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<v Joanne Lockwood>Welcome to Inclusion Bites, your sanctuary for bold

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<v Joanne Lockwood>conversations that spark change. I'm Joanne

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<v Joanne Lockwood>Lockwood, your guide on this journey of exploration

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<v Joanne Lockwood>into the heart of inclusion, belonging and societal

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<v Joanne Lockwood>transformation. Ever wondered what it truly takes

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<v Joanne Lockwood>to create a world? Remember, everyone not only

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<v Joanne Lockwood>belongs, but thrives. You're not alone. Join me as we

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<v Joanne Lockwood>uncover the unseen, challenge the status quo and

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<v Joanne Lockwood>share stories that resonate deep within. Ready to

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<v Joanne Lockwood>dive in? Whether you're sipping your morning coffee

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<v Joanne Lockwood>or winding down after a long day, let's connect,

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<v Joanne Lockwood>reflect and inspire action together. Don't forget,

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<v Joanne Lockwood>you can be part of the conversation too. Reach out to

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<v Joanne Lockwood>joanne.lockwood@seechangehappen.co.uk to share

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<v Joanne Lockwood>your insights or to join me on the show. So adjust your

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<v Joanne Lockwood>earbuds and settle in. It's time to ignite the spark

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<v Joanne Lockwood>of inclusion with Inclusion Bites.

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<v Joanne Lockwood>And today is episode 228 with the

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<v Joanne Lockwood>title Belonging beyond the Background. And I have

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<v Joanne Lockwood>the absolute honour and privilege to welcome Kate Gaskell. Kate is the

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<v Joanne Lockwood>CEO of Flex Legal, a purpose led legal services

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<v Joanne Lockwood>provider where she heads up the Flex Trainee social mobility

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<v Joanne Lockwood>scheme that champions inclusive hiring and brings diverse new

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<v Joanne Lockwood>ways of thinking into the legal sector. When I asked Kate

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<v Joanne Lockwood>to describe her superpower, she said that it is balancing professional

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<v Joanne Lockwood>excellence with holistic mental well being by

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<v Joanne Lockwood>drawing on her qualifications as a hypnotherapist, a yoga teacher,

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<v Joanne Lockwood>a sound meditation teacher and breath work practitioner to

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<v Joanne Lockwood>champion somatic therapy and whole person workplace

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<v Joanne Lockwood>wellness. Wow. Hello Kate, welcome to the show.

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<v Kate Gaskell>Hello, Jo. Thank you so much for having me. It's a real pleasure to be

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<v Kate Gaskell>here. Absolute pleasure. And we were just chatting away in the green room before we

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<v Joanne Lockwood>went live that you're one of the closest guests I've had on the show for

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<v Joanne Lockwood>a while. Whereabouts in the country are you? I am based in southeast

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<v Kate Gaskell>London. I live down here with my husband and two daughters.

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<v Joanne Lockwood>Fabulous. Fantastic. Southeast London. Yeah, I tend to

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<v Joanne Lockwood>just drive through that or train through it. I don't tend to stop in.

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<v Kate Gaskell>That's okay. You're very welcome anytime. Very welcome.

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<v Joanne Lockwood>We're also talking about the World cup, you know, just to put a bit of

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<v Joanne Lockwood>a timestamp on this. We're recording this just in the

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<v Joanne Lockwood>middle, I guess the middle, middle part of the World cup where we got out

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<v Joanne Lockwood>the group stages and I asked you whether you support England and what did you

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<v Joanne Lockwood>say? Well, contrary to what my accent suggests, I was

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<v Kate Gaskell>actually born in Aberdeen. So I was supporting Scotland very

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<v Kate Gaskell>energetically when they were in the beginning parts of the World cup. But now that

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<v Kate Gaskell>they're out I've somewhat lost interest in the remaining stages, but. No, it'll be good

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<v Kate Gaskell>to watch the match on Saturday. Yeah. So you're

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<v Joanne Lockwood>not an England fan, but you're not anti England?

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<v Kate Gaskell>I'm certainly not anti England. I mean, I've lived in England for well over

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<v Kate Gaskell>30 years. 35 years. And my children were born here. My children are obviously big

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<v Kate Gaskell>England supporters. They're a bit split loyalties when it's England playing Scotland at

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<v Kate Gaskell>anything. But no, I'm certainly not anti. But it was lovely to see Scotland get

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<v Kate Gaskell>a chance on the big stage. It's strange that, isn't it, when we.

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<v Joanne Lockwood>I've talked to a lot of people from around the world on this show and

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<v Joanne Lockwood>what. How people align with the cultural identity of where they

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<v Joanne Lockwood>live now. It doesn't change your

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<v Joanne Lockwood>roots where your. Your. Your spiritual home, your, your,

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<v Joanne Lockwood>Your anchor. And you can live in England for the rest of your life, but

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<v Joanne Lockwood>you'll always feel Scottish. Always. I mean, I lived in Scotland for such a

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<v Kate Gaskell>small proportion of my life, but I would never

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<v Kate Gaskell>identify as English. Very, very much attached to

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<v Kate Gaskell>my Scottish roots, as you say. So, yeah, I think that that never goes away.

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<v Kate Gaskell>I mean, my, my for obviously 30,

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<v Kate Gaskell>35 years and think she sounds English, but she is incredibly

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<v Kate Gaskell>Glaswegian still. And yeah, it's a very, very strong part of our

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<v Kate Gaskell>identity. Love celebrating Burns Night. So, because, well, I

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<v Joanne Lockwood>assume both your parents were Scottish, or at least your mother was. Yeah, that's right.

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<v Kate Gaskell>Both Scottish. Yeah. My dad worked on the oil rigs, which is why

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<v Kate Gaskell>I was born in Aberdeen. So my family, they were. Both my parents

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<v Kate Gaskell>were born just outside Glasgow in a place called Paisley. Town called

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<v Kate Gaskell>Paisley. Yeah. Which. And then we moved up to

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<v Kate Gaskell>Aberdeen and then came down to England when I was just before school age. So.

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<v Kate Gaskell>Been down here a long time. My. My mum's

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<v Joanne Lockwood>mum, my maternal grandmother came from east of

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<v Joanne Lockwood>Edinburgh, that sort of area. Very nice. The place has

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<v Joanne Lockwood>jumped out of my head. I can't remember where it is now, but we did

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<v Joanne Lockwood>an anthology tour last year and I went up with my mum. My

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<v Joanne Lockwood>mum's what, late 80s now, we went up on the train to go and visit

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<v Joanne Lockwood>her family graveyards, effectively, and met some

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<v Joanne Lockwood>of her. Her second or third cousins that we'd not seen since. Since

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<v Joanne Lockwood>I got married back in the 80s. And so it's a really good

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<v Joanne Lockwood>tour and so it reminded me that I'm a quarter Scottish, always

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<v Joanne Lockwood>proud of that, but I don't have any kind of anchor to it. It's

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<v Joanne Lockwood>just. It's just A thing because I was, I was actually born in Singapore.

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<v Kate Gaskell>Wow. Because my father was in the Navy in the 60s and. And

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<v Joanne Lockwood>so it became, that became a thing. But I don't identify as

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<v Joanne Lockwood>being Singaporean because my parents are both English and I guess I don't

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<v Joanne Lockwood>remember it. Interesting. We did a similar thing a few years ago

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<v Kate Gaskell>with my mum. So she grew up in what's called a tenement building,

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<v Kate Gaskell>like a sort of council flat and it was a two room

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<v Kate Gaskell>dwelling and there's a tenement building in

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<v Kate Gaskell>Glasgow that was owned by a lady who hadn't done any

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<v Kate Gaskell>renovation work or any updating to it since the sort of 60s, I think,

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<v Kate Gaskell>50s. And when she died, Scotland Heritage took it on

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<v Kate Gaskell>as a museum effectively. So we took my mum and

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<v Kate Gaskell>my kids up to see it and my kids were wide eyed.

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<v Kate Gaskell>Imagining growing up in a place like that was sort of suspended

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<v Kate Gaskell>in time. So it was very nostalgic for my mum to see it exactly as

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<v Kate Gaskell>it was when she would have been a kid. So for those roots, you know,

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<v Joanne Lockwood>I think you say in your, in your bio

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<v Joanne Lockwood>that your own journey is from free school meals to being

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<v Joanne Lockwood>the first one to attend university and now you're running a

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<v Joanne Lockwood>major business and you've got responsibility. Yeah,

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<v Joanne Lockwood>the girl from Scotland's done good, you know, so

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<v Kate Gaskell>that's certainly what my mum would say. Yeah.

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<v Joanne Lockwood>So how's that journey, if you like, how has that

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<v Joanne Lockwood>taught you or about your own sort of self awareness, your

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<v Joanne Lockwood>own confidence, your own growth and some of the unspoken rules that

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<v Joanne Lockwood>tend to hold people back. I mean that's a big question. So

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<v Kate Gaskell>yeah, you're right. We moved down to England as I said, just before

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<v Kate Gaskell>I started school and my parents separated

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<v Kate Gaskell>around about that time as well. My dad actually had, was bipolar,

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<v Kate Gaskell>had very difficult mental health issues. So my mum

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<v Kate Gaskell>raised us single handedly. Single parents, single income family.

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<v Kate Gaskell>So as you say, I was on free school meals, very low income,

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<v Kate Gaskell>to some extent. Wasn't necessarily completely aware of that at

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<v Kate Gaskell>the time. You know, you don't really know any different from the environment that

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<v Kate Gaskell>you grow up in and the circumstances you grow up in. But as you get

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<v Kate Gaskell>older you start to become sort of more aware of where you are

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<v Kate Gaskell>in the kind of pecking order of things. So I worked really hard at

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<v Kate Gaskell>school. My mum is a teacher so she is very

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<v Kate Gaskell>invested in education. She didn't get the opportunity to go to university,

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<v Kate Gaskell>although she did a distance learning degree when

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<v Kate Gaskell>she was in her 40s. So she did finally get her degree, just not straight

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<v Kate Gaskell>out of school, so worked really hard at school and then got offered

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<v Kate Gaskell>a place to study law at Oxford. So first in my family to go

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<v Kate Gaskell>to university, and a very unusual university

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<v Kate Gaskell>experience by most measures. And I think that was

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<v Kate Gaskell>probably the moment when I realised very starkly how

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<v Kate Gaskell>different my background was from some, A lot of the other people who were around

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<v Kate Gaskell>me. So I feel very strongly that these

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<v Kate Gaskell>unwritten rules that you mentioned are often, you

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<v Kate Gaskell>sort of have to take responsibility for helping people who haven't had

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<v Kate Gaskell>the opportunity to be exposed to the unwritten rules and don't even know what the

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<v Kate Gaskell>unwritten rules are. It's really important to

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<v Kate Gaskell>make sure if you do have the. If you've learned. If you've had the opportunity

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<v Kate Gaskell>to learn them and you've been in environments where you have sort of picked them

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<v Kate Gaskell>up, that you're sharing all of that with, people are coming behind you in the.

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<v Kate Gaskell>In the journey. So that's what's taken me through to where I am now at

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<v Kate Gaskell>Flex Legal. So I started off my career as a practising lawyer in London

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<v Kate Gaskell>and then I went to Australia for a few years, came back to London, then

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<v Kate Gaskell>joined a big legal publishing company and then joined Flex

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<v Kate Gaskell>just as it was launching, or just after it had launched the Flex Trainee Scheme,

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<v Kate Gaskell>which is our social mobility initiative, helping aspiring lawyers from backgrounds like

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<v Kate Gaskell>mine. So, yeah, I feel very passionate about

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<v Kate Gaskell>it. I came across a phrase or a term

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<v Joanne Lockwood>called contextual recruitment

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<v Joanne Lockwood>a while ago and have you heard of that term? Yes.

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<v Joanne Lockwood>Yeah, I'll let you explain it then. Yeah. So contextual recruitment is

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<v Kate Gaskell>putting somebody's CVs and experience into the wider

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<v Kate Gaskell>context of the environment they've grown up in, or the

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<v Kate Gaskell>context of where they have developed that skills and experience. So

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<v Kate Gaskell>I guess, to take a very simple example, if you

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<v Kate Gaskell>have gone to a state school in an underfunded

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<v Kate Gaskell>area and you've achieved a very good set of exam results,

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<v Kate Gaskell>then arguably that's more difficult to do than if you had

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<v Kate Gaskell>gone to a very well funded private school, for example.

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<v Kate Gaskell>So it's about looking at the wider. Rather than just looking at the words on

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<v Kate Gaskell>the CV or the exam results on the piece of paper, it's trying

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<v Kate Gaskell>to look more broadly at the context in which all of that was achieved.

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<v Joanne Lockwood>Yeah. The way I look at it is if you. If you went to. If

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<v Joanne Lockwood>you came from a certain background, went to a certain school and you got. You

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<v Joanne Lockwood>got three Bs, then you performed above expectation. If you went

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<v Joanne Lockwood>to. If you had a gifted path and you got three Bs, you

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<v Joanne Lockwood>would have underperformed Expectations. So what you're trying to do is

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<v Joanne Lockwood>the context there is making sure that you're rewarding people who've

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<v Joanne Lockwood>outperformed their programming, if you like. Definitely. And seeing that as

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<v Joanne Lockwood>a real value add, as a. A bit of grit, determination

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<v Joanne Lockwood>and capability in there, isn't there? Definitely, exactly that. And I think

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<v Kate Gaskell>it's interesting because when I was at that stage, very beginning stage of my

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<v Kate Gaskell>career, I absolutely never would have

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<v Kate Gaskell>admitted I was quite ashamed of the context that

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<v Kate Gaskell>I'd grown up in, and I never would have talked about it openly. I

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<v Kate Gaskell>certainly wouldn't have done something like this back then, because you're trying

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<v Kate Gaskell>so hard to act like everybody else and sound like everybody else and

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<v Kate Gaskell>just fit in. You do not want. I didn't want anybody to know that I

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<v Kate Gaskell>had come from a low economic

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<v Kate Gaskell>background, for example. Yeah. I feel very. It

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<v Kate Gaskell>makes me feel optimistic that we can have these sorts of conversations now. And

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<v Kate Gaskell>hopefully it's difficult when you're. Particularly with

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<v Kate Gaskell>economic status, it can be difficult to identify who the

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<v Kate Gaskell>people are that have come from similar beginnings to you unless they're open about

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<v Kate Gaskell>it. So I think it's really important to have these kind of conversations.

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<v Joanne Lockwood>I mean, I grew up. So I was born in the mid-60s and I grew

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<v Joanne Lockwood>up in a world where they were called council houses at the time.

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<v Joanne Lockwood>They're social housing delay. And you could have come

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<v Joanne Lockwood>from the other side of the street in. In the council house. And there was

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<v Joanne Lockwood>a real stigma about that from the. From the. This side of the street.

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<v Joanne Lockwood>But there was also a camaraderie around the people who came from that. That

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<v Joanne Lockwood>environment. So you kind of had this sort of split between being

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<v Joanne Lockwood>stigmatised but also feeling empowered as being. Yeah, I'm proud to be

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<v Joanne Lockwood>coming from this side of the street. And now we have this concept, really, with

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<v Joanne Lockwood>social housing. The stigma being. Social housing is very similar

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<v Joanne Lockwood>where the social mobility around that or the stigma attached.

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<v Joanne Lockwood>You're being labelled by postcode almost, aren't you? Yeah, I agree. It's

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<v Kate Gaskell>interesting. I think I was, as I say, very ashamed when I was

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<v Kate Gaskell>younger, particularly around. I remember the free school

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<v Kate Gaskell>meals. You had a pink card. You got given a pink piece of

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<v Kate Gaskell>cardboard that you had to hand over. So it was very obvious when

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<v Kate Gaskell>you were kind of getting your lunch that you were not paying for

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<v Kate Gaskell>it. And I remember trying so desperately to show the pink card in

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<v Kate Gaskell>as least and obvious way as possible. But now I feel very proud of

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<v Kate Gaskell>it. I think it's easier to say when you're further along in your

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<v Kate Gaskell>journey and Especially I've had lots of sliding doors, moments

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<v Kate Gaskell>along the way, where opportunities have come, presented

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<v Kate Gaskell>themselves or been made available to me that have, I guess, kind

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<v Kate Gaskell>of accelerated that mobile journey, the socially mobile

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<v Kate Gaskell>journey for me. So I recognise it's easier for me to say now I

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<v Kate Gaskell>don't have any shame around it, but it isn't something to be

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<v Kate Gaskell>ashamed of. It really isn't. And I sort of wish and hope that

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<v Kate Gaskell>people realise that when they're, you know, starting out at the

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<v Kate Gaskell>beginning as well. People often use the word privilege.

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<v Joanne Lockwood>Do you associate yourself with having a lack of privilege or.

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<v Joanne Lockwood>Because it can become quite loaded, you know, what does privilege mean? Is it

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<v Joanne Lockwood>a weaponized term? Is it, you know, you quite admit

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<v Joanne Lockwood>you just said there you've come from this background and some might

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<v Joanne Lockwood>say that you lacked the social privilege that others

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<v Joanne Lockwood>had. Yeah, I think it's a really

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<v Kate Gaskell>interesting question and I think that

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<v Kate Gaskell>I often think there's two things can be true at the same time. So you

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<v Kate Gaskell>can have a lot of privilege in some respects and not a

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<v Kate Gaskell>lot of privilege in other respects. I. Absolutely.

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<v Kate Gaskell>Now where I sit today, I have a huge amount of

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<v Kate Gaskell>privilege in lots of different ways and lots of different

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<v Kate Gaskell>facets. And even back when I was

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<v Kate Gaskell>much younger, where I would say you that in a lot of

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<v Kate Gaskell>respects, I didn't have a lot of privilege. I certainly didn't have a lot of

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<v Kate Gaskell>financial privilege. But there were other ways

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<v Kate Gaskell>in which you could argue I did have certain degrees of privilege. You know, I

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<v Kate Gaskell>grew up in a home with a very supportive mother.

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<v Kate Gaskell>You know, people don't necessarily have that family support around them. So I

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<v Kate Gaskell>think it's important not to be too black and white about

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<v Kate Gaskell>the concept of privilege. And I also think you're right, it's a very loaded

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<v Kate Gaskell>term. And people can feel quite defensive about

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<v Kate Gaskell>the idea that they have a degree of privilege. And I think

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<v Kate Gaskell>it would be good to take that sort of weight away from it and see

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<v Kate Gaskell>it quite neutrally. We've all got degrees of privilege and it can shift

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<v Kate Gaskell>according to context as well. So right now I would say absolutely, I have a

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<v Kate Gaskell>lot of privilege and I hope that that's one of the reasons why I'm trying

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<v Kate Gaskell>to use that in a positive

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<v Kate Gaskell>way. Yeah, I often try and describe privileges. It's not what you've.

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<v Joanne Lockwood>What you've been through, it's what you haven't had to go through. I love that.

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<v Kate Gaskell>Yeah, I agree. That's the difference. So, because of who. Because

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<v Joanne Lockwood>of where you are now, you've. You've got here because of who

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<v Joanne Lockwood>you are, rather than something holding you back. So it's quite

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<v Joanne Lockwood>easy. But, yeah, I think most of us, everybody who's

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<v Joanne Lockwood>been on this podcast has a privilege that they speak English, that they

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<v Joanne Lockwood>have an income, they have a job, that they. They have money in their pocket.

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<v Joanne Lockwood>Refurbish your head, refurb your head. So, fundamentally,

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<v Joanne Lockwood>you think about yourself as landing on a boat

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<v Joanne Lockwood>on the Kent shoreline with basically a life jacket and

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<v Joanne Lockwood>a pair of trousers. And then that's where you don't speak any language, you've got

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<v Joanne Lockwood>no money, you've got no passport, you've got nothing. And suddenly you are this vulnerable

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<v Joanne Lockwood>person that is almost the epitome of no privilege, isn't

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<v Joanne Lockwood>it, in this country? Absolutely, Yeah, I agree.

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<v Joanne Lockwood>And everything that happens to you from that point forward on your landing, you have

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<v Joanne Lockwood>no agency over. You know, are you going to be arrested? Are you going to

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<v Joanne Lockwood>be thrown into something if I'm going to listen to you? So, yeah,

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<v Joanne Lockwood>when people arrive here, it really is. They've given up everything just to

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<v Joanne Lockwood>plant themselves. And I think that that's. That to me, is I have

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<v Joanne Lockwood>privilege over those people. Oh, absolutely. Regardless of where I am.

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<v Kate Gaskell>Yeah, agree. I sometimes think from my own perspective,

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<v Kate Gaskell>because I've had. I've been on quite a journey from. From

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<v Kate Gaskell>where I started. And I think your identity and your

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<v Kate Gaskell>understanding of yourself can be sometimes too heavily

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<v Kate Gaskell>informed by the past. And so I sometimes think, if I landed

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<v Kate Gaskell>in my situation, in my circumstances, as me arrived on the

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<v Kate Gaskell>planet today with everything I have available to me right

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<v Kate Gaskell>now, what would I do with that? Because sometimes you can

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<v Kate Gaskell>let the version of yourself from the past kind of hold you

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<v Kate Gaskell>back a bit. You know, that story of what's available and

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<v Kate Gaskell>not available to you can linger for too long sometimes. So

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<v Kate Gaskell>I think sometimes it's exactly thinking about, if I

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<v Kate Gaskell>landed here, you know, dropped out of the sky, how would I

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<v Kate Gaskell>feel? And I'd feel so lucky, you know, I've got so much to be

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<v Kate Gaskell>incredibly grateful for. So it's good to get a bit of

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<v Kate Gaskell>perspective, I think, sometimes, and just to pause.

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<v Joanne Lockwood>Yeah. So going back to talking about the social mobility,

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<v Joanne Lockwood>one thing that often occurs to me is the sense of imposter syndrome that people

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<v Joanne Lockwood>have, coming from different backgrounds, wherever that may

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<v Joanne Lockwood>be, wherever your lack of privilege is, how much is it in the

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<v Joanne Lockwood>mindset of the person, not just the environment?

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<v Kate Gaskell>I think so. I have a slightly

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<v Kate Gaskell>tricky relationship with imposter syndrome, because I

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<v Kate Gaskell>absolutely recognise it as a thing, as a concept. I think

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<v Kate Gaskell>the language around it, for me feels uncomfortable

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<v Kate Gaskell>because I think I sort of see it in two ways.

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<v Kate Gaskell>Sometimes you feel like an imposter in an environment

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<v Kate Gaskell>because you are. You don't look or sound

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<v Kate Gaskell>like the people in the environment. So if you think about the

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<v Kate Gaskell>sort of definition of imposter, it's. It's somebody who's sort of not meant to be

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<v Kate Gaskell>there or kind of not the norm. So sometimes you can be

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<v Kate Gaskell>in a room or an environment where that is actually

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<v Kate Gaskell>factually the case. So it's not really to do with you or how you

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<v Kate Gaskell>feel about it, but sometimes you can be in a room. And. And I think

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<v Kate Gaskell>that's to your point, that's where it is about your mindset. Like you tell yourself

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<v Kate Gaskell>you don't belong there or that you shouldn't be there. And so I

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<v Kate Gaskell>think, though, that the idea that it's a syndrome, feel is a bit

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<v Kate Gaskell>disempowering. It's almost like it's happening to me and

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<v Kate Gaskell>it's a kind of pathology that I can't help, and I think you can, obviously.

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<v Kate Gaskell>But that's where I think having all sorts of things you can do to help

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<v Kate Gaskell>with that, whether it's coaching or mentoring or

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<v Kate Gaskell>having role models, I think are just very important. And

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<v Kate Gaskell>having people, even around you, who appears just to reflect back to you

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<v Kate Gaskell>that the way you see yourself is not the way necessarily other people

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<v Kate Gaskell>see you. So I remember having. I went to a reunion, sort of

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<v Kate Gaskell>dinner with people who I had done my training with when I

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<v Kate Gaskell>was a baby lawyer. So I was sort of 22, I guess 23,

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<v Kate Gaskell>and we're now much older than that. And we were chatting very

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<v Kate Gaskell>openly about what that experience was like for us all. And I remember saying to

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<v Kate Gaskell>somebody, I felt constantly like I stuck out like

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<v Kate Gaskell>a sore thumb. I was constantly anxious, I was constantly waiting for somebody to

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<v Kate Gaskell>tap me on the shoulder and say, there's been a terrible mistake. The CV got

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<v Kate Gaskell>muddled up. You're not actually meant to be here. And he said to me, I

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<v Kate Gaskell>can't believe that you never. You never looked unconfident, you never looked

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<v Kate Gaskell>anxious. And interestingly, he was saying the same thing as well. We were sort of

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<v Kate Gaskell>having a very. He had felt the same way at the same time, and I

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<v Kate Gaskell>hadn't recognised that in him either, because I think you. You worked so hard

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<v Kate Gaskell>to not give it away that it's not obvious for people around you

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<v Kate Gaskell>unless you're sort of open about it. So I think imposter syndrome,

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<v Kate Gaskell>you can kind of fake it till you make it. But I would say I

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<v Kate Gaskell>still have moments where I have to make an

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<v Kate Gaskell>effort to remind myself that I belong. I deserve

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<v Kate Gaskell>to be here. I deserve to be in some of the spaces that I'm in.

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<v Kate Gaskell>I deserve to have the opportunities that I've got. So for me, it's

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<v Kate Gaskell>probably a lifelong. It's going to be a lifelong mission. I did some

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<v Joanne Lockwood>work with, I think it was a college or university in London.

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<v Joanne Lockwood>And what they were doing was they were preparing

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<v Joanne Lockwood>younger people from low socioeconomic backgrounds

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<v Joanne Lockwood>to be ready to work in magic circle firms, big city

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<v Joanne Lockwood>firms. So they were teaching them how to. How to have

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<v Joanne Lockwood>dinner, about the etiquette of dining around, how

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<v Joanne Lockwood>to sit in a chair, all this kind of etiquette so

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<v Joanne Lockwood>that people would fit in. And I thought, that's really sad because

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<v Joanne Lockwood>the opposite of belonging is fitting in, isn't it? So what we're trying to do

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<v Joanne Lockwood>is we're. We're trying to remould people to be fit into someone

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<v Joanne Lockwood>else's culture. And I thought, wow, that's assimilation. It's assimilation.

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<v Joanne Lockwood>It's the world of the work, isn't it? It is the world of the work.

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<v Kate Gaskell>And I think the. Yeah, again, interesting,

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<v Kate Gaskell>tricky topic. I remember something very similar

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<v Kate Gaskell>around going to a client meal and

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<v Kate Gaskell>there was more than one wine glass. There's more than one glass. And I thought,

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<v Kate Gaskell>what are you supposed to do with all of these? So I think the

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<v Kate Gaskell>way I feel about that is, I agree with you. We shouldn't be trying

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<v Kate Gaskell>to kind of shave people and mould people into the version

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<v Kate Gaskell>of themselves that they need to be to fit it. Fit into those environments, as

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<v Kate Gaskell>you say. But equally, I do think it's important to do that

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<v Kate Gaskell>because if you find yourself in an environment like that and you feel

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<v Kate Gaskell>anxious or overwhelmed and you don't know what to do, it's so damaging to your

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<v Kate Gaskell>confidence. So I think there's a little bit of both. I think

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<v Kate Gaskell>for as long as there are spaces and situations like that that

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<v Kate Gaskell>require you to know those unwritten rules and those etiquettes and those

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<v Kate Gaskell>social expectations or professional expectations, then we must

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<v Kate Gaskell>equip people to go in ready for that. But then I also

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<v Kate Gaskell>think we should be looking at the spaces more broadly and thinking, well, how can

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<v Kate Gaskell>we make this more so that we don't have to do all of that training

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<v Kate Gaskell>on the right wine glasses and the right fork to use and what to wear

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<v Kate Gaskell>and how to network and all of those. Yeah, So I. I think it's.

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<v Joanne Lockwood>I think, yeah, my role with the wine glass was

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<v Joanne Lockwood>always use the biggest one and Ins and insist they fill it to the top.

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<v Kate Gaskell>That's a good rule of thumb. So generally the red wine glass is always the

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<v Joanne Lockwood>bigger one, isn't it? And, well, I know that now, but I mean, back then

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<v Kate Gaskell>I had no idea. Not a clue. No. But

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<v Joanne Lockwood>it is daunting. I mean, again, we're here talking about social mobility. We talk about

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<v Joanne Lockwood>trying to get people accelerating. You know, whether we call it imposter syndrome or call

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<v Joanne Lockwood>it limiting beliefs or whatever it may be, there is this social

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<v Joanne Lockwood>anxiety around not wanting to feel stupid or

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<v Joanne Lockwood>feel, feel like you, you, you've, you've, you've put your foot in it. And I

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<v Joanne Lockwood>don't think these privileged environments are often that

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<v Joanne Lockwood>welcoming and that they, they almost like

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<v Joanne Lockwood>reinforce the barrier sometimes. You know, let's keep the lower people out

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<v Joanne Lockwood>and keep it for us nice people. And,

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<v Joanne Lockwood>and that's the perception from the outside. You're looking up, thinking, wow, I can never

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<v Joanne Lockwood>climb that ladder. Absolutely. Yeah. I, I, I think, I think

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<v Kate Gaskell>sometimes a friend of mine actually said this yesterday, that the

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<v Kate Gaskell>people who hold the privilege, you know, hold the map, typically

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<v Kate Gaskell>often don't even realise they're holding it. They don't, they don't

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<v Kate Gaskell>realise how exclusive they're being. They, and I think they just

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<v Kate Gaskell>therefore think about it's so normal to them that there's no second

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<v Kate Gaskell>thought for. They never stop to think how might this feel to somebody

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<v Kate Gaskell>who hasn't been in this environment before? But I agree it can feel

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<v Kate Gaskell>very exclusionary. And that fear of putting your foot in it or saying

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<v Kate Gaskell>the wrong thing, I mean, I've done it so many times. I remember one of

384
00:24:36.984 --> 00:24:40.872
<v Kate Gaskell>the first conversations I had when I started my training contract.

385
00:24:40.872 --> 00:24:44.831
<v Kate Gaskell>We were talking about we'd met some senior partners from the law firm

386
00:24:44.831 --> 00:24:48.511
<v Kate Gaskell>and there were a group of us talking about what we'd done over the

387
00:24:48.511 --> 00:24:52.400
<v Kate Gaskell>summer. And we were sort of going around the circle and everyone had

388
00:24:52.400 --> 00:24:56.358
<v Kate Gaskell>done really impressive things and I'd worked in a fencing factory, a

389
00:24:56.358 --> 00:25:00.248
<v Kate Gaskell>fencing company, sort of filling in purchase orders and stuff like

390
00:25:00.248 --> 00:25:04.136
<v Kate Gaskell>that, and in a Portakabin. And I didn't know whether to be honest and

391
00:25:04.136 --> 00:25:07.469
<v Kate Gaskell>say that and just kind of own it, or to say nothing or to make

392
00:25:07.469 --> 00:25:11.009
<v Kate Gaskell>something up. But so I said what I'd done and I spent the rest of

393
00:25:11.009 --> 00:25:14.967
<v Kate Gaskell>the conversation thinking, this is horrendous. I feel awful, I'm so

394
00:25:14.967 --> 00:25:18.786
<v Kate Gaskell>embarrassed. And they must be judging. And I'm sure, looking back

395
00:25:18.786 --> 00:25:22.675
<v Kate Gaskell>now, no one gave that as much of a second thought. I mean, they've got

396
00:25:22.675 --> 00:25:26.495
<v Kate Gaskell>better things to worry about than me working in a fencing company.

397
00:25:26.495 --> 00:25:30.453
<v Kate Gaskell>But at the time I thought, this is horrendous. So that fear of. I think

398
00:25:30.453 --> 00:25:34.134
<v Kate Gaskell>that fear of saying the wrong thing can just stop you from saying

399
00:25:34.134 --> 00:25:37.815
<v Kate Gaskell>anything at all. And then you really lose the benefit of having a

400
00:25:37.815 --> 00:25:41.773
<v Kate Gaskell>diverse range of people in the environment. If you're going to have.

401
00:25:41.773 --> 00:25:45.732
<v Kate Gaskell>If the people get the opportunity to get there, then we just must make

402
00:25:45.732 --> 00:25:49.621
<v Kate Gaskell>sure that they have the opportunity to contribute to their full. To

403
00:25:49.621 --> 00:25:53.510
<v Kate Gaskell>their full extent, because otherwise it's pointless letting them

404
00:25:53.510 --> 00:25:57.140
<v Kate Gaskell>in the door. Do you see what I mean? Yeah, yeah.

405
00:25:57.940 --> 00:26:01.860
<v Joanne Lockwood>My first job, proper job, I used to clean toilets with a toothbrush.

406
00:26:03.140 --> 00:26:07.060
<v Kate Gaskell>Why was it with a toothbrush? I joined the Royal Air Force.

407
00:26:07.220 --> 00:26:10.980
<v Kate Gaskell>Okay. You end up having to do cleaning and

408
00:26:11.460 --> 00:26:15.340
<v Joanne Lockwood>the inspections were such that you had to get a toothbrush under the rim of

409
00:26:15.340 --> 00:26:18.380
<v Joanne Lockwood>things to make sure that when they inspected it in the morning with their white

410
00:26:18.380 --> 00:26:21.800
<v Joanne Lockwood>glove, there was no marks on it. So, yeah, I always say to people, yeah,

411
00:26:21.800 --> 00:26:24.600
<v Joanne Lockwood>I used to clean toilets with a toothbrush for my first job, but that is

412
00:26:24.600 --> 00:26:28.400
<v Kate Gaskell>character building. A lot more than that. A lot more than that, I'm sure. But

413
00:26:28.400 --> 00:26:32.040
<v Joanne Lockwood>you're saying that about, you know, when people come in and making them feel

414
00:26:32.040 --> 00:26:36.000
<v Joanne Lockwood>welcome, that's where you come back to this belonging, isn't it? Yes.

415
00:26:36.880 --> 00:26:40.720
<v Joanne Lockwood>How do you describe belonging? It's very nebulous and

416
00:26:40.720 --> 00:26:44.405
<v Joanne Lockwood>ethereal. How would you describe it? I

417
00:26:44.405 --> 00:26:48.314
<v Kate Gaskell>think the first thing that comes into my mind is feeling

418
00:26:48.314 --> 00:26:52.137
<v Kate Gaskell>comfortable to be yourself in the space. And so I think

419
00:26:52.137 --> 00:26:56.131
<v Kate Gaskell>it's trying to think if I've ever felt that immediately.

420
00:26:56.131 --> 00:27:00.039
<v Kate Gaskell>Do you know? I have felt it actually quite recently at an

421
00:27:00.039 --> 00:27:03.182
<v Kate Gaskell>event I attended, which was a conference for

422
00:27:03.182 --> 00:27:06.834
<v Kate Gaskell>neurodivergent members of the legal profession or

423
00:27:06.834 --> 00:27:10.826
<v Kate Gaskell>people supporting neurodivergent members of the legal

424
00:27:10.826 --> 00:27:14.564
<v Kate Gaskell>profession. I have adhd and the whole conference had

425
00:27:14.564 --> 00:27:17.877
<v Kate Gaskell>been curated with the audience in mind, not in a

426
00:27:17.877 --> 00:27:21.786
<v Kate Gaskell>performative way, in big ways and small ways. And it was

427
00:27:21.786 --> 00:27:25.610
<v Kate Gaskell>such a shock to me to have got to this stage of my career,

428
00:27:25.610 --> 00:27:29.604
<v Kate Gaskell>been working, you know, 25 years, and to walk into a space

429
00:27:29.604 --> 00:27:33.596
<v Kate Gaskell>and know immediately that I belonged there. So I haven't

430
00:27:33.596 --> 00:27:37.419
<v Kate Gaskell>had lived experience of that until whatever it was two

431
00:27:37.419 --> 00:27:41.413
<v Kate Gaskell>months ago, maybe. And now that I've felt it myself, it's

432
00:27:41.413 --> 00:27:44.728
<v Kate Gaskell>so much easier to know, to be able to answer your

433
00:27:44.728 --> 00:27:48.465
<v Kate Gaskell>question, because I agree it is quite nebulous. And I

434
00:27:48.465 --> 00:27:52.035
<v Kate Gaskell>think if you'd asked me two months ago, I might have

435
00:27:52.035 --> 00:27:55.942
<v Kate Gaskell>struggled a bit more to be so succinct in the answer. But

436
00:27:55.942 --> 00:27:59.850
<v Kate Gaskell>having had that experience, as I Say, just knowing that

437
00:27:59.850 --> 00:28:03.759
<v Kate Gaskell>you don't have to assimilate, don't have to mask, don't

438
00:28:03.759 --> 00:28:07.498
<v Kate Gaskell>have to shave bits off, don't have to think carefully

439
00:28:07.498 --> 00:28:11.406
<v Kate Gaskell>about how you enter a conversation, how you respond in a

440
00:28:11.406 --> 00:28:14.804
<v Kate Gaskell>conversation. It's such a. It's like an exhale,

441
00:28:14.804 --> 00:28:18.712
<v Kate Gaskell>breathing a sigh of relief. So, yeah, I think there are.

442
00:28:18.712 --> 00:28:22.621
<v Kate Gaskell>We've got a lot of work to do because, as I say, that's the

443
00:28:22.621 --> 00:28:26.445
<v Kate Gaskell>first time I've experienced that. And so I think we've

444
00:28:26.445 --> 00:28:30.270
<v Kate Gaskell>got a lot of work to do to create more spaces like that is

445
00:28:30.270 --> 00:28:34.200
<v Kate Gaskell>the difference that you experienced, fundamentally, because the people

446
00:28:34.200 --> 00:28:38.200
<v Joanne Lockwood>organising that event proactively and deliberately wanted

447
00:28:38.200 --> 00:28:41.960
<v Joanne Lockwood>to make sure every single person who walked in through that door felt a

448
00:28:41.960 --> 00:28:45.860
<v Joanne Lockwood>positive experience. Whereas normally you don't do that level

449
00:28:45.860 --> 00:28:49.780
<v Joanne Lockwood>of care on an individual basis. You just go, it's there, they'll figure

450
00:28:49.780 --> 00:28:53.500
<v Joanne Lockwood>it out. Whereas you felt that someone actually cared about you as an

451
00:28:53.500 --> 00:28:57.340
<v Joanne Lockwood>individual and everything you wanted was met. Absolutely. I think that's

452
00:28:57.340 --> 00:29:00.660
<v Kate Gaskell>exactly it. I think it was because they had really thought about

453
00:29:01.620 --> 00:29:05.380
<v Kate Gaskell>the things that they knew would create

454
00:29:05.460 --> 00:29:09.220
<v Kate Gaskell>an environment, create that environment. And I think, you know, I hope.

455
00:29:09.220 --> 00:29:13.140
<v Kate Gaskell>I like to think at Flex, where I work, we

456
00:29:13.140 --> 00:29:17.100
<v Kate Gaskell>have an open culture, we have a very welcoming culture, but I

457
00:29:17.100 --> 00:29:21.020
<v Kate Gaskell>think possibly it's a little bit to do with the fact that the audience

458
00:29:21.100 --> 00:29:25.100
<v Kate Gaskell>was so well defined, you know, and so

459
00:29:25.100 --> 00:29:28.940
<v Kate Gaskell>whereas in an organisation of lots of different people, people's

460
00:29:28.940 --> 00:29:32.620
<v Kate Gaskell>needs are very different. And so being so specific

461
00:29:32.700 --> 00:29:36.700
<v Kate Gaskell>to everybody is more challenging. So, as you say, sometimes it's a

462
00:29:36.700 --> 00:29:40.650
<v Kate Gaskell>little bit sort of, we'll create the foundational ground and then hope that people

463
00:29:41.290 --> 00:29:44.610
<v Kate Gaskell>find themselves in the right spot within that. But. But where. Where you're in a

464
00:29:44.610 --> 00:29:48.410
<v Kate Gaskell>space that was, as I say, targeted at neurodivergent people and

465
00:29:48.410 --> 00:29:52.370
<v Kate Gaskell>people supporting neurodivergent people, it was just so much care and

466
00:29:52.370 --> 00:29:56.250
<v Kate Gaskell>attention had gone into every aspect of that. How, how we got

467
00:29:56.250 --> 00:30:00.090
<v Kate Gaskell>there, how we were registered, the environment itself. We even had little

468
00:30:00.090 --> 00:30:03.650
<v Kate Gaskell>badges to say, you know, my social battery's got to here now, I'm a bit

469
00:30:03.650 --> 00:30:06.410
<v Kate Gaskell>depleted, so don't expect too much of me. And,

470
00:30:07.530 --> 00:30:11.410
<v Kate Gaskell>yeah, and I think because everybody, everyone had come into the space with that in

471
00:30:11.410 --> 00:30:14.490
<v Kate Gaskell>mind, it was very, very refreshing.

472
00:30:15.530 --> 00:30:19.450
<v Joanne Lockwood>And you also appreciate that everybody else around you

473
00:30:19.930 --> 00:30:23.450
<v Joanne Lockwood>is going through the same things in their head. You know, everyone's going, exactly. I

474
00:30:23.450 --> 00:30:25.970
<v Joanne Lockwood>don't want to be here, I don't want to talk to anyone. Can I sit

475
00:30:25.970 --> 00:30:28.410
<v Joanne Lockwood>on the toilet and play my phone for half an hour, then go Home, please.

476
00:30:28.490 --> 00:30:32.090
<v Joanne Lockwood>And you know that everyone's got those sort of things going on in their head

477
00:30:32.740 --> 00:30:36.420
<v Joanne Lockwood>and the organisers have created quiet spaces, there's sofas, there's chilled out

478
00:30:36.420 --> 00:30:40.380
<v Joanne Lockwood>zones. Exactly. And said quite openly during

479
00:30:40.380 --> 00:30:44.220
<v Kate Gaskell>the talks or the panels, if you need to get up and walk around, get

480
00:30:44.220 --> 00:30:47.780
<v Kate Gaskell>up and walk around and you think that's the kind of thing where if you're

481
00:30:47.780 --> 00:30:50.900
<v Kate Gaskell>in a different environment and you're sitting there listening to somebody and you think I

482
00:30:50.900 --> 00:30:54.180
<v Kate Gaskell>just need to move, but I'm going to look rude or I'm going to look

483
00:30:54.420 --> 00:30:58.380
<v Kate Gaskell>unprofessional. The fact that you've been given permission to do that and that

484
00:30:58.380 --> 00:31:02.180
<v Kate Gaskell>therefore nobody is thinking negatively about

485
00:31:02.180 --> 00:31:05.600
<v Kate Gaskell>that is just very freeing. I think that's what belonging is as well, it's feeling,

486
00:31:05.680 --> 00:31:09.560
<v Kate Gaskell>it's feeling free, as I said, to be yourself. So

487
00:31:09.560 --> 00:31:13.120
<v Joanne Lockwood>yeah, that old buzzword, you know, the psychological safety, it's all those kind of things,

488
00:31:13.200 --> 00:31:16.640
<v Joanne Lockwood>you know, you can be yourself. I spoke to someone recently and we kind of

489
00:31:16.640 --> 00:31:19.999
<v Joanne Lockwood>came up with the word trust as well in there. So I trust you with

490
00:31:19.999 --> 00:31:23.880
<v Joanne Lockwood>me. I'm going to hand responsibility over for me

491
00:31:23.880 --> 00:31:27.680
<v Joanne Lockwood>having a good time or for me feeling welcome. And I believe

492
00:31:27.680 --> 00:31:31.636
<v Joanne Lockwood>you're going to do that and I really like that. Yeah, you won't let me

493
00:31:31.636 --> 00:31:35.596
<v Joanne Lockwood>down. So I, because I think in order for you to go to that conference

494
00:31:35.596 --> 00:31:39.412
<v Joanne Lockwood>you had to have trust that it was going to be okay. Because I don't

495
00:31:39.412 --> 00:31:43.156
<v Joanne Lockwood>know about you, but there's a number of times I'm booked into an

496
00:31:43.156 --> 00:31:46.900
<v Joanne Lockwood>event. I think CBA. I've got, I've got. It's not fear of missing

497
00:31:46.900 --> 00:31:50.356
<v Joanne Lockwood>out, it's joy of missing out. I don't want to go. I've got, I

498
00:31:50.356 --> 00:31:53.812
<v Joanne Lockwood>wouldn't say social anxiety, but I just can't be bothered

499
00:31:53.812 --> 00:31:57.450
<v Joanne Lockwood>anymore. I've got the energy. No. And I, I, I. And in my, I'm saying,

500
00:31:57.450 --> 00:32:00.370
<v Joanne Lockwood>in my head I'm saying to myself, when you go, you will have a good

501
00:32:00.370 --> 00:32:03.530
<v Joanne Lockwood>time, you will come away, glad you went. All those kind of messages to give

502
00:32:03.530 --> 00:32:07.490
<v Joanne Lockwood>yourself. And sometimes I go, nah, nah, I

503
00:32:07.490 --> 00:32:10.170
<v Joanne Lockwood>really don't want to. And you just go, I'm not going to. And then people

504
00:32:10.170 --> 00:32:14.010
<v Joanne Lockwood>say, well, I missed you last week. I just, I just couldn't feeling it

505
00:32:14.410 --> 00:32:18.250
<v Joanne Lockwood>because there was a gap between knowing that I would be

506
00:32:18.250 --> 00:32:22.090
<v Joanne Lockwood>okay and having a good time and the energy it would take me

507
00:32:22.090 --> 00:32:26.090
<v Joanne Lockwood>to get myself to a point where I achieved that. I just didn't want to

508
00:32:26.090 --> 00:32:29.090
<v Joanne Lockwood>spend it. And I think that's the barrier, isn't it. And I think when we

509
00:32:29.090 --> 00:32:32.410
<v Joanne Lockwood>talk about social mobility again, the barrier to get people to go,

510
00:32:33.050 --> 00:32:36.570
<v Joanne Lockwood>would I give my energy here to apply for a job? And I think what's

511
00:32:36.570 --> 00:32:39.730
<v Joanne Lockwood>the chances of me being selected for an interview? I've been turned away so many

512
00:32:39.730 --> 00:32:43.450
<v Joanne Lockwood>times, why do I bother? I'm just going to walk away now. And

513
00:32:43.450 --> 00:32:46.970
<v Joanne Lockwood>almost that defeat his attitude. But it was also realistic.

514
00:32:47.610 --> 00:32:51.290
<v Joanne Lockwood>I haven't got the spoons to play this game today. Yeah, I mean it is

515
00:32:51.290 --> 00:32:54.880
<v Kate Gaskell>a slog and people talk a lot about resilience in that

516
00:32:55.190 --> 00:32:59.190
<v Kate Gaskell>context. And I think it's. That isn't easy.

517
00:32:59.190 --> 00:33:03.150
<v Kate Gaskell>It's not easy when you're being rejected from a lot of

518
00:33:03.150 --> 00:33:06.990
<v Kate Gaskell>different places. And especially now, I think getting standing

519
00:33:06.990 --> 00:33:10.710
<v Kate Gaskell>out in the crowd when there are so many people applying

520
00:33:10.870 --> 00:33:14.710
<v Kate Gaskell>for roles, there are so many people using AI to apply for roles,

521
00:33:15.350 --> 00:33:19.310
<v Kate Gaskell>differentiating yourself and standing out in the crowd is really hard. It

522
00:33:19.310 --> 00:33:22.270
<v Kate Gaskell>takes a lot of energy just to get an application in, let alone to go

523
00:33:22.270 --> 00:33:25.750
<v Kate Gaskell>then get through an interview process and all of that sort of stuff. And I

524
00:33:25.830 --> 00:33:29.330
<v Kate Gaskell>just, maybe this is a bit Pollyanna, but I really believe

525
00:33:29.810 --> 00:33:32.850
<v Kate Gaskell>what's for you doesn't go by you. What's for you will not go by you.

526
00:33:32.930 --> 00:33:36.890
<v Kate Gaskell>And it might not happen on the timeframe that you would like it to, might

527
00:33:36.890 --> 00:33:40.410
<v Kate Gaskell>not come as quickly as you want, but I think that you will end up

528
00:33:40.410 --> 00:33:44.410
<v Kate Gaskell>where you're supposed to be. I really do believe that. But it's not that. That

529
00:33:44.410 --> 00:33:47.970
<v Kate Gaskell>isn't to say that it doesn't take a lot of grit and determination and energy

530
00:33:48.690 --> 00:33:51.890
<v Kate Gaskell>when you're getting knocked back all of the time. And I think that's why it's

531
00:33:51.890 --> 00:33:55.370
<v Kate Gaskell>so important to look after yourself. So if you're going to run a

532
00:33:55.370 --> 00:33:59.250
<v Kate Gaskell>marathon, if you're, you know, you don't go out and, and have a

533
00:33:59.250 --> 00:34:02.410
<v Kate Gaskell>huge night out for the week in the run up to the marathon and you

534
00:34:02.410 --> 00:34:06.210
<v Kate Gaskell>don't not take breaks and you don't not eat well and, and

535
00:34:06.210 --> 00:34:09.330
<v Kate Gaskell>drink plenty of water and all of that. And I think you should sort of,

536
00:34:09.570 --> 00:34:13.170
<v Kate Gaskell>you need to see it in that context of like training to be a pro

537
00:34:13.170 --> 00:34:16.130
<v Kate Gaskell>athlete. How do I look after myself so I can keep going?

538
00:34:17.410 --> 00:34:21.210
<v Joanne Lockwood>Yeah. As you're talking, I was thinking that this plays into

539
00:34:21.210 --> 00:34:25.029
<v Joanne Lockwood>probably my own imposter syndrome because in my early career or my early part

540
00:34:25.029 --> 00:34:28.829
<v Joanne Lockwood>my life, I used to find that I was

541
00:34:28.829 --> 00:34:32.709
<v Joanne Lockwood>lucky. Often this would happen, this would

542
00:34:32.709 --> 00:34:36.589
<v Joanne Lockwood>happen. And I started believing that it was almost like the hand of

543
00:34:36.589 --> 00:34:39.389
<v Joanne Lockwood>God coming down, touched me on the shoulder going, you shall have something.

544
00:34:40.669 --> 00:34:44.029
<v Joanne Lockwood>And I started believing that it wasn't necessarily down to me, it was just down

545
00:34:44.029 --> 00:34:47.389
<v Joanne Lockwood>to my luck. But then I started saying to myself,

546
00:34:47.709 --> 00:34:51.620
<v Joanne Lockwood>lucky things happen to lucky people for the right reasons. And

547
00:34:51.620 --> 00:34:55.500
<v Joanne Lockwood>I also thought, well, how do I become lucky? And it's you're doing things

548
00:34:55.500 --> 00:34:58.540
<v Joanne Lockwood>that successful people do. And I used to describe it as

549
00:34:59.180 --> 00:35:02.700
<v Joanne Lockwood>running out into the rain and running around and around circles as much as you

550
00:35:02.700 --> 00:35:06.660
<v Joanne Lockwood>could to get as wet as possible by getting as many raindrops on you. If

551
00:35:06.660 --> 00:35:09.300
<v Joanne Lockwood>you just stand still, you only get the raindrops that are falling on you. But

552
00:35:09.300 --> 00:35:13.100
<v Joanne Lockwood>if you can run around and collect raindrops from everywhere, you're going to get wetter.

553
00:35:13.100 --> 00:35:17.100
<v Joanne Lockwood>So I think you have to sort of put yourself out there and

554
00:35:17.180 --> 00:35:20.220
<v Joanne Lockwood>get yourself wet with as many raindrops and then one of them is going to

555
00:35:20.220 --> 00:35:23.950
<v Joanne Lockwood>be your lucky one. Absolutely. I think luck plays a huge part

556
00:35:24.030 --> 00:35:28.030
<v Kate Gaskell>or can play a huge part. And I think I agree

557
00:35:28.030 --> 00:35:31.710
<v Kate Gaskell>with you. Sometimes there can be an element of self made luck for sure.

558
00:35:31.710 --> 00:35:34.430
<v Kate Gaskell>Sometimes luck is just luck and you happen to be in the right place at

559
00:35:34.430 --> 00:35:38.030
<v Kate Gaskell>the right time. But I think you can increase your chances, as you say, of

560
00:35:38.030 --> 00:35:41.910
<v Kate Gaskell>having those lucky kind of sliding doors moments by running

561
00:35:41.910 --> 00:35:45.230
<v Kate Gaskell>around in the rain. I love that phrase. And also not being

562
00:35:46.510 --> 00:35:50.230
<v Kate Gaskell>too fixed in your mind about what the right

563
00:35:50.230 --> 00:35:53.830
<v Kate Gaskell>next step is or what the right opportunity is because

564
00:35:53.910 --> 00:35:57.750
<v Kate Gaskell>virtually nothing is irreversible. Is it? So if you just say

565
00:35:57.750 --> 00:36:01.510
<v Kate Gaskell>yes to most things that come your way, chances are

566
00:36:01.590 --> 00:36:04.790
<v Kate Gaskell>that one of them is going to be the door to the lucky room. So

567
00:36:04.950 --> 00:36:08.790
<v Kate Gaskell>I think sometimes you need to be okay as well with going a little

568
00:36:08.790 --> 00:36:12.550
<v Kate Gaskell>bit backwards to go forwards. So just not being too

569
00:36:12.710 --> 00:36:16.520
<v Kate Gaskell>fixed minded and being a bit kind of humility I think is important as

570
00:36:16.520 --> 00:36:20.160
<v Kate Gaskell>well. Just say yes to it all and have a conversation.

571
00:36:20.320 --> 00:36:24.320
<v Kate Gaskell>Put yourself in. Stretching your comfort zone I think is important rather than. I

572
00:36:24.320 --> 00:36:28.240
<v Kate Gaskell>don't. Personally I find it difficult to put my. Put myself

573
00:36:28.240 --> 00:36:31.640
<v Kate Gaskell>out of my comfort zone. That phrase to me makes me feel like, oh God,

574
00:36:31.640 --> 00:36:35.640
<v Kate Gaskell>that sounds awful. But stretching my comfort zone. I think, yeah, just a little bit

575
00:36:35.640 --> 00:36:39.560
<v Kate Gaskell>of discomfort. You do have to somewhat embrace to try and

576
00:36:39.560 --> 00:36:43.490
<v Kate Gaskell>create those lucky moments, I think. Yeah, fear,

577
00:36:43.490 --> 00:36:47.290
<v Joanne Lockwood>anxiety, discomfort, all those kind of things are almost

578
00:36:47.290 --> 00:36:51.130
<v Joanne Lockwood>your psychological trigger that you're in your stretch zone, aren't they? They're the thing saying

579
00:36:51.690 --> 00:36:54.730
<v Joanne Lockwood>you're not in comfort anymore, you're moving out there and it's trying to

580
00:36:55.050 --> 00:36:58.890
<v Joanne Lockwood>navigate stretch, not panic. Isn't it just like that fine line between.

581
00:36:59.290 --> 00:37:03.210
<v Kate Gaskell>Yeah. And hold the stair with it. And kind of, that's what, you

582
00:37:03.210 --> 00:37:06.810
<v Kate Gaskell>know, breathe through it. Just keep, keep going.

583
00:37:07.050 --> 00:37:10.970
<v Kate Gaskell>Hold the stair and. And then exactly as you say, try not to

584
00:37:11.050 --> 00:37:14.910
<v Kate Gaskell>kind of tip over into fear. That's when you just retract and pull

585
00:37:14.910 --> 00:37:18.550
<v Kate Gaskell>back and then, you know, go into a cave for a month and sort of.

586
00:37:18.550 --> 00:37:22.510
<v Kate Gaskell>Yeah, so it's a, it's a bit like an accordion, I think. You

587
00:37:22.510 --> 00:37:26.270
<v Kate Gaskell>kind of stretch and contract and stretch and contract and every time you stretch, hopefully

588
00:37:26.270 --> 00:37:29.830
<v Kate Gaskell>you stretch a little bit more. Yes. Yeah. Just

589
00:37:30.150 --> 00:37:33.950
<v Joanne Lockwood>breathe and eventually you get there, don't you? Yeah. Do you think the

590
00:37:33.950 --> 00:37:37.830
<v Joanne Lockwood>challenge for people who are. We're going back to the contextual recruitment again, People

591
00:37:37.830 --> 00:37:41.720
<v Joanne Lockwood>who come from maybe a background where their expectations are lower.

592
00:37:42.040 --> 00:37:45.320
<v Joanne Lockwood>The, the people they hang out with, the network they hang out with, the environment

593
00:37:45.320 --> 00:37:48.600
<v Joanne Lockwood>they hang out with, aren't as, as

594
00:37:48.840 --> 00:37:52.440
<v Joanne Lockwood>privileged, for a better word, as people from the other side of the street who

595
00:37:52.440 --> 00:37:56.360
<v Joanne Lockwood>have, who are hanging out with CEOs and funders and people like this.

596
00:37:58.120 --> 00:38:01.840
<v Joanne Lockwood>The hard thing is getting into the right room where the rain, where the rain

597
00:38:01.840 --> 00:38:05.340
<v Joanne Lockwood>is nicer, you know, nice rain as opposed to dirty rain.

598
00:38:06.290 --> 00:38:10.130
<v Joanne Lockwood>So that, that's, that's the challenge really. It's knowing where the

599
00:38:10.130 --> 00:38:13.810
<v Joanne Lockwood>conversations exist. And I, I go back to Covid again and

600
00:38:14.050 --> 00:38:17.250
<v Joanne Lockwood>looking at some of these contracts that were awarded for PPE and

601
00:38:17.810 --> 00:38:21.609
<v Joanne Lockwood>someone's mate was producing it and it wasn't this, this person's

602
00:38:21.609 --> 00:38:24.810
<v Joanne Lockwood>mate was a bad person or, or they're, they were bad at doing what they

603
00:38:24.810 --> 00:38:28.810
<v Joanne Lockwood>did. But there were plenty of other people that didn't even know the contract was

604
00:38:28.810 --> 00:38:32.530
<v Joanne Lockwood>available. And we often don't know the contract

605
00:38:32.610 --> 00:38:36.020
<v Joanne Lockwood>or the opportunity or the conversation or even that room

606
00:38:36.020 --> 00:38:39.940
<v Joanne Lockwood>exists where I could go in and find opportunity. So

607
00:38:39.940 --> 00:38:43.460
<v Joanne Lockwood>that's the challenge for people who are trying to aspire up the ladder.

608
00:38:43.780 --> 00:38:47.700
<v Joanne Lockwood>You've got to get about 15 rungs up before you

609
00:38:47.700 --> 00:38:51.620
<v Joanne Lockwood>realise, wow, there's a whole world out here. I never knew. I agree.

610
00:38:51.700 --> 00:38:55.620
<v Kate Gaskell>And I think that's what. It's the network, isn't it, that you get from being

611
00:38:55.620 --> 00:38:59.220
<v Kate Gaskell>in those privileged spaces. You've got a ready made

612
00:39:00.590 --> 00:39:04.350
<v Kate Gaskell>communication team, support team, information team.

613
00:39:05.150 --> 00:39:08.390
<v Kate Gaskell>I remember that very clearly. And as I said, I think when I got to

614
00:39:08.390 --> 00:39:12.150
<v Kate Gaskell>university, that was when I really felt like a fish. That was, that was imposter

615
00:39:12.150 --> 00:39:16.150
<v Kate Gaskell>syndrome times a thousand. Because there

616
00:39:16.150 --> 00:39:19.990
<v Kate Gaskell>were lots of people around me who already knew. Lots of

617
00:39:19.990 --> 00:39:22.750
<v Kate Gaskell>people. They were obviously filtering

618
00:39:24.270 --> 00:39:27.800
<v Kate Gaskell>schools. Certain schools send lots of kids to

619
00:39:27.800 --> 00:39:31.160
<v Kate Gaskell>Oxford. So you had 30 or 40 people dotted all around the city

620
00:39:31.720 --> 00:39:35.680
<v Kate Gaskell>who were Yeah, I guess you just, you

621
00:39:35.680 --> 00:39:39.360
<v Kate Gaskell>look out for each other and you kind of bring each other up with you.

622
00:39:39.360 --> 00:39:43.279
<v Kate Gaskell>I knew nobody didn't know a single person when I got there. And I was

623
00:39:43.279 --> 00:39:47.120
<v Kate Gaskell>very lucky that I then met, you know, some of my closest friends, who

624
00:39:47.120 --> 00:39:50.680
<v Kate Gaskell>I'm still dear friends today. But I think

625
00:39:50.680 --> 00:39:54.640
<v Kate Gaskell>that's. I had underestimated how important that was, building

626
00:39:54.640 --> 00:39:58.360
<v Kate Gaskell>that network and making connections. And the word network to me was very off

627
00:39:58.360 --> 00:40:02.300
<v Kate Gaskell>putting when I, I didn't understand what that meant and

628
00:40:02.300 --> 00:40:05.460
<v Kate Gaskell>I didn't have a faintest idea how to start. But it's really just

629
00:40:05.700 --> 00:40:09.060
<v Kate Gaskell>conversations, you know, it's meeting people, having conversations

630
00:40:09.380 --> 00:40:13.380
<v Kate Gaskell>and staying connected with them. I think that's. You're exactly right

631
00:40:13.380 --> 00:40:16.460
<v Kate Gaskell>because often you don't even know what you don't know. Well, you don't know what

632
00:40:16.460 --> 00:40:20.420
<v Kate Gaskell>you don't know until somebody takes the time to tell you or opens the

633
00:40:20.420 --> 00:40:22.820
<v Kate Gaskell>door for you or invites you into the room. So

634
00:40:24.420 --> 00:40:28.330
<v Kate Gaskell>it's tricky. I did some work with her, a legal sector recruiter,

635
00:40:28.330 --> 00:40:32.210
<v Joanne Lockwood>oh, four or five years ago, maybe even longer. And I remember in

636
00:40:32.210 --> 00:40:36.050
<v Joanne Lockwood>this training course on inclusive recruitment, I hate that phrase, but yeah,

637
00:40:36.050 --> 00:40:39.930
<v Joanne Lockwood>that's what we called it. And someone on the course said, it's really hard

638
00:40:39.930 --> 00:40:43.810
<v Joanne Lockwood>to find young black lawyers. I said, okay, why

639
00:40:43.810 --> 00:40:46.890
<v Joanne Lockwood>do you think that? He said, well, we don't know. We can't find, we can't

640
00:40:46.890 --> 00:40:50.650
<v Joanne Lockwood>attract young black lawyers. I said, well, if you were black and you worked for

641
00:40:50.650 --> 00:40:53.450
<v Joanne Lockwood>a black legal firm, you would find it very easy to find young black

642
00:40:54.950 --> 00:40:57.430
<v Joanne Lockwood>legal firm. So you're looking at it from your white

643
00:40:58.390 --> 00:41:01.910
<v Joanne Lockwood>privileged lens saying, we can't find anybody. Well, the

644
00:41:01.910 --> 00:41:05.870
<v Joanne Lockwood>barrier is you. And using the football analogy, if you're not winning

645
00:41:05.870 --> 00:41:09.510
<v Joanne Lockwood>games, you change your manager. And so if you're not getting

646
00:41:09.590 --> 00:41:13.510
<v Joanne Lockwood>the talent pool or getting people to apply, then you've got to take a

647
00:41:13.510 --> 00:41:17.470
<v Joanne Lockwood>long hard look at who you are and the message you're putting out there to

648
00:41:17.470 --> 00:41:21.040
<v Joanne Lockwood>say, why don't people see us as a candidate of,

649
00:41:21.430 --> 00:41:25.310
<v Joanne Lockwood>as an employer of choice? What's the barrier? What are you stopping

650
00:41:25.310 --> 00:41:29.270
<v Joanne Lockwood>them? Absolutely. The talent is absolutely there.

651
00:41:29.270 --> 00:41:32.950
<v Kate Gaskell>It's there. And if it, and if it's not, if you're not

652
00:41:32.950 --> 00:41:36.870
<v Kate Gaskell>attracting the talent, then you're right that you need to go

653
00:41:36.949 --> 00:41:40.790
<v Kate Gaskell>right back to the beginning of the, you know, right upstream to

654
00:41:41.510 --> 00:41:45.310
<v Kate Gaskell>the way you're crafting your job descriptions, what's on your website, the

655
00:41:45.310 --> 00:41:49.110
<v Kate Gaskell>spaces you're advertising in. You know, it's definitely a you

656
00:41:49.110 --> 00:41:52.480
<v Kate Gaskell>problem, not a talent problem. So, yeah, couldn't agree more.

657
00:41:53.750 --> 00:41:57.555
<v Joanne Lockwood>I did some work with a football club up north somewhere and again, I was

658
00:41:57.555 --> 00:42:01.555
<v Joanne Lockwood>running an inclusive recruitment workshop and we were talking about the

659
00:42:01.555 --> 00:42:05.555
<v Joanne Lockwood>challenges of finding underrepresented or marginalised talent. Said,

660
00:42:05.555 --> 00:42:09.228
<v Joanne Lockwood>yeah, we live in a predominantly white working class area. There's

661
00:42:09.228 --> 00:42:13.165
<v Joanne Lockwood>nobody out there. You know, we just can't find people who are, who are not

662
00:42:13.165 --> 00:42:16.969
<v Joanne Lockwood>white working class. And then they gave us, they showed us round their

663
00:42:16.969 --> 00:42:20.577
<v Joanne Lockwood>facilities and they had this big sports hall and there were people

664
00:42:20.577 --> 00:42:24.446
<v Joanne Lockwood>playing football, five-a-side football in little tournaments in the

665
00:42:24.446 --> 00:42:28.252
<v Joanne Lockwood>sports hall. And I just looked around and said, but everybody playing

666
00:42:28.252 --> 00:42:32.124
<v Joanne Lockwood>football here is black, Asian. And you say you can't find people who are

667
00:42:32.124 --> 00:42:35.798
<v Joanne Lockwood>white working class. You got every single one of your service users

668
00:42:35.798 --> 00:42:39.668
<v Joanne Lockwood>probably hits the demographic of the people you're looking to employ.

669
00:42:39.668 --> 00:42:43.538
<v Joanne Lockwood>So have you ever had a conversation with them? No. The penny was, I'm not

670
00:42:43.538 --> 00:42:47.474
<v Joanne Lockwood>even sure the penny dropped. There was a gulf between the penny dropping

671
00:42:47.474 --> 00:42:51.474
<v Joanne Lockwood>and their understanding. You mean we can go and talk to these people? Yes.

672
00:42:51.474 --> 00:42:55.410
<v Joanne Lockwood>You've got. Why are you putting your adverts out onto the website and all

673
00:42:55.410 --> 00:42:59.281
<v Joanne Lockwood>these advertising. You've got people walking through the front door,

674
00:42:59.281 --> 00:43:03.280
<v Joanne Lockwood>you never ask them? No, yeah, exactly. Yeah, there's no talent, there's

675
00:43:03.280 --> 00:43:07.120
<v Kate Gaskell>no shortage of talent. And I think that's, that's, yeah, it's that, that's why

676
00:43:07.120 --> 00:43:10.720
<v Kate Gaskell>you really have to think about. It's easy to say we want to attract

677
00:43:11.440 --> 00:43:14.680
<v Kate Gaskell>candidates from, you know, a low socioeconomic background,

678
00:43:14.680 --> 00:43:18.640
<v Kate Gaskell>underrepresented socioeconomic background, but then

679
00:43:18.640 --> 00:43:21.560
<v Kate Gaskell>you really have to think through, well, what does that mean? What does that mean

680
00:43:21.560 --> 00:43:25.520
<v Kate Gaskell>we have to do. It doesn't just happen. It's not as simple as

681
00:43:25.520 --> 00:43:29.240
<v Kate Gaskell>just saying it and then suddenly they'll all appear. So, yeah, I think

682
00:43:29.240 --> 00:43:33.200
<v Kate Gaskell>being really conscious about the things you can do to pull in the talent

683
00:43:33.200 --> 00:43:36.920
<v Kate Gaskell>that you are hoping to attract is the name of the game.

684
00:43:37.800 --> 00:43:41.200
<v Joanne Lockwood>How do you stop people getting a bit twitchy? Can we take a risk on

685
00:43:41.200 --> 00:43:44.440
<v Joanne Lockwood>that person? They haven't got this type of. They don't know the right people, they

686
00:43:44.440 --> 00:43:48.250
<v Joanne Lockwood>haven't been to this or they haven't had that. So because there's a real kind

687
00:43:48.250 --> 00:43:52.130
<v Joanne Lockwood>of barrier of bias and perceptions, we have to

688
00:43:52.130 --> 00:43:55.810
<v Joanne Lockwood>keep employing the usual people. Otherwise don't you know who we are? We're a top

689
00:43:55.810 --> 00:43:59.490
<v Joanne Lockwood>firm, we've got to have the best. Yeah, I think that's, I mean,

690
00:43:59.570 --> 00:44:02.970
<v Kate Gaskell>you do sometimes still see views like that. I find it really

691
00:44:02.970 --> 00:44:06.890
<v Kate Gaskell>frustrating and I think that that's something we probably need to

692
00:44:06.890 --> 00:44:10.850
<v Kate Gaskell>be even more mindful with. Everything that's happening with AI. So the world we're

693
00:44:10.850 --> 00:44:14.380
<v Kate Gaskell>living in now, lots of the work that we would have been done by

694
00:44:14.940 --> 00:44:18.380
<v Kate Gaskell>a broad number of junior lawyers or junior

695
00:44:18.460 --> 00:44:22.180
<v Kate Gaskell>professionals is going to be absorbed by AI. And so that I think if the

696
00:44:22.180 --> 00:44:26.060
<v Kate Gaskell>talent pool, if we need fewer people, I think there's definitely a danger

697
00:44:26.060 --> 00:44:29.100
<v Kate Gaskell>that organisations, firms will start

698
00:44:29.500 --> 00:44:32.940
<v Kate Gaskell>reverting back to just recruit this.

699
00:44:33.180 --> 00:44:37.020
<v Kate Gaskell>I'm putting air quotes, safe pairs of hands, you know, don't take risks and

700
00:44:37.020 --> 00:44:40.980
<v Kate Gaskell>don't pick the wild cards. So I'm very sort of aware of

701
00:44:40.980 --> 00:44:44.900
<v Kate Gaskell>that and conscious of that. And I mean, I think the answer

702
00:44:44.900 --> 00:44:48.860
<v Kate Gaskell>to that is probably again comes back to storytelling

703
00:44:48.860 --> 00:44:52.860
<v Kate Gaskell>and, you know, giving a platform to the people who

704
00:44:52.860 --> 00:44:56.860
<v Kate Gaskell>have been successful, who haven't come from the traditional background

705
00:44:56.860 --> 00:45:00.860
<v Kate Gaskell>because there are so many out there. And

706
00:45:00.940 --> 00:45:04.740
<v Kate Gaskell>it hopefully reduces that feeling of it being. It's not a

707
00:45:04.740 --> 00:45:08.580
<v Kate Gaskell>risk, you know, it's not a risk that to bring somebody in who doesn't

708
00:45:08.580 --> 00:45:12.520
<v Kate Gaskell>fit the traditional mould. It does mean you need to be more, more intentional about

709
00:45:12.600 --> 00:45:16.320
<v Kate Gaskell>making sure they feel they can be themselves and, you know, all the things we've

710
00:45:16.320 --> 00:45:20.200
<v Kate Gaskell>spoken about, but they're no more risky than anybody else.

711
00:45:20.200 --> 00:45:24.200
<v Kate Gaskell>I don't, I don't, no. But I mean, you could easily

712
00:45:24.200 --> 00:45:28.120
<v Joanne Lockwood>say to people, do you want more clients? And they will

713
00:45:28.120 --> 00:45:30.320
<v Joanne Lockwood>go, of course we want more clients. How about if I can give you a

714
00:45:30.320 --> 00:45:33.640
<v Joanne Lockwood>new sector of client? You don't tap into who are this, that and the other.

715
00:45:33.640 --> 00:45:37.120
<v Joanne Lockwood>They go, oh, yeah, that sounds really interesting. How do we get those? Well, you

716
00:45:37.120 --> 00:45:40.870
<v Joanne Lockwood>need people who look and sound and feel like the clients you're trying to

717
00:45:40.870 --> 00:45:44.110
<v Joanne Lockwood>attract. And then you'll attract people because you've got. Yeah, and of course.

718
00:45:44.350 --> 00:45:48.270
<v Kate Gaskell>Exactly. It's that easy, isn't it? It is. People buy from people,

719
00:45:48.430 --> 00:45:51.870
<v Joanne Lockwood>they do more clients, better decisions, better

720
00:45:52.750 --> 00:45:56.630
<v Kate Gaskell>innovation. Especially again with the sort of prevalence

721
00:45:56.630 --> 00:46:00.590
<v Kate Gaskell>of AI now having different perspectives and people who can just challenge

722
00:46:00.590 --> 00:46:04.470
<v Kate Gaskell>each other a bit more on different ways of thinking. Such an asset, it's

723
00:46:04.470 --> 00:46:08.110
<v Kate Gaskell>not a. It shouldn't be seen as a sort of obstacle or a

724
00:46:08.190 --> 00:46:12.130
<v Kate Gaskell>challenge to overcome. It should as a real positive, a real asset in an

725
00:46:12.130 --> 00:46:16.099
<v Kate Gaskell>organisation. So how do we put human, humans back in

726
00:46:16.099 --> 00:46:20.073
<v Joanne Lockwood>the loop? Because, you know, you talked about AI a couple of times and

727
00:46:20.073 --> 00:46:23.769
<v Joanne Lockwood>so we're writing job descriptions with AI. We're probably auto

728
00:46:23.769 --> 00:46:27.673
<v Joanne Lockwood>posting them with AI. Our ATS has got AI built into it now, then we're

729
00:46:27.673 --> 00:46:31.367
<v Joanne Lockwood>sending it out there. Candidates are now scraping job sites and

730
00:46:31.367 --> 00:46:35.201
<v Joanne Lockwood>generating cover letters and applications based on the JD that's

731
00:46:35.201 --> 00:46:39.034
<v Joanne Lockwood>been Posted in the role specific, taking their own CV, hopefully,

732
00:46:39.034 --> 00:46:43.007
<v Joanne Lockwood>and blending them together and then auto sending it to you. So people

733
00:46:43.007 --> 00:46:46.772
<v Joanne Lockwood>are now applying for 100 jobs a day and then never actually seeing

734
00:46:46.772 --> 00:46:50.676
<v Joanne Lockwood>them. So we've got AI generating the role, we've got AI applying for

735
00:46:50.676 --> 00:46:54.438
<v Joanne Lockwood>the role. AI is rejecting you or accepting you and eventually you

736
00:46:54.438 --> 00:46:58.272
<v Joanne Lockwood>have a conversation. There's not many humans in that loop if we're

737
00:46:58.272 --> 00:47:02.242
<v Joanne Lockwood>not careful. No, agree. It's really, really hard and

738
00:47:02.242 --> 00:47:05.880
<v Kate Gaskell>I think it's, as I said earlier, really difficult to

739
00:47:05.880 --> 00:47:09.857
<v Kate Gaskell>stand out in the crowd in that context. I mean, I would say

740
00:47:09.857 --> 00:47:13.748
<v Kate Gaskell>to people making applications, it's hard because it's

741
00:47:13.748 --> 00:47:17.723
<v Kate Gaskell>an. To some degree, it is a numbers game, but in many ways,

742
00:47:17.723 --> 00:47:21.529
<v Kate Gaskell>less is more. It's better to spend time not using AI and

743
00:47:21.529 --> 00:47:25.507
<v Kate Gaskell>not craft, you know, creating cookie cutter versions of

744
00:47:25.507 --> 00:47:28.891
<v Kate Gaskell>cover letters and really think about the type of

745
00:47:28.891 --> 00:47:32.527
<v Kate Gaskell>organisation that you want to be in. How well does it

746
00:47:32.527 --> 00:47:36.250
<v Kate Gaskell>align to your values and your career aspirations and

747
00:47:36.250 --> 00:47:40.141
<v Kate Gaskell>your strengths and your experience, and trying as much

748
00:47:40.141 --> 00:47:44.118
<v Kate Gaskell>as possible to create the application yourself and tell

749
00:47:44.118 --> 00:47:48.010
<v Kate Gaskell>that story about who you are from as human a perspective

750
00:47:48.010 --> 00:47:51.732
<v Kate Gaskell>as possible. It is noisy. It's so noisy. And you see so

751
00:47:51.732 --> 00:47:55.623
<v Kate Gaskell>many slight variations on the same cover letter or even

752
00:47:55.623 --> 00:47:59.344
<v Kate Gaskell>CVs, which should be very personal, start to look the

753
00:47:59.344 --> 00:48:03.320
<v Kate Gaskell>same. So I think it's going to require a lot of effort from

754
00:48:03.320 --> 00:48:07.212
<v Kate Gaskell>talent acquisition teams and hiring teams to make sure

755
00:48:07.212 --> 00:48:11.018
<v Kate Gaskell>that we keep the playing field level and accessible to

756
00:48:11.018 --> 00:48:14.909
<v Kate Gaskell>everybody, because we have the same. Everybody has the

757
00:48:14.909 --> 00:48:18.124
<v Kate Gaskell>same challenge. I was talking to somebody in a

758
00:48:18.124 --> 00:48:22.016
<v Kate Gaskell>completely different industry who opened up a role and

759
00:48:22.016 --> 00:48:25.993
<v Kate Gaskell>had about 700 applications within an hour and a half, and

760
00:48:25.993 --> 00:48:29.971
<v Kate Gaskell>you think, how can you possibly see the wood for the trees

761
00:48:29.971 --> 00:48:33.861
<v Kate Gaskell>with that? So I hope at some point that maybe that bubble

762
00:48:33.861 --> 00:48:37.836
<v Kate Gaskell>will just burst and we'll start to recalibrate, but it's

763
00:48:37.836 --> 00:48:41.790
<v Kate Gaskell>tough. The challenge with contemporary recruitment methods is that we're trying

764
00:48:41.790 --> 00:48:45.550
<v Joanne Lockwood>to anonymize, we're trying to sanitise, we're trying to

765
00:48:45.950 --> 00:48:49.870
<v Joanne Lockwood>take the subjectivity out of it and becoming objective.

766
00:48:49.870 --> 00:48:53.870
<v Joanne Lockwood>And so that inevitably strips your humanity out of it as well, because

767
00:48:54.670 --> 00:48:58.510
<v Joanne Lockwood>the whole idea of a cover letter and a CV was. It's a sales prospectus.

768
00:48:58.910 --> 00:49:02.880
<v Joanne Lockwood>Sales and marketing. I'm trying to sell and market me, and now you're telling me

769
00:49:02.880 --> 00:49:05.600
<v Joanne Lockwood>that I can't put any of me in there. I've just got to put my

770
00:49:05.600 --> 00:49:09.160
<v Joanne Lockwood>capabilities, which. Which is fine, you know, that's what we're trying to hire. But it's

771
00:49:09.160 --> 00:49:13.149
<v Joanne Lockwood>hard to be me now, isn't it? It's hard. Yeah. That's interesting. Yeah. I

772
00:49:13.149 --> 00:49:17.142
<v Kate Gaskell>hadn't thought of it like that. That's interesting. Yeah, it

773
00:49:17.142 --> 00:49:21.054
<v Kate Gaskell>is hard. And I think the other thing I would say is sometimes I

774
00:49:21.054 --> 00:49:24.970
<v Kate Gaskell>see people try what's the right way of describing it. So they

775
00:49:24.970 --> 00:49:28.883
<v Kate Gaskell>sort of, I think that they have to sanitise their CVs, so take

776
00:49:28.883 --> 00:49:32.876
<v Kate Gaskell>out, for example, experience they've had in industries like

777
00:49:32.876 --> 00:49:36.712
<v Kate Gaskell>hospitality or retail and only present a professional and

778
00:49:36.712 --> 00:49:40.469
<v Kate Gaskell>inverted commas version of their CV. And I would say those

779
00:49:40.469 --> 00:49:44.383
<v Kate Gaskell>sorts of skills that you gain in those kind of environments,

780
00:49:44.383 --> 00:49:48.297
<v Kate Gaskell>you know, dealing with an angry customer in a shop or dealing

781
00:49:48.297 --> 00:49:52.211
<v Kate Gaskell>with an angry customer in a restaurant, are going to get more

782
00:49:52.211 --> 00:49:56.125
<v Kate Gaskell>and more and more important as the machines, the AI does more

783
00:49:56.125 --> 00:50:00.039
<v Kate Gaskell>of our work. So, yeah, I would be really. Just be honest about

784
00:50:00.039 --> 00:50:04.033
<v Kate Gaskell>who you are on your CV and what you've done. You're right, it's

785
00:50:04.033 --> 00:50:07.322
<v Kate Gaskell>hard, harder to do that as we're sort of sanitising

786
00:50:07.322 --> 00:50:11.157
<v Kate Gaskell>recruitment documents. But don't lose, let's not lose our

787
00:50:11.157 --> 00:50:14.110
<v Kate Gaskell>humanity, let's not pretend we're, you know.

788
00:50:14.990 --> 00:50:17.870
<v Joanne Lockwood>Because the advantage of that is if, if you actually get the job, you've been

789
00:50:17.870 --> 00:50:21.870
<v Joanne Lockwood>hired for being you, completely hired for being somebody else. So you go back to

790
00:50:21.870 --> 00:50:25.720
<v Joanne Lockwood>that. Fitting in versus belonging. You want people to hire

791
00:50:25.720 --> 00:50:29.080
<v Joanne Lockwood>because they like you. Absolutely. And it should be a two way

792
00:50:29.560 --> 00:50:33.560
<v Kate Gaskell>match as well. Like I often think, you think as the candidate, oh, I

793
00:50:33.560 --> 00:50:37.480
<v Kate Gaskell>hope they pick me, I hope they pick me. But you're picking too. You want

794
00:50:37.480 --> 00:50:41.440
<v Kate Gaskell>to know that the organisation that you're going to invest an awful lot

795
00:50:41.440 --> 00:50:45.160
<v Kate Gaskell>of your time and energy into is the right match for you as well.

796
00:50:45.400 --> 00:50:48.200
<v Kate Gaskell>So it should work both ways. I think

797
00:50:49.330 --> 00:50:53.010
<v Joanne Lockwood>it's like when you watch adverts for computer games, it always says in the bottom

798
00:50:53.010 --> 00:50:56.530
<v Joanne Lockwood>corner, not actual game footage. And sometimes the job

799
00:50:56.530 --> 00:51:00.010
<v Joanne Lockwood>application process is you're not actual game footage. You know, what you're seeing there is

800
00:51:00.010 --> 00:51:03.570
<v Joanne Lockwood>the demo mode of the company. That's true. Yeah. Even if they walk you around

801
00:51:03.570 --> 00:51:07.090
<v Joanne Lockwood>the floor, it's kind of. Everyone's like, I've got a candidate coming in.

802
00:51:07.570 --> 00:51:11.410
<v Kate Gaskell>Yeah, that's true. Everyone behave. Yeah. Clean the toilets,

803
00:51:11.410 --> 00:51:15.370
<v Joanne Lockwood>right? Yeah. All good. Yeah. So it's

804
00:51:15.370 --> 00:51:19.050
<v Joanne Lockwood>two people trying to sell to each other really, isn't it? And

805
00:51:19.370 --> 00:51:22.930
<v Joanne Lockwood>I'm not saying it's false, but there is a, there is a potential here where

806
00:51:22.930 --> 00:51:26.690
<v Joanne Lockwood>what you're looking at is not the real environment and you're not being a real

807
00:51:26.690 --> 00:51:30.570
<v Joanne Lockwood>you. And then day one, everyone goes, was what I was Expecting. No, it

808
00:51:30.570 --> 00:51:34.330
<v Joanne Lockwood>wasn't. I was missold. Yeah. And

809
00:51:34.490 --> 00:51:38.250
<v Joanne Lockwood>the first, the first 90 days are a real challenge for any new

810
00:51:38.250 --> 00:51:41.930
<v Joanne Lockwood>starter, aren't they? Because it's, if it's, if it's your second or third job, you've

811
00:51:41.930 --> 00:51:45.760
<v Joanne Lockwood>got previous culture, you've got your friends or you've got everything, all your processes are

812
00:51:45.760 --> 00:51:49.200
<v Joanne Lockwood>new, everything doesn't work, your onboarding becomes pretty critical.

813
00:51:49.680 --> 00:51:53.520
<v Joanne Lockwood>Are you feeling that instant welcome and belongingness from the first

814
00:51:53.520 --> 00:51:57.400
<v Joanne Lockwood>second you walk in the door? And a lot of organisations just aren't

815
00:51:57.400 --> 00:52:01.190
<v Joanne Lockwood>ready for people. Yeah, I agree with our trainee scheme. The model

816
00:52:01.190 --> 00:52:04.641
<v Kate Gaskell>that we use is we employ them with us, but we have to second them

817
00:52:04.641 --> 00:52:08.634
<v Kate Gaskell>out to our clients so that they can get practical experience as trainee

818
00:52:08.634 --> 00:52:12.628
<v Kate Gaskell>solicitors or trainee company secretaries. So before they set foot in

819
00:52:12.628 --> 00:52:16.285
<v Kate Gaskell>the client's office, we take them through a three week, we call it

820
00:52:16.285 --> 00:52:20.210
<v Kate Gaskell>readiness programme. So we bring them to us, lots of it, in person, and

821
00:52:20.210 --> 00:52:24.205
<v Kate Gaskell>we give them a whole range of different training sessions on obviously

822
00:52:24.205 --> 00:52:27.996
<v Kate Gaskell>technical topics, legal skills topics, so drafting and reviewing

823
00:52:27.996 --> 00:52:31.923
<v Kate Gaskell>contracts, legal research. But all of that unwritten rule stuff that

824
00:52:31.923 --> 00:52:35.512
<v Kate Gaskell>we talked about earlier. For example, we teach them or help them

825
00:52:35.512 --> 00:52:39.303
<v Kate Gaskell>deliver a 30 second elevator pitch, introduce themselves. If they

826
00:52:39.303 --> 00:52:42.756
<v Kate Gaskell>bump into, you know, the CEO in the lift, how do they introduce

827
00:52:42.756 --> 00:52:46.750
<v Kate Gaskell>themselves confidently and get across who they are and what they do? We

828
00:52:46.750 --> 00:52:50.339
<v Kate Gaskell>give them training around how to prepare for a meeting with your

829
00:52:50.339 --> 00:52:54.062
<v Kate Gaskell>supervisor, how to conduct yourself at a networking event, how to

830
00:52:54.062 --> 00:52:57.718
<v Kate Gaskell>build a network. And then we also bring in people who are in senior

831
00:52:57.718 --> 00:53:01.373
<v Kate Gaskell>positions in lots of different organisations to just tell their

832
00:53:01.373 --> 00:53:05.301
<v Kate Gaskell>stories and sort of, as I said, give them reinforce that idea that, oh,

833
00:53:05.301 --> 00:53:09.092
<v Kate Gaskell>there are people who've kind of been successful and made it, who've

834
00:53:09.092 --> 00:53:13.089
<v Kate Gaskell>come from where I've come from. And then of course, that also helps them

835
00:53:13.089 --> 00:53:17.018
<v Kate Gaskell>start to build that peer network around them because they spend those

836
00:53:17.018 --> 00:53:21.013
<v Kate Gaskell>three weeks together in a bunker with each other. So by the time they set

837
00:53:21.013 --> 00:53:25.008
<v Kate Gaskell>foot in the client's office, they've had that whole preparation to not

838
00:53:25.008 --> 00:53:28.732
<v Kate Gaskell>feel quite so overwhelmed and to feel like they're ready for it and

839
00:53:28.732 --> 00:53:32.659
<v Kate Gaskell>they're confident and that they've got the scaffolding, the support

840
00:53:32.659 --> 00:53:36.382
<v Kate Gaskell>network around them from each other. Even though they go off to all

841
00:53:36.382 --> 00:53:40.241
<v Kate Gaskell>sorts of different organisations, they've all got each other on the

842
00:53:40.241 --> 00:53:43.761
<v Kate Gaskell>phone. You can call up and say, I've had a bad day, this is really

843
00:53:43.761 --> 00:53:47.689
<v Kate Gaskell>hard. Are you finding it hard? And just have somebody reflect back and

844
00:53:47.689 --> 00:53:51.618
<v Kate Gaskell>say, yeah, I'm finding it hard as well. Makes you feel like, okay, it's

845
00:53:51.618 --> 00:53:55.613
<v Kate Gaskell>not just me. This is difficult. So I think that's underestimated. Like

846
00:53:55.613 --> 00:53:59.405
<v Kate Gaskell>it's not. That was a real learning for me at that stage in my journey.

847
00:53:59.405 --> 00:54:03.266
<v Kate Gaskell>I thought, if I get the training contract and I just get into the firm,

848
00:54:03.266 --> 00:54:06.989
<v Kate Gaskell>that's it. All these feelings of inadequacy and not belonging and

849
00:54:06.989 --> 00:54:10.985
<v Kate Gaskell>imposter syndrome will go away because I'll have made it. And actually

850
00:54:10.985 --> 00:54:14.710
<v Kate Gaskell>that's step one. It's not the final step. So I think it's an ongoing

851
00:54:14.710 --> 00:54:18.629
<v Kate Gaskell>process after that. It is. That whole pre hire

852
00:54:18.629 --> 00:54:22.550
<v Joanne Lockwood>to retire is a. You're constantly

853
00:54:22.550 --> 00:54:26.430
<v Joanne Lockwood>evolving. Definitely. Constantly looking for validation, constantly

854
00:54:26.430 --> 00:54:30.360
<v Joanne Lockwood>looking for reassurance. Definitely. Because we all know we're doing a good

855
00:54:30.360 --> 00:54:34.200
<v Joanne Lockwood>job. Again, that belongingness isn't it. It's making sure that we. We feel

856
00:54:34.200 --> 00:54:37.240
<v Joanne Lockwood>valued and we're doing. It's meeting our needs,

857
00:54:38.440 --> 00:54:41.440
<v Joanne Lockwood>we're doing a great job and people tell us we're doing a good job and

858
00:54:41.440 --> 00:54:44.880
<v Joanne Lockwood>we're growing and learning and we're supported by colleagues around us. And as you say,

859
00:54:44.880 --> 00:54:48.800
<v Joanne Lockwood>your peer network is giving them extended family, which they

860
00:54:48.800 --> 00:54:52.800
<v Joanne Lockwood>take with them. And I often talk about, I don't necessarily

861
00:54:52.800 --> 00:54:56.440
<v Joanne Lockwood>need you as an organisation to give me your culture. I need you to support

862
00:54:56.440 --> 00:55:00.120
<v Joanne Lockwood>the culture I have. And what you're saying is that you've got a transferable culture

863
00:55:00.440 --> 00:55:04.040
<v Joanne Lockwood>you can now take with you, which is brilliant. Yeah, love that.

864
00:55:05.480 --> 00:55:09.240
<v Kate Gaskell>Definitely. Kate, we could yak on all day.

865
00:55:09.320 --> 00:55:13.092
<v Joanne Lockwood>I really enjoyed this conversation. How can people get hold of you? So the

866
00:55:13.092 --> 00:55:16.944
<v Kate Gaskell>best place to get hold of me is on LinkedIn. Kate Gaskell. There aren't

867
00:55:16.944 --> 00:55:20.664
<v Kate Gaskell>too many of us or Flex Legal on LinkedIn or the Flex Legal website. So

868
00:55:20.664 --> 00:55:24.650
<v Kate Gaskell>a few places you can find me on the Internet. Fabulous. I'll

869
00:55:24.650 --> 00:55:28.530
<v Joanne Lockwood>put all those links in the. In the show notes. So before we. Before we

870
00:55:28.530 --> 00:55:31.850
<v Joanne Lockwood>hang up, what is one thing you want to leave? You know,

871
00:55:32.570 --> 00:55:36.490
<v Joanne Lockwood>we've talked about a lot of things about belonging, wellbeing, running around in

872
00:55:36.490 --> 00:55:40.490
<v Joanne Lockwood>the rain, football, whatever. What do you want to leave?

873
00:55:40.730 --> 00:55:44.490
<v Joanne Lockwood>Aspiring candidates or Aspire or leaders who are looking for

874
00:55:44.490 --> 00:55:48.090
<v Joanne Lockwood>aspiring candidates? I think for the leaders,

875
00:55:48.330 --> 00:55:52.250
<v Kate Gaskell>I would say I go back to what we were talking about, about privilege

876
00:55:52.250 --> 00:55:56.230
<v Kate Gaskell>and taking the emotional intensity out of that word. And I

877
00:55:56.230 --> 00:56:00.110
<v Kate Gaskell>would really encourage people to just take a couple of minutes to think

878
00:56:00.110 --> 00:56:04.030
<v Kate Gaskell>about what privilege they have and whether they're using it. You know, you

879
00:56:04.030 --> 00:56:07.910
<v Kate Gaskell>don't necessarily have to make a big deal of using it every single day,

880
00:56:07.910 --> 00:56:11.870
<v Kate Gaskell>but using it in small ways every now and then, throwing down the ladder, opening

881
00:56:11.870 --> 00:56:15.630
<v Kate Gaskell>up the door. How can you use your time to support somebody who's coming behind

882
00:56:15.630 --> 00:56:19.550
<v Kate Gaskell>you? And for the candidates, I would say I loved your analogy of running

883
00:56:19.550 --> 00:56:23.510
<v Kate Gaskell>around in the rain. I think that's really useful and good advice

884
00:56:23.510 --> 00:56:27.240
<v Kate Gaskell>to just give yourself. Get wet, you know, get

885
00:56:27.240 --> 00:56:30.920
<v Kate Gaskell>wet. You deserve. Yeah, exactly. Run around in the rain, get wet and

886
00:56:31.080 --> 00:56:34.440
<v Kate Gaskell>be. Be open minded to what the universe is going to deliver to you. Yeah,

887
00:56:35.240 --> 00:56:39.000
<v Joanne Lockwood>I think, as well as rolling down the ladder, walk down the ladder as well

888
00:56:39.160 --> 00:56:43.080
<v Joanne Lockwood>and help and offer a hand up. Absolutely. Yeah. Because often that

889
00:56:43.080 --> 00:56:46.920
<v Joanne Lockwood>bottom rung is just out of reach for a million people, isn't it? Yeah,

890
00:56:46.920 --> 00:56:50.700
<v Joanne Lockwood>definitely on that ladder. Really shoulder them up, give them a

891
00:56:51.500 --> 00:56:55.500
<v Joanne Lockwood>boost. Boost, yeah. Kate, thank you so much.

892
00:56:55.820 --> 00:56:59.820
<v Kate Gaskell>Thank you. As we bring this conversation

893
00:56:59.820 --> 00:57:03.740
<v Joanne Lockwood>to a close, I want to express my deepest gratitude to

894
00:57:03.740 --> 00:57:07.580
<v Joanne Lockwood>you, our listener, for lending your ear and heart

895
00:57:07.980 --> 00:57:11.940
<v Joanne Lockwood>to the cause of inclusion. Today's discussion struck a

896
00:57:11.940 --> 00:57:15.180
<v Joanne Lockwood>chord. Consider subscribing to Inclusion Bites

897
00:57:15.830 --> 00:57:19.710
<v Joanne Lockwood>and become part of our ever growing community, driving real

898
00:57:19.710 --> 00:57:23.670
<v Joanne Lockwood>change. Share this journey with friends, family and colleagues. Let's

899
00:57:23.670 --> 00:57:27.590
<v Joanne Lockwood>amplify the voices that matter. Got thoughts,

900
00:57:27.590 --> 00:57:30.950
<v Joanne Lockwood>stories or a vision to share? I'm all ears.

901
00:57:31.430 --> 00:57:32.110
<v Joanne Lockwood>Reach out to

902
00:57:32.110 --> 00:57:35.670
<v Joanne Lockwood>jo.lockwood@seechangehappen.co.uk

903
00:57:35.990 --> 00:57:39.910
<v Joanne Lockwood>and let's make your voice heard. Until next time, this

904
00:57:39.910 --> 00:57:43.720
<v Joanne Lockwood>is Joanne Lockwood signing off with a promise to return with

905
00:57:43.720 --> 00:57:47.720
<v Joanne Lockwood>more enriching narratives that challenge, inspire and

906
00:57:47.720 --> 00:57:51.600
<v Joanne Lockwood>unite us all. Here's to fostering a more inclusive world one

907
00:57:51.600 --> 00:57:54.400
<v Joanne Lockwood>episode at a time. Catch you on the next bite.