --> 00:24:29.174
<v Mary Lynn Parnell>Galician in the Galicia region. And so even amongst that, there's

401
00:24:29.174 --> 00:24:31.651
<v Mary Lynn Parnell>such a diversity within their own country.

402
00:24:33.170 --> 00:24:36.810
<v Joanne Lockwood>Are they more than dialects? They are separate languages, are they? They are separate

403
00:24:36.810 --> 00:24:40.610
<v Mary Lynn Parnell>languages. And so when people say, well, Catalan is just a dialect of Spanish,

404
00:24:40.610 --> 00:24:44.410
<v Mary Lynn Parnell>I beg to differ because there are some people who

405
00:24:44.410 --> 00:24:47.810
<v Mary Lynn Parnell>speak Spanish that don't speak Catalan or even have an understanding.

406
00:24:48.450 --> 00:24:52.290
<v Mary Lynn Parnell>Catalan actually dates all the way back to Occitan, to

407
00:24:52.290 --> 00:24:54.690
<v Mary Lynn Parnell>like, if you look at the history of it and

408
00:24:55.890 --> 00:24:59.690
<v Mary Lynn Parnell>when it comes to even the closeness. So I

409
00:24:59.690 --> 00:25:03.250
<v Mary Lynn Parnell>do, because I love culture and languages, this is kind of just a nerd

410
00:25:03.250 --> 00:25:07.070
<v Mary Lynn Parnell>fact, but you have French and Catalan have more in common percentage-wise

411
00:25:07.390 --> 00:25:10.990
<v Mary Lynn Parnell>than Catalan and Spanish does. And then Portuguese also has more

412
00:25:10.990 --> 00:25:14.710
<v Mary Lynn Parnell>connection with Catalan and Italian as well. And so you, you look at the

413
00:25:14.710 --> 00:25:18.470
<v Mary Lynn Parnell>Romance languages and you see how their relationship to each other is, and

414
00:25:18.470 --> 00:25:21.950
<v Mary Lynn Parnell>then you can tell that it is quite distinct. I often use the

415
00:25:21.950 --> 00:25:25.790
<v Mary Lynn Parnell>difference between English from England versus English from America, and

416
00:25:25.790 --> 00:25:29.150
<v Mary Lynn Parnell>it's English, yes, but I can go to the UK and not understand

417
00:25:29.310 --> 00:25:33.010
<v Mary Lynn Parnell>a. There's certain expressions, there's words that

418
00:25:33.010 --> 00:25:36.170
<v Mary Lynn Parnell>they use. And even I had to learn

419
00:25:36.570 --> 00:25:40.410
<v Mary Lynn Parnell>English from England to pass my driver's exam in

420
00:25:40.410 --> 00:25:44.250
<v Mary Lynn Parnell>Spain, cuz that's the English they use. And I had to learn

421
00:25:44.650 --> 00:25:48.170
<v Mary Lynn Parnell>the boot and there was a complete phrase that I knew nothing about.

422
00:25:48.410 --> 00:25:52.090
<v Mary Lynn Parnell>And so learning that differences between language, even though you, you're, you

423
00:25:52.090 --> 00:25:55.820
<v Mary Lynn Parnell>have a lot of commonality, the difference is huge. And also I think I

424
00:25:55.820 --> 00:25:58.900
<v Joanne Lockwood>think one of the challenges is a lot of language evolves around

425
00:25:59.060 --> 00:26:02.340
<v Joanne Lockwood>similes and metaphors and cultural references,

426
00:26:02.740 --> 00:26:06.340
<v Joanne Lockwood>television programs, politics, whatever it may be. So

427
00:26:06.340 --> 00:26:10.060
<v Joanne Lockwood>people talk in this shortcut code that if

428
00:26:10.060 --> 00:26:13.740
<v Joanne Lockwood>you don't understand, it becomes kind of, what's that about? You

429
00:26:13.740 --> 00:26:17.380
<v Joanne Lockwood>know, if you're a millennial, you were brought up watching Friends

430
00:26:17.620 --> 00:26:21.220
<v Joanne Lockwood>on TV. So you understand about Monica and Chandler

431
00:26:21.220 --> 00:26:24.960
<v Joanne Lockwood>and Rachel and Phoebe, and you understand about the culture there. And some

432
00:26:24.960 --> 00:26:28.560
<v Joanne Lockwood>of the conversations about that, I grew up in an era

433
00:26:28.560 --> 00:26:32.200
<v Joanne Lockwood>where, if you've ever heard of it, Monty Python and some of the sitcoms of

434
00:26:32.600 --> 00:26:36.320
<v Joanne Lockwood>the '70s. And me and my friends will talk about Monty

435
00:26:36.320 --> 00:26:40.160
<v Joanne Lockwood>Python sketches and sometimes even growing up, some of the children's

436
00:26:40.160 --> 00:26:43.760
<v Joanne Lockwood>TV programmes I grew up with. If I talk about some things with my children

437
00:26:43.760 --> 00:26:47.520
<v Joanne Lockwood>or other people who are younger, they look at me as if

438
00:26:48.040 --> 00:26:51.240
<v Joanne Lockwood>I'm on a different planet and they talk and I go, I've got no idea

439
00:26:51.240 --> 00:26:54.600
<v Joanne Lockwood>what you're talking about either. So even within a culture, there's these

440
00:26:54.600 --> 00:26:58.240
<v Joanne Lockwood>layers and rings, if you like, of growth and development that have,

441
00:26:58.240 --> 00:27:01.680
<v Joanne Lockwood>you've got to cross those cultural borders between your generations as well.

442
00:27:02.160 --> 00:27:05.671
<v Mary Lynn Parnell>Absolutely. I remember my daughter came home one day. She's such a

443
00:27:05.671 --> 00:27:09.311
<v Mary Lynn Parnell>sponge when she learned language. When we first arrived, we arrived

444
00:27:09.311 --> 00:27:12.952
<v Mary Lynn Parnell>when she was 6. She said, mom, I understand the words, but I don't know

445
00:27:12.952 --> 00:27:16.272
<v Mary Lynn Parnell>why it's funny. When she was talking about jokes, she's like, I

446
00:27:16.272 --> 00:27:19.784
<v Mary Lynn Parnell>understand all the words, what they mean, but I don't know why it's

447
00:27:19.784 --> 00:27:23.552
<v Mary Lynn Parnell>funny. So even humor, understanding something why making us funny and

448
00:27:23.552 --> 00:27:26.938
<v Mary Lynn Parnell>getting beyond those layers. And Catalan has a lot of idioms and

449
00:27:26.938 --> 00:27:30.780
<v Mary Lynn Parnell>expressions. I mean, thousands. And I'm like, wow,

450
00:27:30.780 --> 00:27:34.580
<v Mary Lynn Parnell>every day I learn something new, which I love. But getting beneath in that

451
00:27:34.580 --> 00:27:37.900
<v Mary Lynn Parnell>culture of why they think, where did references come from and references,

452
00:27:38.140 --> 00:27:41.820
<v Mary Lynn Parnell>those types of things come through our history, through our culture. And

453
00:27:41.820 --> 00:27:45.420
<v Mary Lynn Parnell>even our children learning English idioms. When one day it was raining

454
00:27:45.420 --> 00:27:49.100
<v Mary Lynn Parnell>really hard and I said, it's raining cats and dogs. And my kids look outside

455
00:27:49.180 --> 00:27:53.010
<v Mary Lynn Parnell>looking for actual cats and dogs, right? This is something they

456
00:27:53.010 --> 00:27:56.850
<v Mary Lynn Parnell>didn't grow up with, right? These sayings. And so then I remember one

457
00:27:56.850 --> 00:28:00.450
<v Mary Lynn Parnell>time we were walking so much one day and I said, oh, my dogs are

458
00:28:00.450 --> 00:28:04.210
<v Mary Lynn Parnell>barking and they're looking for a dog. And I said, no, it

459
00:28:04.210 --> 00:28:07.610
<v Mary Lynn Parnell>means my feet and my feet hurt really bad. And they were,

460
00:28:07.930 --> 00:28:11.370
<v Mary Lynn Parnell>they looked at me and then when they started adopting, they're like, mom, my dogs

461
00:28:11.370 --> 00:28:14.890
<v Mary Lynn Parnell>are barking, right? Like, 'cause they do, they finally got this cultural in

462
00:28:15.290 --> 00:28:18.530
<v Mary Lynn Parnell>and they're, you know, your eyes light up and then you're able to understand. And

463
00:28:18.530 --> 00:28:22.330
<v Mary Lynn Parnell>so that layer of understanding, I'm a Gen Xer and I feel like people forget

464
00:28:22.730 --> 00:28:26.510
<v Mary Lynn Parnell>about us. I'm like, even the references I make, we're

465
00:28:26.510 --> 00:28:30.150
<v Mary Lynn Parnell>like the forgotten generation, I feel like. And understanding that there's certain

466
00:28:30.150 --> 00:28:33.990
<v Mary Lynn Parnell>things that we've seen all the evolution of how music

467
00:28:34.150 --> 00:28:37.790
<v Mary Lynn Parnell>is listened to. And then we're going back to vinyls. Like, we've

468
00:28:37.790 --> 00:28:41.590
<v Mary Lynn Parnell>had— like, I remember the 8-track tape. I remember the vinyls.

469
00:28:41.590 --> 00:28:45.270
<v Mary Lynn Parnell>I remember then it went to CDs. I remember trying

470
00:28:45.270 --> 00:28:48.470
<v Mary Lynn Parnell>to put my cassette tape in the radio to record music. And

471
00:28:48.990 --> 00:28:52.190
<v Mary Lynn Parnell>kind of all the things that we used to do with music, and now streaming,

472
00:28:52.190 --> 00:28:56.010
<v Mary Lynn Parnell>and then now going back to the stores and seeing vinyls again has been

473
00:28:56.010 --> 00:28:59.749
<v Mary Lynn Parnell>really interesting even interacting with just music. I don't

474
00:28:59.749 --> 00:29:03.594
<v Joanne Lockwood>know if you're a fan of sci-fi, but there's an episode of Star Trek:

475
00:29:03.594 --> 00:29:07.090
<v Joanne Lockwood>Next Generation, I don't know if you've ever come across it,

476
00:29:07.090 --> 00:29:10.305
<v Joanne Lockwood>called "Darmok." They speak in metaphors and cultural

477
00:29:10.305 --> 00:29:14.149
<v Joanne Lockwood>references, and Picard's universal translator can't translate

478
00:29:14.149 --> 00:29:17.713
<v Joanne Lockwood>these references. Darmok and Jalad at Tanagra, those sort of

479
00:29:17.713 --> 00:29:21.068
<v Joanne Lockwood>phrases, they don't translate unless you understand the

480
00:29:21.068 --> 00:29:24.492
<v Joanne Lockwood>symbolic gesture of these two people fighting together to

481
00:29:24.492 --> 00:29:28.127
<v Joanne Lockwood>overcome something. You haven't got that reference and those

482
00:29:28.127 --> 00:29:31.762
<v Joanne Lockwood>cultural points. So I thought that's a very infamous Star Trek

483
00:29:31.762 --> 00:29:35.186
<v Joanne Lockwood>episode that shows the challenge of these cross-cultural

484
00:29:35.186 --> 00:29:39.031
<v Joanne Lockwood>understandings. And you can actually misunderstand if you don't

485
00:29:39.031 --> 00:29:42.666
<v Joanne Lockwood>understand the nuance, that cultural reference and cultural

486
00:29:42.666 --> 00:29:46.230
<v Joanne Lockwood>structure, if you like. So these idioms, these metaphors all

487
00:29:46.230 --> 00:29:50.006
<v Joanne Lockwood>around the culture. And if we go back in time in our human history,

488
00:29:50.006 --> 00:29:53.711
<v Joanne Lockwood>we grew up sitting around a fire telling each other stories. And

489
00:29:53.711 --> 00:29:57.416
<v Joanne Lockwood>Iceland, if you've ever been to Iceland, they have these things

490
00:29:57.416 --> 00:30:00.860
<v Joanne Lockwood>called sagas, which is handed down over time. So you've got all these

491
00:30:00.860 --> 00:30:04.340
<v Joanne Lockwood>famous saga tellers who used to recount around the hot

492
00:30:04.340 --> 00:30:08.060
<v Joanne Lockwood>tub or around the culture there, where they're passing these

493
00:30:08.060 --> 00:30:11.820
<v Joanne Lockwood>histories down to their generations. And if you haven't been part of that, you just

494
00:30:11.820 --> 00:30:15.605
<v Joanne Lockwood>don't understand those cultural references. And again, wars, things break down.

495
00:30:15.605 --> 00:30:19.020
<v Joanne Lockwood>Use communication. And that could be the biggest challenge you face,

496
00:30:19.340 --> 00:30:22.300
<v Joanne Lockwood>as you were saying, these little idioms that you pick up every day.

497
00:30:22.940 --> 00:30:26.580
<v Mary Lynn Parnell>Yeah, I think you've unpacked so much in what you just said, and

498
00:30:26.580 --> 00:30:30.260
<v Mary Lynn Parnell>it's making me think on the corporate level what that looks like when we're

499
00:30:30.260 --> 00:30:33.500
<v Mary Lynn Parnell>forgetting legacy. We're no longer learning how to pass down

500
00:30:33.740 --> 00:30:37.500
<v Mary Lynn Parnell>knowledge between one generation to the other, to the new workers, the cultural

501
00:30:37.500 --> 00:30:41.220
<v Mary Lynn Parnell>behaviours that we're looking at and the nuances about how to respond or how to

502
00:30:41.220 --> 00:30:45.060
<v Mary Lynn Parnell>behave or what am I looking at. And it really, really highlights the part that

503
00:30:45.060 --> 00:30:48.880
<v Mary Lynn Parnell>we really need to be learners all the time, How do we

504
00:30:48.880 --> 00:30:52.360
<v Mary Lynn Parnell>interact? What does this mean? Being able to have a cultural

505
00:30:52.360 --> 00:30:55.800
<v Mary Lynn Parnell>insider to be able to help you, right? And

506
00:30:56.000 --> 00:30:58.960
<v Mary Lynn Parnell>to be with the culture to say, hey, I heard this thing. What does that

507
00:30:58.960 --> 00:31:02.800
<v Mary Lynn Parnell>look like? And be curious about what's happening and not give you

508
00:31:02.800 --> 00:31:06.160
<v Mary Lynn Parnell>the message of, I don't understand what's happening. I'm never going to be a part.

509
00:31:06.160 --> 00:31:09.920
<v Mary Lynn Parnell>That is a human response. Most people will stop there. Some will say,

510
00:31:09.920 --> 00:31:11.920
<v Mary Lynn Parnell>I really don't know what this is, but I want to know, and I want

511
00:31:11.920 --> 00:31:15.622
<v Mary Lynn Parnell>to know more. I may not know this one, but I'll learn something else and

512
00:31:15.622 --> 00:31:19.133
<v Mary Lynn Parnell>continuing along the journey. But that part of being able to

513
00:31:19.133 --> 00:31:22.925
<v Mary Lynn Parnell>translate it And there's some challenges and downsides. I would

514
00:31:22.925 --> 00:31:26.225
<v Mary Lynn Parnell>probably say that we lose a lot because we don't go back to

515
00:31:26.225 --> 00:31:29.947
<v Mary Lynn Parnell>recuperate some of those things and those concepts and history

516
00:31:29.947 --> 00:31:33.388
<v Mary Lynn Parnell>and stories that we need to. And I see that in my children. So

517
00:31:33.388 --> 00:31:37.110
<v Mary Lynn Parnell>there's certain things that I need to do better on. But what does

518
00:31:37.110 --> 00:31:40.831
<v Mary Lynn Parnell>it look like to continue to, to keep it part of the conversation,

519
00:31:40.831 --> 00:31:44.482
<v Mary Lynn Parnell>to watch history things, to expose yourself to how things were

520
00:31:44.482 --> 00:31:47.994
<v Mary Lynn Parnell>done in the past? In the cultural work that I do, there's this

521
00:31:47.994 --> 00:31:51.644
<v Mary Lynn Parnell>cultural spectrum or dimension where it calls— it talks about

522
00:31:51.644 --> 00:31:55.365
<v Mary Lynn Parnell>innovation. Innovators are always forward-thinking, right?

523
00:31:55.365 --> 00:31:59.017
<v Mary Lynn Parnell>We talk about forward-thinking, but there's a part that talks

524
00:31:59.017 --> 00:32:02.738
<v Mary Lynn Parnell>about tradition. And I'm more of the tradition where I do look to

525
00:32:02.738 --> 00:32:06.390
<v Mary Lynn Parnell>the past to help identify our present, to help us move forward.

526
00:32:06.630 --> 00:32:10.390
<v Mary Lynn Parnell>Part of my makeup is to always think, well, what did we do? Where

527
00:32:10.390 --> 00:32:14.190
<v Mary Lynn Parnell>did we come from? How did we do this in order to understand where we

528
00:32:14.190 --> 00:32:17.600
<v Mary Lynn Parnell>are today in order to then move forward? And then other innovators creators

529
00:32:18.070 --> 00:32:21.830
<v Mary Lynn Parnell>disregard the past completely and are just moving forward, and they

530
00:32:21.830 --> 00:32:25.310
<v Mary Lynn Parnell>tend to always repeat the past, right? Because you hadn't looked back to see what

531
00:32:25.310 --> 00:32:29.070
<v Mary Lynn Parnell>we've done. And so helping people understand that they're— that we're

532
00:32:29.070 --> 00:32:32.910
<v Mary Lynn Parnell>all on this spectrum and all parts of it's important to be able to

533
00:32:32.910 --> 00:32:36.470
<v Mary Lynn Parnell>move things forward. And when we talk about cultural behaviours as well,

534
00:32:36.470 --> 00:32:39.870
<v Mary Lynn Parnell>that's really important. What have we done? How have we done in the past? Some

535
00:32:39.870 --> 00:32:43.430
<v Mary Lynn Parnell>are really good at acknowledging their past, and then so they don't repeat the same

536
00:32:43.430 --> 00:32:47.190
<v Mary Lynn Parnell>things. Some are really poor at acknowledging their past and are doomed

537
00:32:47.190 --> 00:32:51.010
<v Mary Lynn Parnell>to repeat it over and over. And then are actively looking

538
00:32:51.970 --> 00:32:55.370
<v Mary Lynn Parnell>to incorporate, I would say incorporate the past in order to

539
00:32:55.370 --> 00:32:59.210
<v Mary Lynn Parnell>reshape their future. There's some classic, going back to some filmography here,

540
00:32:59.210 --> 00:33:02.210
<v Joanne Lockwood>there's some classic films, Groundhog Day is a classic example

541
00:33:03.170 --> 00:33:06.850
<v Joanne Lockwood>of having to go around the cycle and repeat the mistakes of the past

542
00:33:07.330 --> 00:33:11.130
<v Joanne Lockwood>to eventually learn how to break out of the loop. There's also

543
00:33:11.130 --> 00:33:14.090
<v Joanne Lockwood>lots of classic Star Trek episodes where they get stuck in time loops as well.

544
00:33:14.090 --> 00:33:17.020
<v Joanne Lockwood>But so you always have to find that way of breaking out out

545
00:33:17.580 --> 00:33:20.860
<v Joanne Lockwood>of the mistakes of the past and making incremental,

546
00:33:21.020 --> 00:33:24.860
<v Joanne Lockwood>slow incremental gains that take you somewhere different. It does.

547
00:33:24.940 --> 00:33:28.740
<v Mary Lynn Parnell>People, I think we get stuck. We look at the idea of change

548
00:33:28.740 --> 00:33:32.460
<v Mary Lynn Parnell>or culture change. It's, it's so monumental. I don't think we'll ever do it.

549
00:33:32.619 --> 00:33:36.340
<v Mary Lynn Parnell>And we may not see it in our lifetime because changing culture is like

550
00:33:36.340 --> 00:33:40.060
<v Mary Lynn Parnell>changing. It's a slow, long game and people want it fast,

551
00:33:40.060 --> 00:33:43.060
<v Mary Lynn Parnell>easy, and tomorrow, and that's not going to happen. But what does it look like

552
00:33:43.060 --> 00:33:46.790
<v Mary Lynn Parnell>to make those small things to be able to make tomorrow that much easier? Easier,

553
00:33:46.790 --> 00:33:50.470
<v Mary Lynn Parnell>that much more agile. I think that's the word, like we're a

554
00:33:50.470 --> 00:33:54.190
<v Mary Lynn Parnell>little bit more aware, a little bit more sensitive, a lot more kinder.

555
00:33:54.350 --> 00:33:57.950
<v Mary Lynn Parnell>And these are small steps that we make in that direction. And also recognising

556
00:33:57.950 --> 00:34:01.750
<v Joanne Lockwood>that not everyone's on the same page, in the

557
00:34:01.750 --> 00:34:04.910
<v Joanne Lockwood>same boat, speaking the same language with the same references.

558
00:34:05.470 --> 00:34:08.910
<v Joanne Lockwood>So it's all very well in your head, you're saying, well, fast, easy, and tomorrow.

559
00:34:09.150 --> 00:34:12.900
<v Joanne Lockwood>People are still on 4 months ago. It's There's all, hang on a

560
00:34:12.900 --> 00:34:15.460
<v Joanne Lockwood>minute, where are we? And it's learning how to

561
00:34:16.100 --> 00:34:19.380
<v Joanne Lockwood>communicate your ideas, your thoughts,

562
00:34:20.180 --> 00:34:23.940
<v Joanne Lockwood>your direction in a way that is understandable by

563
00:34:25.060 --> 00:34:28.419
<v Joanne Lockwood>every different personality type in the team as well, isn't it? That's the challenge.

564
00:34:28.740 --> 00:34:32.420
<v Mary Lynn Parnell>Absolutely. I think that what I love to help people understand,

565
00:34:32.820 --> 00:34:36.100
<v Mary Lynn Parnell>and this is when I'm like, hey, let's talk more about this a little, because

566
00:34:36.420 --> 00:34:39.740
<v Mary Lynn Parnell>you have a room of people that come from so many different

567
00:34:39.740 --> 00:34:43.500
<v Mary Lynn Parnell>backgrounds, not just from their ethnicity to their, but for where they're from,

568
00:34:43.500 --> 00:34:47.160
<v Mary Lynn Parnell>their worldview, and you can communicate a vision that

569
00:34:47.160 --> 00:34:51.000
<v Mary Lynn Parnell>really speaks to you. You're like, this is amazing. And everyone's on board

570
00:34:51.000 --> 00:34:54.840
<v Mary Lynn Parnell>and you communicate this vision and you're all excited about it. You've done

571
00:34:54.840 --> 00:34:58.040
<v Mary Lynn Parnell>all, you have your PowerPoint charts and you only reach

572
00:34:58.040 --> 00:35:01.600
<v Mary Lynn Parnell>33% of the room because you haven't acknowledged for the other two-thirds

573
00:35:02.000 --> 00:35:05.280
<v Mary Lynn Parnell>of the worldviews that are presented. And you haven't communicated and

574
00:35:05.520 --> 00:35:08.720
<v Mary Lynn Parnell>answered the questions that they need. And so the worldviews,

575
00:35:09.040 --> 00:35:12.720
<v Mary Lynn Parnell>they're summarised into three. One is innocence and guilt, power and fear,

576
00:35:12.720 --> 00:35:15.700
<v Mary Lynn Parnell>and honour and shame. And so people who come from an honour and a shame

577
00:35:16.730 --> 00:35:20.290
<v Mary Lynn Parnell>worldview or paradigm, their internal question is to ask, is this gonna

578
00:35:20.410 --> 00:35:24.210
<v Mary Lynn Parnell>bring us honor? And your pitch could be, this is the right thing to

579
00:35:24.210 --> 00:35:27.970
<v Mary Lynn Parnell>do. We are going down the right path. So you're answering that innocence and guilt

580
00:35:27.970 --> 00:35:31.770
<v Mary Lynn Parnell>paradigm, which, which really sees the world between right and wrong. And

581
00:35:31.770 --> 00:35:35.570
<v Mary Lynn Parnell>so if you come from a right and wrong perspective that speaks to you, then

582
00:35:35.570 --> 00:35:39.370
<v Mary Lynn Parnell>everyone who's on the same wavelength with you, everyone from that same worldview is

583
00:35:39.370 --> 00:35:43.010
<v Mary Lynn Parnell>already on board. But the honor/shame are struggling because they

584
00:35:43.010 --> 00:35:46.530
<v Mary Lynn Parnell>don't see how is this— they see it's right and wrong, but is this really

585
00:35:46.530 --> 00:35:50.150
<v Mary Lynn Parnell>bringing us honor? Or is this bringing us shame? Where are we in that

586
00:35:50.150 --> 00:35:53.750
<v Mary Lynn Parnell>question? Because that's their internal question. And then the other one is power

587
00:35:53.750 --> 00:35:57.590
<v Mary Lynn Parnell>and fear. And their internal question is, are we empowered or are

588
00:35:57.590 --> 00:36:01.430
<v Mary Lynn Parnell>we disempowering someone in this process? What does that look like?

589
00:36:01.430 --> 00:36:05.030
<v Mary Lynn Parnell>And so understanding how we shape our messages that will

590
00:36:05.030 --> 00:36:08.550
<v Mary Lynn Parnell>reach globally, culturally amongst the masses,

591
00:36:08.790 --> 00:36:12.390
<v Mary Lynn Parnell>a lot easier than just the little. I think we struggle with the idea

592
00:36:12.390 --> 00:36:16.030
<v Mary Lynn Parnell>that if we get, reach an average amount of people, then we've

593
00:36:16.030 --> 00:36:19.840
<v Mary Lynn Parnell>reached everyone. And I come from the other perspective. If we've

594
00:36:19.840 --> 00:36:23.320
<v Mary Lynn Parnell>reached the least of these, then we've reached everyone because

595
00:36:23.480 --> 00:36:27.200
<v Mary Lynn Parnell>we'll get mostly, we'll get everyone in that conversation. And

596
00:36:27.200 --> 00:36:31.000
<v Mary Lynn Parnell>really understanding or taking stock with how we communicate is

597
00:36:31.000 --> 00:36:34.480
<v Mary Lynn Parnell>not just for those who are in our echo chamber because we tend to only

598
00:36:34.480 --> 00:36:38.280
<v Mary Lynn Parnell>surround ourselves with people who think like us, act like us, right? That will,

599
00:36:38.360 --> 00:36:41.960
<v Mary Lynn Parnell>that are in our wavelength. But then we find ourselves in these multicultural

600
00:36:41.960 --> 00:36:45.320
<v Mary Lynn Parnell>settings where there are many that don't have that same

601
00:36:45.320 --> 00:36:48.900
<v Mary Lynn Parnell>perspective. They don't come from things from that same worldview. View,

602
00:36:48.900 --> 00:36:52.660
<v Mary Lynn Parnell>and they struggle to get on board with your vision because you're not communicating

603
00:36:52.660 --> 00:36:55.940
<v Mary Lynn Parnell>it in a way that they understand. And it's not that your vision is wrong,

604
00:36:55.940 --> 00:36:58.980
<v Mary Lynn Parnell>it just needs to be communicated in a way that answers

605
00:36:59.620 --> 00:37:03.300
<v Mary Lynn Parnell>those basic internal questions for people to really come on board.

606
00:37:03.300 --> 00:37:07.140
<v Joanne Lockwood>As you're talking there, mine was wandering off into something I came across the

607
00:37:07.140 --> 00:37:10.860
<v Joanne Lockwood>other week, which was Bain and Company, their elements of a value

608
00:37:10.860 --> 00:37:14.620
<v Joanne Lockwood>pyramid, which is based a bit on Maslow's hierarchy of

609
00:37:14.620 --> 00:37:18.440
<v Joanne Lockwood>needs. And what it's doing is it's trying to break What

610
00:37:19.480 --> 00:37:22.640
<v Joanne Lockwood>allows people to value your products and services? And you

611
00:37:23.720 --> 00:37:27.400
<v Joanne Lockwood>could turn that around from products and services to your internal brand.

612
00:37:28.040 --> 00:37:31.840
<v Joanne Lockwood>What do people see in you, in the service you give them as

613
00:37:31.840 --> 00:37:35.320
<v Joanne Lockwood>a leader, as a team player, whatever it may be? So how do you

614
00:37:35.320 --> 00:37:39.080
<v Joanne Lockwood>align with the values and the needs of the people you're interacting with? So

615
00:37:39.480 --> 00:37:43.280
<v Joanne Lockwood>I often think that you have to sort of really try and understand your room,

616
00:37:43.280 --> 00:37:46.650
<v Joanne Lockwood>your audience, your environment. And what people are looking for.

617
00:37:47.290 --> 00:37:50.930
<v Joanne Lockwood>And sometimes you need to be adaptive, and

618
00:37:50.930 --> 00:37:54.010
<v Joanne Lockwood>that's not being two-faced, it's not being

619
00:37:54.650 --> 00:37:58.490
<v Joanne Lockwood>inauthentic, it's recognising that people want to see a different part

620
00:37:58.490 --> 00:38:02.090
<v Joanne Lockwood>of you depending on their needs. And

621
00:38:02.090 --> 00:38:05.530
<v Joanne Lockwood>often what we do is we communicate from ourself without

622
00:38:05.530 --> 00:38:08.890
<v Joanne Lockwood>understanding how people want to receive that information. And as a

623
00:38:08.890 --> 00:38:12.490
<v Joanne Lockwood>multicultural person yourself, you recognise that you can't have one face,

624
00:38:12.570 --> 00:38:16.170
<v Joanne Lockwood>one voice. You have to go, actually, this or this or this.

625
00:38:16.550 --> 00:38:19.830
<v Mary Lynn Parnell>Absolutely. I think it comes with, it takes you a while to get there because

626
00:38:19.990 --> 00:38:23.390
<v Mary Lynn Parnell>you wanna be you. You wanna, I wanna be authentically me. I wanna show up

627
00:38:23.390 --> 00:38:26.990
<v Mary Lynn Parnell>on how I am. But that when we think about the art of communication, it's

628
00:38:26.990 --> 00:38:30.790
<v Mary Lynn Parnell>not to be heard or to be seen, it's to understand. And

629
00:38:30.790 --> 00:38:33.790
<v Mary Lynn Parnell>even more than that is to understand the other person and what they need to

630
00:38:33.790 --> 00:38:37.590
<v Mary Lynn Parnell>understand from what you're trying to communicate. And so to that end, you don't

631
00:38:37.590 --> 00:38:41.230
<v Mary Lynn Parnell>change who you are and you're not really changing your message. What

632
00:38:41.230 --> 00:38:44.790
<v Mary Lynn Parnell>you're changing is how this message is being communicated.

633
00:38:45.110 --> 00:38:48.850
<v Mary Lynn Parnell>So do you need to be a little bit less quippy? And

634
00:38:48.930 --> 00:38:52.570
<v Mary Lynn Parnell>they'll highlight points that really, really attract those charismatic

635
00:38:52.570 --> 00:38:56.050
<v Mary Lynn Parnell>people that just want the highlights? Or do you need to come in with a

636
00:38:56.050 --> 00:38:59.450
<v Mary Lynn Parnell>little bit more principles? This also goes back to a book I really like, which

637
00:38:59.450 --> 00:39:02.850
<v Mary Lynn Parnell>is from Erin Meyer, that just talks about the 8 dimensions of

638
00:39:03.410 --> 00:39:07.210
<v Mary Lynn Parnell>culture. And one of the— about even with when you're selling something, for

639
00:39:07.210 --> 00:39:11.050
<v Mary Lynn Parnell>example, some really only want to see, how does it work? Just

640
00:39:11.050 --> 00:39:14.810
<v Mary Lynn Parnell>give me the punchline. Does it work? But others really need

641
00:39:14.810 --> 00:39:18.220
<v Mary Lynn Parnell>to I wanna know why does this work? I need the

642
00:39:18.220 --> 00:39:21.900
<v Mary Lynn Parnell>principles, not the application. So it's principles versus application. I

643
00:39:21.900 --> 00:39:24.740
<v Mary Lynn Parnell>don't just wanna know this works and it'll save my life. Lose weight in 10

644
00:39:24.740 --> 00:39:27.540
<v Mary Lynn Parnell>days. Oh yeah, I'm sold. No, how does this work?

645
00:39:28.500 --> 00:39:32.300
<v Mary Lynn Parnell>Here's my research behind it. Here's the stats. Here's

646
00:39:33.140 --> 00:39:36.020
<v Mary Lynn Parnell>all the details that I need to know to make sure that it works. And

647
00:39:36.020 --> 00:39:39.700
<v Mary Lynn Parnell>when we come in from one aspect, we've lost those who want to know the

648
00:39:39.700 --> 00:39:43.020
<v Mary Lynn Parnell>why and not just the how. And even with direct and indirect

649
00:39:43.020 --> 00:39:46.820
<v Mary Lynn Parnell>communication, same. Do they want to know a little bit more story? Do they want

650
00:39:47.040 --> 00:39:50.720
<v Mary Lynn Parnell>more high context or low context? Do we— how do we need to manoeuvre

651
00:39:50.720 --> 00:39:54.200
<v Mary Lynn Parnell>in order for my commu— my message, how do I need to manoeuvre so that

652
00:39:54.200 --> 00:39:57.600
<v Mary Lynn Parnell>my message comes through for everyone? And it's a lot of work.

653
00:39:57.760 --> 00:40:01.160
<v Mary Lynn Parnell>I'm not gonna lie. You have to ask many more questions of

654
00:40:01.160 --> 00:40:04.800
<v Mary Lynn Parnell>yourself. You have to pass your things through many different eyes

655
00:40:04.880 --> 00:40:08.040
<v Mary Lynn Parnell>to be able to say, who am I— who are we missing? And how am

656
00:40:08.040 --> 00:40:11.360
<v Mary Lynn Parnell>I missing it? And how can I make sure that I'm answering those important

657
00:40:11.440 --> 00:40:15.160
<v Mary Lynn Parnell>questions? And so what I love is that with the cultural agility

658
00:40:15.160 --> 00:40:18.560
<v Mary Lynn Parnell>piece, there's like a litmus test that kind of helps guide you in that, being

659
00:40:18.940 --> 00:40:22.740
<v Mary Lynn Parnell>able ask some of those fundamental questions that people are asking, but

660
00:40:22.740 --> 00:40:25.740
<v Mary Lynn Parnell>not being afraid to do the work and not seeing it as,

661
00:40:26.380 --> 00:40:30.100
<v Mary Lynn Parnell>I'm making less of myself because I have to change in order for

662
00:40:30.100 --> 00:40:33.700
<v Mary Lynn Parnell>you to understand me, but flipping it and saying, I'm giving a gift to be

663
00:40:33.700 --> 00:40:37.100
<v Mary Lynn Parnell>able to package it in a way that you can interact with it because

664
00:40:37.100 --> 00:40:40.900
<v Mary Lynn Parnell>ultimately you are the one who's important in this conversation. You are the one

665
00:40:40.900 --> 00:40:44.700
<v Mary Lynn Parnell>I'm trying to speak with, interact with. So I'm giving the importance

666
00:40:44.700 --> 00:40:48.300
<v Mary Lynn Parnell>of this to you and not to me. I'm releasing that power, that

667
00:40:48.300 --> 00:40:51.480
<v Mary Lynn Parnell>need for my recognition, cuz that's not At the end of the day, that's not

668
00:40:51.480 --> 00:40:55.320
<v Mary Lynn Parnell>the point. It's the receiver. The receiver is the one that's important.

669
00:40:55.720 --> 00:40:59.160
<v Mary Lynn Parnell>And what do I need to do in order to honour that receiver

670
00:40:59.320 --> 00:41:03.120
<v Mary Lynn Parnell>in my communication and in my interactions so that they feel what? Not

671
00:41:03.120 --> 00:41:06.680
<v Mary Lynn Parnell>only seen, because we all have the deep need to be seen,

672
00:41:06.920 --> 00:41:10.400
<v Mary Lynn Parnell>but understood. Wow, they understand a bit about me to be able to

673
00:41:10.400 --> 00:41:13.960
<v Mary Lynn Parnell>structure this in a way that I can understand and engage with. And to be

674
00:41:14.040 --> 00:41:17.720
<v Mary Lynn Parnell>given space to be able to say, wow, I I can, can interact, I can

675
00:41:17.720 --> 00:41:20.160
<v Mary Lynn Parnell>engage, I can wrestle with whatever this

676
00:41:21.370 --> 00:41:25.170
<v Mary Lynn Parnell>Because they've made space for me. And then what happens? They want

677
00:41:25.170 --> 00:41:28.890
<v Mary Lynn Parnell>to participate. They want to engage. And then we have this interaction that's

678
00:41:28.890 --> 00:41:32.730
<v Mary Lynn Parnell>just so intangible that you think, wow, this is what a truly

679
00:41:32.730 --> 00:41:36.530
<v Mary Lynn Parnell>inclusive environment looks like when everyone feels like they can play. I

680
00:41:36.530 --> 00:41:39.490
<v Joanne Lockwood>sniggered at one point when you were talking there, because what flashed in my head

681
00:41:39.490 --> 00:41:42.810
<v Joanne Lockwood>is I'm the kind of person that wants people to have a

682
00:41:43.250 --> 00:41:46.920
<v Joanne Lockwood>skip intro button on their forehead. They start talking and they're sort of going, I

683
00:41:46.920 --> 00:41:50.770
<v Joanne Lockwood>don't was I just, tell me, tell me, skip intro, tell me what I need

684
00:41:50.770 --> 00:41:54.050
<v Joanne Lockwood>to know. Then I can process that. Then I can ask you a question to

685
00:41:54.050 --> 00:41:57.610
<v Joanne Lockwood>clarify what it is. But some people go into this huge,

686
00:41:57.610 --> 00:42:01.450
<v Joanne Lockwood>great prologue. It's like, okay, tell me when I, tell me when

687
00:42:01.450 --> 00:42:04.050
<v Joanne Lockwood>you get to the bit that allows me to make a decision on whether this

688
00:42:04.050 --> 00:42:07.130
<v Joanne Lockwood>is interesting or not. I almost like need this live

689
00:42:07.130 --> 00:42:10.770
<v Joanne Lockwood>TL;DR filter. Sort of like just talk it, talk it to my

690
00:42:10.770 --> 00:42:14.290
<v Joanne Lockwood>ChatGPT for 30 seconds, tell it everything you know, and then I'll

691
00:42:14.290 --> 00:42:17.105
<v Joanne Lockwood>TL;DR that and then we can go, right, now I get what you want. Now

692
00:42:17.105 --> 00:42:20.758
<v Joanne Lockwood>I can ask questions. So that's me. But And when I talk back, I'm

693
00:42:20.758 --> 00:42:24.479
<v Joanne Lockwood>very conscious about the fact that I need to talk in a multitude

694
00:42:24.479 --> 00:42:28.058
<v Joanne Lockwood>of ways. One is the TL;DR, this is what you need to know and the

695
00:42:28.058 --> 00:42:31.852
<v Joanne Lockwood>why. And some of it is the story. And I learned from somebody that

696
00:42:31.852 --> 00:42:35.575
<v Joanne Lockwood>the important thing to do is you don't start on the story before

697
00:42:35.575 --> 00:42:39.369
<v Joanne Lockwood>you explain why the story is important. Because sometimes what

698
00:42:39.369 --> 00:42:43.020
<v Joanne Lockwood>we do is we start telling the story, you get halfway through it

699
00:42:43.020 --> 00:42:46.528
<v Joanne Lockwood>and then you start to introduce the facts, but I've already

700
00:42:46.528 --> 00:42:50.320
<v Joanne Lockwood>turned off. I I don't, don't know why I'm listening to the story.

701
00:42:50.800 --> 00:42:54.480
<v Joanne Lockwood>So it's always when you've got this cadence of knowledge and training and

702
00:42:54.480 --> 00:42:58.099
<v Joanne Lockwood>things, always start with the, you need to know this because, and here's

703
00:42:58.099 --> 00:43:01.598
<v Joanne Lockwood>some key stats. And now let me tell you a story about that, because I've

704
00:43:01.598 --> 00:43:05.339
<v Joanne Lockwood>already locked in. And it's again, it's learning those techniques from an

705
00:43:05.339 --> 00:43:09.081
<v Joanne Lockwood>L&D perspective or a cultural intelligence perspective, whatever it may

706
00:43:09.081 --> 00:43:12.279
<v Joanne Lockwood>be, so that when you do talk, You really are trying to tick as many

707
00:43:12.279 --> 00:43:16.090
<v Joanne Lockwood>boxes as you can. You can't, we have to adjust

708
00:43:16.090 --> 00:43:19.330
<v Mary Lynn Parnell>everything in the sense that you have people who are auditory, so they really like

709
00:43:19.330 --> 00:43:23.050
<v Mary Lynn Parnell>to hear everything. You have those who tune out, they only want to hear key

710
00:43:23.050 --> 00:43:26.810
<v Mary Lynn Parnell>points. And so you have your PowerPoint to be able to do the highlights. And

711
00:43:26.810 --> 00:43:29.730
<v Mary Lynn Parnell>so you can't, we can't get everyone, but you want to try to get as

712
00:43:29.730 --> 00:43:33.450
<v Mary Lynn Parnell>many as you can to be able to say, okay, here's the information. But it

713
00:43:33.450 --> 00:43:36.880
<v Mary Lynn Parnell>also, it really boils down to knowing your people, knowing your

714
00:43:36.880 --> 00:43:40.720
<v Mary Lynn Parnell>audience, knowing what they need, and adapting your message to be able to

715
00:43:40.720 --> 00:43:44.160
<v Mary Lynn Parnell>answer to them. And even sometimes having something extra. So for

716
00:43:44.160 --> 00:43:47.920
<v Mary Lynn Parnell>example, I have, I used to lead a group of 50 individuals

717
00:43:47.920 --> 00:43:51.720
<v Mary Lynn Parnell>across 3 countries in Europe, and everyone had a different communication

718
00:43:51.720 --> 00:43:55.400
<v Mary Lynn Parnell>style. And I have a very specific communication style, very brief.

719
00:43:55.400 --> 00:43:59.160
<v Mary Lynn Parnell>If it's email, it's very short. If it's text, it's even shorter. This is,

720
00:43:59.160 --> 00:44:02.280
<v Mary Lynn Parnell>that was me. And then I had this woman, she was older than me, and

721
00:44:02.280 --> 00:44:06.120
<v Mary Lynn Parnell>she said, okay, we had our meeting. I was, you know, speaking with everyone to

722
00:44:06.120 --> 00:44:09.290
<v Mary Lynn Parnell>get to I know know them. And she was very clear. She said, Marilyn, if

723
00:44:09.290 --> 00:44:13.090
<v Mary Lynn Parnell>I send any communication, I just need feedback that

724
00:44:13.090 --> 00:44:16.010
<v Mary Lynn Parnell>you've received it. You can tell me when you'll answer it, but I just need

725
00:44:16.010 --> 00:44:19.650
<v Mary Lynn Parnell>an acknowledgement. That is my one requirement. And I had to say,

726
00:44:19.650 --> 00:44:23.370
<v Mary Lynn Parnell>okay. So for this particular person, every time I had to make a

727
00:44:23.370 --> 00:44:27.210
<v Mary Lynn Parnell>mental note, acknowledgement is very important to her, even

728
00:44:27.210 --> 00:44:30.850
<v Mary Lynn Parnell>though the email that was sent is informational and it didn't

729
00:44:30.850 --> 00:44:34.690
<v Mary Lynn Parnell>require any response from me. But for her, she needed

730
00:44:34.690 --> 00:44:38.510
<v Mary Lynn Parnell>a response. And so going forward, and that was just knowing This

731
00:44:38.510 --> 00:44:42.150
<v Mary Lynn Parnell>was a communication style that, that really led towards intimacy. It

732
00:44:42.150 --> 00:44:45.870
<v Mary Lynn Parnell>established me as her leader, and she really appreciated that. And then I, I was

733
00:44:45.870 --> 00:44:49.590
<v Mary Lynn Parnell>able to do that going forward. But then I also know how

734
00:44:49.590 --> 00:44:53.230
<v Mary Lynn Parnell>to, if I'm in a high-pressure situation and I'm leading a group of

735
00:44:53.230 --> 00:44:56.990
<v Mary Lynn Parnell>people, we're putting on an event or meeting or whatnot, and I'll say from

736
00:44:56.990 --> 00:44:59.950
<v Mary Lynn Parnell>the beginning, I said, okay, this is, this is who I will be for the

737
00:44:59.950 --> 00:45:03.590
<v Mary Lynn Parnell>next 48 hours. And I will be very short, to the point, because

738
00:45:03.590 --> 00:45:07.430
<v Mary Lynn Parnell>I'm focused on this. I love you all. Helping them frame what they're

739
00:45:07.430 --> 00:45:11.170
<v Mary Lynn Parnell>about to experience because certain my environments environments demand certain

740
00:45:11.170 --> 00:45:14.770
<v Mary Lynn Parnell>ways of me showing up. And I'm understanding that I know that, but not

741
00:45:14.770 --> 00:45:18.210
<v Mary Lynn Parnell>everyone around me. So helping them also in the process of knowing what they're going

742
00:45:18.210 --> 00:45:21.930
<v Mary Lynn Parnell>to experience. And then after that, you know, getting back

743
00:45:21.930 --> 00:45:25.650
<v Mary Lynn Parnell>to my normal. So I'll say a blanket apology. If I'm short with you, it's

744
00:45:25.650 --> 00:45:29.330
<v Mary Lynn Parnell>not, it's not personal. It's because of this. And I just need

745
00:45:29.330 --> 00:45:32.970
<v Mary Lynn Parnell>information for the next 48 hours very quick so we can get moving

746
00:45:32.970 --> 00:45:36.250
<v Mary Lynn Parnell>because I have no idea what the next 48 hours will bring and I need

747
00:45:36.250 --> 00:45:40.050
<v Mary Lynn Parnell>to be sharp. And it has made a world of a difference. Being able

748
00:45:40.050 --> 00:45:43.850
<v Mary Lynn Parnell>to help people understand that in different environments, this is

749
00:45:43.850 --> 00:45:47.690
<v Mary Lynn Parnell>what you're going to experience and this is why. And many have come back saying,

750
00:45:47.690 --> 00:45:50.490
<v Mary Lynn Parnell>thank you so much for that because we always think you're mad at us. I'm

751
00:45:50.490 --> 00:45:54.090
<v Mary Lynn Parnell>like, no, I'm not mad. I'm just focused. That's how we're going to move

752
00:45:54.090 --> 00:45:57.666
<v Mary Lynn Parnell>forward. I introduced the, I call it the coffee chart. In

753
00:45:57.666 --> 00:46:01.420
<v Joanne Lockwood>every office on the back of the door where the cups are, there's John

754
00:46:01.420 --> 00:46:05.244
<v Joanne Lockwood>likes tea, one sugar, coffee black, or whatever that you always have

755
00:46:05.244 --> 00:46:08.933
<v Joanne Lockwood>your little choices on the back of the door. So when you're making a

756
00:46:08.933 --> 00:46:12.757
<v Joanne Lockwood>round of coffee, you know what people people are having. I encourage

757
00:46:12.757 --> 00:46:16.580
<v Joanne Lockwood>leaders, teams to produce their communication charts so that I know

758
00:46:16.580 --> 00:46:20.201
<v Joanne Lockwood>my style is, I like to be contacted in the morning, I prefer text or

759
00:46:20.201 --> 00:46:23.890
<v Joanne Lockwood>WhatsApp, not email. If you're going to send me— so you almost like

760
00:46:23.890 --> 00:46:26.972
<v Joanne Lockwood>map it all out. So when you join a new team, when you join a

761
00:46:26.972 --> 00:46:30.729
<v Joanne Lockwood>new project, you've got new people coming in, you just reaffirm how

762
00:46:30.729 --> 00:46:34.283
<v Joanne Lockwood>you work best together. And that allows everyone to go, okay, so

763
00:46:34.283 --> 00:46:38.037
<v Joanne Lockwood>yeah, you like that, so you're more like me. Without— you don't want

764
00:46:38.037 --> 00:46:41.725
<v Joanne Lockwood>to do these DiSC profiles or these Myers-Briggs or personality. I

765
00:46:41.725 --> 00:46:45.077
<v Joanne Lockwood>used to say, how can we communicate? How can you communicate

766
00:46:45.077 --> 00:46:48.899
<v Joanne Lockwood>effectively with me? And then everyone listens to each other and go,

767
00:46:48.899 --> 00:46:52.590
<v Joanne Lockwood>okay, so I recognise that I'm like this, you're like that. Okay,

768
00:46:52.590 --> 00:46:56.150
<v Joanne Lockwood>when we talk, I'm going to press the skip intro button because you're going to

769
00:46:56.150 --> 00:46:59.070
<v Joanne Lockwood>drive me crazy otherwise, or you're going to know that you need to sort of

770
00:46:59.070 --> 00:47:02.710
<v Joanne Lockwood>halfway house it with me, a bit less intro and get to the point first,

771
00:47:02.950 --> 00:47:06.670
<v Joanne Lockwood>and we can work on it together. I think that really is a good way

772
00:47:06.670 --> 00:47:09.860
<v Joanne Lockwood>of building a strong team across cultural for us as well.

773
00:47:11.140 --> 00:47:14.300
<v Mary Lynn Parnell>You hit it right on the nail on the head because often we go to

774
00:47:14.300 --> 00:47:18.020
<v Mary Lynn Parnell>these trainings and we get the ideas, which I think our trainings are great,

775
00:47:18.180 --> 00:47:21.780
<v Mary Lynn Parnell>but it's the how do you put this in practice? What practical

776
00:47:21.780 --> 00:47:25.500
<v Mary Lynn Parnell>steps can you then bring together these themes, these theories,

777
00:47:25.500 --> 00:47:29.140
<v Mary Lynn Parnell>these concepts? And that's a great example of saying, this is how we are.

778
00:47:29.140 --> 00:47:32.580
<v Mary Lynn Parnell>And team buildings are often, or teams are often challenging

779
00:47:33.380 --> 00:47:36.600
<v Mary Lynn Parnell>in the sense that if they're a new team and they're starting all together, do

780
00:47:36.600 --> 00:47:40.360
<v Mary Lynn Parnell>that. What I find that breaks teams down is when

781
00:47:40.360 --> 00:47:43.920
<v Mary Lynn Parnell>they start to transform by bringing a new person on and they

782
00:47:43.920 --> 00:47:47.760
<v Mary Lynn Parnell>skip out on that onboarding for that person. Now, you have to go back.

783
00:47:47.760 --> 00:47:50.960
<v Mary Lynn Parnell>You have a— in essence, you have a new team. You have a new person,

784
00:47:50.960 --> 00:47:54.400
<v Mary Lynn Parnell>you have a new team. So how can we continue to have effective

785
00:47:54.400 --> 00:47:58.240
<v Mary Lynn Parnell>teams? Go back to the beginning with this new person and start over.

786
00:47:58.240 --> 00:48:01.640
<v Mary Lynn Parnell>Do that whole conversation of how do we communicate best together?

787
00:48:01.880 --> 00:48:05.610
<v Mary Lynn Parnell>And then that person feels like they are really onboarded well, right? They feel

788
00:48:06.400 --> 00:48:10.080
<v Mary Lynn Parnell>And then they're able to have this opportunity, that legacy, that history,

789
00:48:10.080 --> 00:48:13.880
<v Mary Lynn Parnell>those sagas, the thing that they haven't had, because you have to start somewhere.

790
00:48:13.880 --> 00:48:17.640
<v Mary Lynn Parnell>Most teams struggle for getting to that

791
00:48:17.640 --> 00:48:20.760
<v Mary Lynn Parnell>normalising and then performing because they don't go back to that

792
00:48:20.760 --> 00:48:24.320
<v Mary Lynn Parnell>brainstorming phase where they are learning how to work together again.

793
00:48:24.400 --> 00:48:28.000
<v Mary Lynn Parnell>And those are culturally inclined. Here's how you understand my culture.

794
00:48:28.160 --> 00:48:31.480
<v Mary Lynn Parnell>Here's how you understand if I'm a person from a different

795
00:48:31.480 --> 00:48:34.840
<v Mary Lynn Parnell>worldview, brainstorming won't work with me. I need to have

796
00:48:34.840 --> 00:48:38.660
<v Mary Lynn Parnell>permission to be able to participate. So those are the Are things. things that

797
00:48:38.660 --> 00:48:42.340
<v Mary Lynn Parnell>should be talked about every time a new person comes, or even when a new

798
00:48:42.340 --> 00:48:45.820
<v Mary Lynn Parnell>person leaves, because that person also has an effect. Really marking those

799
00:48:45.820 --> 00:48:49.260
<v Mary Lynn Parnell>transitions in the life of the team in a way that you can work on

800
00:48:49.340 --> 00:48:52.700
<v Mary Lynn Parnell>making those teachings that we learn practical. Yes,

801
00:48:52.940 --> 00:48:56.780
<v Joanne Lockwood>indeed. You're right. Any change to the team

802
00:48:57.420 --> 00:49:00.460
<v Joanne Lockwood>is you have to rebond, make the bonds between the links.

803
00:49:01.260 --> 00:49:04.660
<v Joanne Lockwood>What can happen very quickly if you're not careful is you end up having these

804
00:49:04.660 --> 00:49:08.380
<v Joanne Lockwood>parallel conversations, these hidden conversations, these little cliques, these

805
00:49:08.380 --> 00:49:11.560
<v Joanne Lockwood>groups in a group. And the communication breaks down where sometimes

806
00:49:11.800 --> 00:49:15.560
<v Joanne Lockwood>everyone's talking about somebody behind their back or behind the leader or behind the project.

807
00:49:15.640 --> 00:49:18.440
<v Joanne Lockwood>Everyone is trying to— how do we get people to sort of—

808
00:49:19.480 --> 00:49:22.760
<v Joanne Lockwood>I suppose it's psychological safety, isn't it? What we're trying to do is create psychological

809
00:49:22.840 --> 00:49:26.680
<v Joanne Lockwood>safety so people know they can speak up and go, actually, I need to

810
00:49:26.680 --> 00:49:29.040
<v Joanne Lockwood>be heard. And we go, okay, we need to create time for you to be

811
00:49:29.040 --> 00:49:32.720
<v Joanne Lockwood>heard. The challenge of safety needs to be there and we can really, really get

812
00:49:32.720 --> 00:49:35.930
<v Joanne Lockwood>into it. And the learner, all aspects of psychological safety,

813
00:49:36.570 --> 00:49:39.770
<v Joanne Lockwood>because that's what often breaks down and people don't know they have permission

814
00:49:40.410 --> 00:49:44.050
<v Joanne Lockwood>until you give permission. Absolutely. And then if you come from a worldview that

815
00:49:44.050 --> 00:49:47.810
<v Mary Lynn Parnell>needs that permission, they won't step outside. And then from

816
00:49:47.810 --> 00:49:51.210
<v Mary Lynn Parnell>the leader's perspective, they think this person isn't participating. This person,

817
00:49:51.530 --> 00:49:54.610
<v Mary Lynn Parnell>who is this person that I don't know anything about who they are, what they

818
00:49:54.610 --> 00:49:58.170
<v Mary Lynn Parnell>think. They're just lazy. A lot, there's a lot of value assignment.

819
00:49:58.250 --> 00:50:02.050
<v Mary Lynn Parnell>They're lazy or they're nonconformative or they're not performative or they're

820
00:50:02.050 --> 00:50:05.810
<v Mary Lynn Parnell>not really adding value. You have to go back with, wait a second, have

821
00:50:05.810 --> 00:50:09.590
<v Mary Lynn Parnell>I given them the space space to have I, have I given them the

822
00:50:09.590 --> 00:50:13.270
<v Mary Lynn Parnell>permission that they may or may not need? If they come from, I would say

823
00:50:13.270 --> 00:50:16.790
<v Mary Lynn Parnell>if they come from an American background, it's just more innocence and guilt. They don't

824
00:50:16.790 --> 00:50:20.390
<v Mary Lynn Parnell>really need permission. They just think their voice is important already and they'll share.

825
00:50:20.710 --> 00:50:24.350
<v Mary Lynn Parnell>But other cultures are not the same way. They respect authority. They

826
00:50:24.350 --> 00:50:27.910
<v Mary Lynn Parnell>respect order innately. That's how they show

827
00:50:27.910 --> 00:50:31.630
<v Mary Lynn Parnell>up. And they have to learn that this is our team culture,

828
00:50:31.630 --> 00:50:35.270
<v Mary Lynn Parnell>that your voice is welcome, that you can share and establishing those

829
00:50:35.270 --> 00:50:38.750
<v Mary Lynn Parnell>norms from the beginning, but taking the time to do that and

830
00:50:39.170 --> 00:50:42.410
<v Mary Lynn Parnell>Recognizing when you have what we would call in

831
00:50:42.970 --> 00:50:45.930
<v Mary Lynn Parnell>a performative or performance evaluation, non-performers,

832
00:50:46.690 --> 00:50:50.450
<v Mary Lynn Parnell>ask the question, why are they not performing? Is it something that we

833
00:50:50.450 --> 00:50:54.290
<v Mary Lynn Parnell>have done that has inhibited their performance? And that comes

834
00:50:54.290 --> 00:50:57.970
<v Mary Lynn Parnell>back to the culture talk. Have we created an environment that they can actually

835
00:50:58.050 --> 00:51:01.850
<v Mary Lynn Parnell>show up? And if we haven't, what are the changes we need to do

836
00:51:01.850 --> 00:51:04.630
<v Mary Lynn Parnell>in order to do that? I'm definitely a lurker. Anchor

837
00:51:05.740 --> 00:51:09.420
<v Joanne Lockwood>on a new team. So I'm the person that'll sit around the

838
00:51:09.420 --> 00:51:12.700
<v Joanne Lockwood>table, listening to everybody, absorbing,

839
00:51:13.900 --> 00:51:17.340
<v Joanne Lockwood>learning, becoming competent and confident in

840
00:51:17.420 --> 00:51:20.940
<v Joanne Lockwood>what's going on, the dynamics. And it might take me about

841
00:51:21.100 --> 00:51:24.900
<v Joanne Lockwood>3 or 4 team meetings, 3 or 4 weeks, a month, and

842
00:51:24.900 --> 00:51:28.660
<v Joanne Lockwood>I'll maybe chuck in a couple of things and say, ah, some contribution here, a

843
00:51:28.660 --> 00:51:32.180
<v Joanne Lockwood>bit of contribution there, see how it lands, then build confidence.

844
00:51:32.580 --> 00:51:34.820
<v Joanne Lockwood>And then once I've got my feet under the table, you won't be able to

845
00:51:34.820 --> 00:51:38.380
<v Joanne Lockwood>stop me. I'm kind of full in. Whereas I've noticed that in

846
00:51:38.380 --> 00:51:42.220
<v Joanne Lockwood>teams that I've been on, other people join and they're

847
00:51:42.220 --> 00:51:45.340
<v Joanne Lockwood>full on, you know, as you said, the American model, I'm going to go straight

848
00:51:45.340 --> 00:51:49.100
<v Joanne Lockwood>in here. I'm going to talk without listening. My voice is important. And I

849
00:51:49.100 --> 00:51:52.740
<v Joanne Lockwood>sit back and think, hang on a minute. If you'd have just listened

850
00:51:52.740 --> 00:51:55.780
<v Joanne Lockwood>and absorbed first, what you've said has been brilliant.

851
00:51:56.660 --> 00:52:00.350
<v Joanne Lockwood>However, Then we all land, everyone has to park

852
00:52:00.350 --> 00:52:04.110
<v Joanne Lockwood>everything, right? Okay, we'll put everything down for you. We'll explain why we're

853
00:52:04.110 --> 00:52:07.790
<v Joanne Lockwood>doing it. They go, oh, okay, right. Yeah, if you just listen to the end

854
00:52:07.790 --> 00:52:10.990
<v Joanne Lockwood>of the meeting, you might go, okay, all that's been covered now. Or I actually

855
00:52:10.990 --> 00:52:14.310
<v Joanne Lockwood>read the minutes or read the notes or read the project plan. Yeah, yeah,

856
00:52:14.310 --> 00:52:17.830
<v Mary Lynn Parnell>absolutely. That's that part. That's the part I, when I work with North Americans, when

857
00:52:17.830 --> 00:52:21.550
<v Mary Lynn Parnell>you come into a global environment, I said your number one job is to

858
00:52:21.550 --> 00:52:25.330
<v Mary Lynn Parnell>listen. Do not say anything very quickly, take

859
00:52:25.330 --> 00:52:29.090
<v Mary Lynn Parnell>time to listen because culturally you may not think that this

860
00:52:29.090 --> 00:52:32.890
<v Mary Lynn Parnell>has an impact, but you come in with this bravado, for lack of

861
00:52:32.890 --> 00:52:36.690
<v Mary Lynn Parnell>a better word, that isn't welcomed, but you just have to stop and

862
00:52:36.690 --> 00:52:40.490
<v Mary Lynn Parnell>listen. And then how other cultures respond to that is they're like, oh

863
00:52:40.490 --> 00:52:44.330
<v Mary Lynn Parnell>wow, they have this perspective that Western culture is really important. So

864
00:52:44.330 --> 00:52:47.930
<v Mary Lynn Parnell>they'll acquiesce to everything. And that might not work

865
00:52:47.930 --> 00:52:51.530
<v Mary Lynn Parnell>because you're speaking from a totally different culture. It happens in mergers and

866
00:52:51.530 --> 00:52:55.340
<v Mary Lynn Parnell>acquisitions, which I also help with that idea of culture. They don't think

867
00:52:55.340 --> 00:52:58.995
<v Mary Lynn Parnell>about what that culture look like, looks like when you're merging

868
00:52:58.995 --> 00:53:02.715
<v Mary Lynn Parnell>these two companies together, these two different ways of working

869
00:53:02.715 --> 00:53:06.104
<v Mary Lynn Parnell>together and taking that time to stop, listen, and assess the

870
00:53:06.104 --> 00:53:09.095
<v Mary Lynn Parnell>culture to be able to know what to go in and not to come in

871
00:53:09.095 --> 00:53:12.684
<v Mary Lynn Parnell>and make these drastic changes immediately. 'Cause then you'll

872
00:53:12.684 --> 00:53:16.007
<v Mary Lynn Parnell>find that that doesn't work or it doesn't translate. So, for

873
00:53:16.007 --> 00:53:19.130
<v Mary Lynn Parnell>example, my favourite story when it comes to mergers and

874
00:53:19.130 --> 00:53:22.852
<v Mary Lynn Parnell>acquisitions is when Coca-Cola, which was trying to get into Peru.

875
00:53:22.852 --> 00:53:26.573
<v Mary Lynn Parnell>And so, in Peru, I travelled to Peru, they have this soda called Inca

876
00:53:26.573 --> 00:53:30.029
<v Mary Lynn Parnell>Kola. It's very sweet. It's very good. Coca-Cola was trying to

877
00:53:30.029 --> 00:53:33.817
<v Mary Lynn Parnell>introduce Coke into that marketplace and it didn't, it didn't take.

878
00:53:33.817 --> 00:53:37.471
<v Mary Lynn Parnell>No one was buying Coca-Cola and they were like, what's going on? We

879
00:53:37.471 --> 00:53:41.290
<v Mary Lynn Parnell>have Coca-Cola, it's the best. Well, the Inca Kola from the Peru,

880
00:53:41.770 --> 00:53:44.890
<v Mary Lynn Parnell>that's what they liked. So what did they do? They bought Inca Kola. And

881
00:53:45.370 --> 00:53:48.170
<v Mary Lynn Parnell>so that was, they just bought it and to be able to have market share,

882
00:53:48.170 --> 00:53:51.930
<v Mary Lynn Parnell>but to understand you're bringing something into a market that's not, you have to

883
00:53:51.930 --> 00:53:55.770
<v Mary Lynn Parnell>do the research first. You would've done the research, you've stopped, you've listened, you've

884
00:53:55.770 --> 00:53:59.280
<v Mary Lynn Parnell>seen what's happening, and then you'll see what's acceptable, what's not, what's

885
00:53:59.430 --> 00:54:02.630
<v Mary Lynn Parnell>successful, what will work, what won't work, how do we go forward.

886
00:54:04.070 --> 00:54:07.910
<v Joanne Lockwood>In UK banking, there was a big merger, oh, 20

887
00:54:07.910 --> 00:54:11.510
<v Joanne Lockwood>years ago, and we'll just call it one company or one

888
00:54:11.510 --> 00:54:15.269
<v Joanne Lockwood>bank was a kind of green logo and one bank had a kind of light

889
00:54:15.269 --> 00:54:18.870
<v Joanne Lockwood>blue logo. And I had a friend who came from the green side

890
00:54:19.110 --> 00:54:22.830
<v Joanne Lockwood>and he was telling me about even after 5 or 6 years, they

891
00:54:22.830 --> 00:54:26.590
<v Joanne Lockwood>were still green people and blue people. And generally the green people had

892
00:54:26.590 --> 00:54:30.240
<v Joanne Lockwood>the senior positions because they were the buyer or they were the senior partner

893
00:54:30.390 --> 00:54:34.190
<v Joanne Lockwood>in the whole thing. And the blue ideas were kind of assimilated and

894
00:54:34.190 --> 00:54:37.590
<v Joanne Lockwood>they, yeah, but there was still this us and them,

895
00:54:37.830 --> 00:54:41.270
<v Joanne Lockwood>even 5, 6, 10 years later, the IT

896
00:54:41.270 --> 00:54:45.070
<v Joanne Lockwood>systems, the way things were working, the language was all

897
00:54:45.070 --> 00:54:48.830
<v Joanne Lockwood>aimed to be green, but the blue people were never brought on board. And

898
00:54:48.830 --> 00:54:52.670
<v Joanne Lockwood>then the two companies demerged probably 10 years ago, back to

899
00:54:52.670 --> 00:54:56.250
<v Joanne Lockwood>blue and green, and they're both thriving independently again. So it's a lot lot

900
00:54:56.480 --> 00:55:00.120
<v Joanne Lockwood>of effort to actually bring those two cultures together. And if you're not careful,

901
00:55:00.120 --> 00:55:03.520
<v Joanne Lockwood>that, that's your fault line. That's where the fault lies. And you're never going to

902
00:55:03.520 --> 00:55:07.200
<v Joanne Lockwood>resolve that unless you proactively manage it. Absolutely. And that's done from the

903
00:55:07.200 --> 00:55:10.760
<v Mary Lynn Parnell>beginning. When you talk about mergers and acquisitions, I do corporate training as well.

904
00:55:10.760 --> 00:55:14.200
<v Mary Lynn Parnell>So I do mergers and acquisitions and you do the due

905
00:55:14.200 --> 00:55:17.400
<v Mary Lynn Parnell>diligence. You're looking at each other's numbers. You're looking at the market share. You're looking

906
00:55:17.400 --> 00:55:21.120
<v Mary Lynn Parnell>if it's horizontal or what's the purpose, what's our why in this merger. But the

907
00:55:21.120 --> 00:55:24.480
<v Mary Lynn Parnell>part that gets left behind is the culture. What will be our new

908
00:55:24.480 --> 00:55:27.920
<v Mary Lynn Parnell>identity? How do we get people on board that it's no longer us and them?

909
00:55:28.380 --> 00:55:32.020
<v Mary Lynn Parnell>It is now we, it is a collective. We are all together.

910
00:55:32.020 --> 00:55:35.860
<v Mary Lynn Parnell>We are all one. And, you know, you work it on branding. We've got our

911
00:55:35.860 --> 00:55:39.100
<v Mary Lynn Parnell>new logos, we've got our new things, but if we haven't met the

912
00:55:39.340 --> 00:55:42.860
<v Mary Lynn Parnell>underlying layers of that identity of who are we,

913
00:55:43.660 --> 00:55:47.220
<v Mary Lynn Parnell>because now we are a new we, we are now— what colour does blue and

914
00:55:47.220 --> 00:55:50.420
<v Mary Lynn Parnell>yellow make? Green. So we're gonna be— we'll do it. We're now green. We're no

915
00:55:50.420 --> 00:55:54.140
<v Mary Lynn Parnell>longer blue. We're no longer yellow. We're now green. But working on that from

916
00:55:54.140 --> 00:55:57.940
<v Mary Lynn Parnell>the beginning, before you even sign that letter of intent, before

917
00:55:57.940 --> 00:56:01.760
<v Mary Lynn Parnell>you understand, are these cultures that can to be merged together. And

918
00:56:01.760 --> 00:56:04.960
<v Mary Lynn Parnell>if not, then we really don't want to do a merger. Maybe we might just

919
00:56:04.960 --> 00:56:08.480
<v Mary Lynn Parnell>want to do an acquisition and have two people work. Asking those questions at the

920
00:56:08.480 --> 00:56:11.680
<v Mary Lynn Parnell>beginning so that you don't go 10 years down the line and then have to

921
00:56:11.680 --> 00:56:14.440
<v Mary Lynn Parnell>divorce in the end. Yeah.

922
00:56:15.720 --> 00:56:19.520
<v Joanne Lockwood>And it's been absolutely fascinating chatting to you for an hour. We could carry on.

923
00:56:19.520 --> 00:56:21.680
<v Joanne Lockwood>We were talking for half an hour before we went live. We could talk, we

924
00:56:21.680 --> 00:56:25.360
<v Joanne Lockwood>could carry on. And if I was in Spain right now, I'd, well, actually off

925
00:56:25.360 --> 00:56:29.170
<v Joanne Lockwood>to Amsterdam Amsterdam or today? Tomorrow for a week and

926
00:56:29.170 --> 00:56:32.330
<v Mary Lynn Parnell>then back in Spain in the weekend. So yeah. Well, next time in the, I'm

927
00:56:32.330 --> 00:56:36.050
<v Joanne Lockwood>in the north of Spain, the Catalonia region up there somewhere. And

928
00:56:36.050 --> 00:56:39.850
<v Joanne Lockwood>I'll sure will. I'll look you up and we'll pop in, but absolutely

929
00:56:39.850 --> 00:56:43.444
<v Joanne Lockwood>fascinating. So how could people get a hold of you? I'm on LinkedIn. So

930
00:56:43.444 --> 00:56:47.064
<v Mary Lynn Parnell>LinkedIn, Mary Lynn Parnell, as opposed to Marilyn, as you've

931
00:56:47.064 --> 00:56:50.896
<v Mary Lynn Parnell>heard for now. I have a website. I mostly interact on LinkedIn and I

932
00:56:50.896 --> 00:56:54.726
<v Mary Lynn Parnell>do have a website as well, which is marylynparnell.com. More than

933
00:56:54.726 --> 00:56:58.486
<v Mary Lynn Parnell>welcome to get any inquiries questions if you wanna continue the

934
00:56:58.486 --> 00:57:02.248
<v Mary Lynn Parnell>conversation about culture, what does that look like? If you're

935
00:57:02.248 --> 00:57:05.523
<v Mary Lynn Parnell>ready to look beyond what does that look like to navigate

936
00:57:05.523 --> 00:57:09.214
<v Mary Lynn Parnell>complexity across cultures and borders, I'm the person to talk

937
00:57:09.214 --> 00:57:12.837
<v Mary Lynn Parnell>to. I love it. Love to challenge leaders to lead well and to lead

938
00:57:12.837 --> 00:57:16.528
<v Mary Lynn Parnell>holistically. And that means the full spectrum of leadership,

939
00:57:16.528 --> 00:57:20.070
<v Mary Lynn Parnell>not just management, but really getting to know your people.

940
00:57:20.150 --> 00:57:23.790
<v Mary Lynn Parnell>So if you're looking for cookie-cutter leadership frameworks, that's not me. I'm really

941
00:57:23.790 --> 00:57:27.310
<v Mary Lynn Parnell>on the ground, really looking at the truth of what's really

942
00:57:27.310 --> 00:57:30.610
<v Mary Lynn Parnell>holding your leaders back, what's really holding you back into creating these

943
00:57:30.610 --> 00:57:34.450
<v Mary Lynn Parnell>environments where everybody thrives. And so I would welcome the opportunity

944
00:57:34.450 --> 00:57:38.134
<v Mary Lynn Parnell>to talk with you. So just, just in case you're reading the transcript, so Mary

945
00:57:38.135 --> 00:57:41.570
<v Joanne Lockwood>Lynn, M-A-R-Y space L-Y-N-N, and then

946
00:57:41.570 --> 00:57:45.330
<v Joanne Lockwood>Parnell, P-A-R-N-E-L-L, or pronounced Marilyn.

947
00:57:45.810 --> 00:57:49.530
<v Mary Lynn Parnell>Yes, absolutely. And that's the whole story. So if you're curious, ask

948
00:57:49.530 --> 00:57:53.170
<v Joanne Lockwood>Mary Lynn about why her name is spelled one way and also what her

949
00:57:53.170 --> 00:57:56.290
<v Joanne Lockwood>grandma used to call her. So that's even more different, and what people tend to

950
00:57:56.290 --> 00:57:59.790
<v Joanne Lockwood>call her when they name wrong. She's been everything from Marilyn to

951
00:57:59.950 --> 00:58:03.630
<v Joanne Lockwood>Mary Lou. So yeah. I have. Even Marlon once, and I

952
00:58:03.630 --> 00:58:06.750
<v Mary Lynn Parnell>raised my hand. Thank you so much. Thank you for having me.

953
00:58:08.270 --> 00:58:11.769
<v Joanne Lockwood>As we bring this conversation to a close, I want to

954
00:58:11.769 --> 00:58:15.438
<v Joanne Lockwood>express my deepest gratitude to you, our listener,

955
00:58:15.438 --> 00:58:18.596
<v Joanne Lockwood>for lending your ear and heart to the cause of

956
00:58:18.596 --> 00:58:21.923
<v Joanne Lockwood>inclusion. Today's discussion struck a chord

957
00:58:21.923 --> 00:58:25.679
<v Joanne Lockwood>Consider subscribing to Inclusion Bites and become

958
00:58:25.679 --> 00:58:29.177
<v Joanne Lockwood>part of our ever-growing community driving real

959
00:58:29.177 --> 00:58:33.016
<v Joanne Lockwood>change. Share this journey with friends, family, and

960
00:58:33.016 --> 00:58:36.685
<v Joanne Lockwood>colleagues. Let's amplify the voices that matter.

961
00:58:36.685 --> 00:58:40.355
<v Joanne Lockwood>Got thoughts, stories, or a vision to share? I'm all

962
00:58:40.355 --> 00:58:41.636
<v Joanne Lockwood>ears. Reach out to

963
00:58:41.636 --> 00:58:45.476
<v Joanne Lockwood>jo.Lockwood@seechangehappen.co.uk and let's make

964
00:58:45.476 --> 00:58:49.146
<v Joanne Lockwood>your voice heard and Until next time, this is Joanne

965
00:58:49.146 --> 00:58:52.729
<v Joanne Lockwood>Lockwood signing off with a promise to return with

966
00:58:52.729 --> 00:58:56.568
<v Joanne Lockwood>more enriching narratives that challenge, inspire,

967
00:58:56.568 --> 00:59:00.408
<v Joanne Lockwood>and unite us all. Here's to fostering a more inclusive

968
00:59:00.408 --> 00:59:03.907
<v Joanne Lockwood>world, one episode at a time. Catch you on the next

969
00:59:03.907 --> 00:59:04.334
<v Joanne Lockwood>bite.